I primarily use Productboard for two things: requirement management to capture business requirements and maintain traceability, and as a central location for storing customer feedback. Our customer success team uses Productboard for customer feedback, which we also use to roadmap based on complaints that we have received. For a recent example of how I use Productboard for requirement management and customer feedback, I was working with various teams, and multiple feedbacks were coming in. I log these multiple feedbacks, and from there, the product management team addresses the issues and helps the sales team with upsell opportunities.
Management Senior Manager, Global Product at a tech vendor with 201-500 employees
Real User
Top 20
Aug 4, 2026
At Megaport, I use Productboard to build a roadmap of all the initiatives, projects, and features the team is working on. This includes the front end of the roadmap showing what is in the backlog and all the things that could potentially be worked on by the development and product team, then the actual roadmap, and timelines on delivery. Productboard has a feature that I love where you can create tiles that serve as summaries. In this case, I created a summary of potential markets that Megaport was going to enter, including Stockholm, Miami, Copenhagen, and São Paulo. The valuable aspect of Productboard is that you can share these tiles with customers and ask them to vote on them and comment on them. This was invaluable in determining where Megaport should launch next. We decided to go into Stockholm and Miami because the customer feedback was overwhelming for those two markets. I built the roadmap of all the initiatives in flight, including all project initiatives and features that the development team and product leaders were working on. For each initiative, I developed a summary describing what we were trying to do, the business value, and how this would impact customers. This roadmap was available and used by all internal stakeholders across engineering, product, and sales, serving as the definitive source for what was in flight and when it would be coming. Productboard is really good for this purpose.
Software Development at a tech vendor with 51-200 employees
Real User
Top 20
Apr 11, 2026
My main use case for Productboard is to understand the user impact of the features that are shipped in 73 Strings. Across a weekend, we received a lot of negative reviews from a customer regarding a particular feature. We went through all the reviews in Productboard, added the PRD, and got very good suggestions that actually helped us make a great impact in our company. Some of the suggestions were so specific that we went for implementation right away and it improved the reviews immediately.
Productboard is a comprehensive platform allowing teams to align product strategies with customer needs effectively, empowering product managers to prioritize features based on real user feedback.Through Productboard, teams can centralize insights, prioritize tasks, and align with business goals. It enables teams to collect, digest, and act on customer feedback and insights, helping product managers make informed decisions. Productboard is essential in helping organizations streamline their...
I primarily use Productboard for two things: requirement management to capture business requirements and maintain traceability, and as a central location for storing customer feedback. Our customer success team uses Productboard for customer feedback, which we also use to roadmap based on complaints that we have received. For a recent example of how I use Productboard for requirement management and customer feedback, I was working with various teams, and multiple feedbacks were coming in. I log these multiple feedbacks, and from there, the product management team addresses the issues and helps the sales team with upsell opportunities.
At Megaport, I use Productboard to build a roadmap of all the initiatives, projects, and features the team is working on. This includes the front end of the roadmap showing what is in the backlog and all the things that could potentially be worked on by the development and product team, then the actual roadmap, and timelines on delivery. Productboard has a feature that I love where you can create tiles that serve as summaries. In this case, I created a summary of potential markets that Megaport was going to enter, including Stockholm, Miami, Copenhagen, and São Paulo. The valuable aspect of Productboard is that you can share these tiles with customers and ask them to vote on them and comment on them. This was invaluable in determining where Megaport should launch next. We decided to go into Stockholm and Miami because the customer feedback was overwhelming for those two markets. I built the roadmap of all the initiatives in flight, including all project initiatives and features that the development team and product leaders were working on. For each initiative, I developed a summary describing what we were trying to do, the business value, and how this would impact customers. This roadmap was available and used by all internal stakeholders across engineering, product, and sales, serving as the definitive source for what was in flight and when it would be coming. Productboard is really good for this purpose.
My main use case for Productboard is to understand the user impact of the features that are shipped in 73 Strings. Across a weekend, we received a lot of negative reviews from a customer regarding a particular feature. We went through all the reviews in Productboard, added the PRD, and got very good suggestions that actually helped us make a great impact in our company. Some of the suggestions were so specific that we went for implementation right away and it improved the reviews immediately.