Genesys Voice Platform is a voice solution. It's used to house media files and control things like music on hold, music on cue, and to distribute the resources as calls come in. It's part of an orchestration platform. We're using version 8.5. The solution is deployed on-premises. There are about 20 people using this solution on my team. We also have call center agents. When a customer calls in, the agent answers the customer. Globally, there are tens of thousands of people that use Genesys.
NICE CXone and Genesys Voice Platform are direct competitors in the contact center solutions market. NICE CXone offers more attractive pricing and post-sale support, whereas Genesys Voice Platform provides a more robust feature set, offering superior value for tech-focused buyers.Features: NICE CXone provides workforce optimization, comprehensive analytics, and ease of use, while Genesys Voice Platform offers advanced voice recognition, AI-driven personalization, and a feature-rich...
Genesys Voice Platform is a voice solution. It's used to house media files and control things like music on hold, music on cue, and to distribute the resources as calls come in. It's part of an orchestration platform. We're using version 8.5. The solution is deployed on-premises. There are about 20 people using this solution on my team. We also have call center agents. When a customer calls in, the agent answers the customer. Globally, there are tens of thousands of people that use Genesys.