2020-10-31T13:55:00Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot
  • 0
  • 4

What is your primary use case for Zoho Desk?

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

3
PeerSpot user
3 Answers
Muljo Witono - PeerSpot reviewer
CEO and Owner at PT Solusindo Total Teknikatama
Real User
Top 5Leaderboard
2022-08-25T12:22:58Z
Aug 25, 2022

We use the solution for customer feedback. If the customer complains, we capture and log the ticket or the problem on Zoho Desk. It helps us to capture our customer's problems, complaints, or requirements.

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OS
Operations Manager at a computer software company with 1-10 employees
Real User
Top 5
2021-06-01T14:00:10Z
Jun 1, 2021

We use this solution for accounting, invoicing, CRM, and we use support for our customers.

RS
Director at SEQUELSTRING SOLUTIONS AND CONSULTANCY PVT LTD
Real User
2020-10-31T13:55:00Z
Oct 31, 2020

We use Zoho Desk to manage customer SLAs.

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Related Questions
Julia Miller - PeerSpot reviewer
Community Director at PeerSpot
Aug 25, 2022
Please share with the community what you think needs improvement with Zoho Desk. What are its weaknesses? What would you like to see changed in a future version?
2 out of 3 answers
RS
Director at SEQUELSTRING SOLUTIONS AND CONSULTANCY PVT LTD
Oct 31, 2020
Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough.
OS
Operations Manager at a computer software company with 1-10 employees
Jun 1, 2021
I would like to see to levels of support available. There should be a level of support for our customers and a separate one for our internal developers who are developing software. We need a ticketing tool for our internal team, and for project managing, which is a part of ticketing. The project management tool and the ticketing tool should be linked. There is also another tool I would like to have integrated. I would like to have integrated support, and integration between the ticketing tool and the project management tool. This way we wouldn't have to enter the information twice.
Julia Miller - PeerSpot reviewer
Community Director at PeerSpot
Aug 25, 2022
Hi Everyone, What do you like most about Zoho Desk? Thanks for sharing your thoughts with the community!
2 out of 3 answers
RS
Director at SEQUELSTRING SOLUTIONS AND CONSULTANCY PVT LTD
Oct 31, 2020
The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it.
OS
Operations Manager at a computer software company with 1-10 employees
Jun 1, 2021
The ticketing feature is very easy to use, compared to other systems.
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