Computer Technician at a tech services company with 11-50 employees
Real User
2020-11-30T15:10:42Z
Nov 30, 2020
I used this solution for support. I would log into the client when they had an issue, which gets you into the work station. From there, I could fix whatever issues there were. It is pretty much the same as any other remote access product.
What is remote access control? Remote access control refers to the capability of an organization to monitor and control access to a network (home, school, office, etc.) or an individual device at any time from anywhere. Organizations use remote access control to allow authorized users the ability to log in remotely and still have secure access to necessary information within the network using a specifically approved device. Remote access control can include wide area networks (WANs),...
I primarily used LogMeIn Pro for remote services. It allowed me to remotely access and troubleshoot computers without having to go on-site.
I used this solution for support. I would log into the client when they had an issue, which gets you into the work station. From there, I could fix whatever issues there were. It is pretty much the same as any other remote access product.