Head, Customer Experience Business Partnering - Corporate at a financial services firm with 10,001+ employees
Real User
Top 10
Aug 8, 2025
I mainly use Microsoft Dynamics 365 Customer Service for documenting customer interactions across all our different touchpoints: email, voice, chat, social media.
Head of Business Solutions at a pharma/biotech company with 1,001-5,000 employees
Real User
Top 10
Apr 25, 2025
I use Microsoft Dynamics 365 Customer Service ( /products/microsoft-dynamics-365-customer-service-reviews ) as a usual CRM ( /categories/crm ). It helps me manage relationships with customers by planning communication, scheduling activities, reviewing my database, and rearranging customer information.
We use Microsoft Dynamics 365 Customer Service ( /products/microsoft-dynamics-365-customer-service-reviews ) for customer care, customer success, and customer experience. We are very active with it, and it has made a massive difference in providing a fantastic impact on our customers.
I am a market researcher for my organization, and I research different technologies to see what they are doing and what is happening around the world. I have experience with Microsoft Dynamics 365 CRM and use it primarily for CRM storage, cloud storage, and helping other organizations integrate with Microsoft ERP solutions.
Our client in the energy retail sector uses Dynamics 365 extensively, particularly Dynamics CRM, for managing customer relationships. This includes lead management, opportunity tracking, and integration with other internal systems like our proprietary software.
Learn what your peers think about Microsoft Dynamics 365 Customer Service. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
Microsoft Dynamics 365 Customer Service offers various features tailored to meet the needs of businesses across different industries, such as IT, education, and more. These features include dashboard functionalities and integrations with various systems.
We have implemented the solution in manufacturing industries. We do everything in each department: automation, flow integration, sales, Business Central for accounts, and Power BI for reports.
I've managed and helped migrate 11 businesses from on-premise deployments to the cloud-based solution. To achieve this, I partnered with a third-party vendor, acquired Microsoft licenses, implemented Logic 365 in each company, and then migrated data and processes to the Dynamics 365 environment. Additionally, I established a strategic partnership with Microsoft to leverage their expertise and ensure seamless implementation across all eleven companies. This entire process was completed within the past four years.
I mainly do customer management, setting records, and things like that. We use the Internet Facing Deployment (IDF) configuration for this CRM system, which allows external access through a secure connection.
Microsoft Dynamics 365 Customer Service integrates seamlessly with Microsoft tools, offering cloud-based accessibility that enhances business processes and facilitates decision-making. Its customizable workflows and insightful reporting streamline operations for effective customer relationship management.Microsoft Dynamics 365 Customer Service provides an extensive suite of features, including advanced case management, seamless connectivity, and a user-friendly interface. Cloud-based...
I mainly use Microsoft Dynamics 365 Customer Service for documenting customer interactions across all our different touchpoints: email, voice, chat, social media.
I use Microsoft Dynamics 365 Customer Service ( /products/microsoft-dynamics-365-customer-service-reviews ) as a usual CRM ( /categories/crm ). It helps me manage relationships with customers by planning communication, scheduling activities, reviewing my database, and rearranging customer information.
We use Microsoft Dynamics 365 Customer Service ( /products/microsoft-dynamics-365-customer-service-reviews ) for customer care, customer success, and customer experience. We are very active with it, and it has made a massive difference in providing a fantastic impact on our customers.
I am a market researcher for my organization, and I research different technologies to see what they are doing and what is happening around the world. I have experience with Microsoft Dynamics 365 CRM and use it primarily for CRM storage, cloud storage, and helping other organizations integrate with Microsoft ERP solutions.
We use the tool for accounting purposes.
Our client in the energy retail sector uses Dynamics 365 extensively, particularly Dynamics CRM, for managing customer relationships. This includes lead management, opportunity tracking, and integration with other internal systems like our proprietary software.
Microsoft Dynamics 365 Customer Service offers various features tailored to meet the needs of businesses across different industries, such as IT, education, and more. These features include dashboard functionalities and integrations with various systems.
We handle after-sales service for the call center, technicians, mobile service center, and authorized service centers.
We have implemented the solution in manufacturing industries. We do everything in each department: automation, flow integration, sales, Business Central for accounts, and Power BI for reports.
I've managed and helped migrate 11 businesses from on-premise deployments to the cloud-based solution. To achieve this, I partnered with a third-party vendor, acquired Microsoft licenses, implemented Logic 365 in each company, and then migrated data and processes to the Dynamics 365 environment. Additionally, I established a strategic partnership with Microsoft to leverage their expertise and ensure seamless implementation across all eleven companies. This entire process was completed within the past four years.
We use the product for sales management and tracking pipelines.
I mainly do customer management, setting records, and things like that. We use the Internet Facing Deployment (IDF) configuration for this CRM system, which allows external access through a secure connection.
It is cloud-based. We don't need on-premises resources. Additionally, this tool is well-known for data legality and reporting.
We use the product to track and follow up on business proposals. It helps us with customer service and lead opportunity management.
We use Microsoft Dynamics 365 Customer Service for regular office communication, collaboration, and office documentation.