We were looking to address our backlog. There was a very large backlog for requests, changes, and problems. We did not have a good prioritization process as well since we are really short-staffed, which was not effective at all. We also brought them in to apply scrum and agile methodologies. They worked and partnered with us to figure out what we wanted to do in terms of prioritization, so we could ramp up work and have expertise in the tool. There are three main large-scale applications that we use CDW ServiceNow for: * IT service management (ITSM). * IT Business Management (ITBM), which is all about managing demands and projects at a large scale. * Human Resource Service Delivery (HRSD).
CDW ServiceNow Solutions (SNS) is an Elite Partner and an Authorized Trainer with ServiceNow and is an accredited ITIL® training organization. In 2019, CDW formed SNS by acquiring Aptris, an IT Service Management leader since 2003. Their team of over 100 service management professionals possesses a depth of knowledge and commitment to customer success that has resulted in multiple industry awards and a leading CSAT score of over 4.6 out of 5.
With customers ranging from Fortune 500 companies...
We are using them to augment our engineering capacity. They are involved with our ServiceNow configuration engineering.
We were looking to address our backlog. There was a very large backlog for requests, changes, and problems. We did not have a good prioritization process as well since we are really short-staffed, which was not effective at all. We also brought them in to apply scrum and agile methodologies. They worked and partnered with us to figure out what we wanted to do in terms of prioritization, so we could ramp up work and have expertise in the tool. There are three main large-scale applications that we use CDW ServiceNow for: * IT service management (ITSM). * IT Business Management (ITBM), which is all about managing demands and projects at a large scale. * Human Resource Service Delivery (HRSD).