Lifetime Process Manager at a government with 201-500 employees
Real User
May 16, 2022
Ivanti offers us the flexibility to transform it from purely an internal IT tool to something we can use across multiple departments. There's now a queue of departments waiting to onboard and get their processes built. The flexibility within the workflow is excellent.
Help Desk Software offers an efficient way for businesses to manage customer inquiries, improving response times and customer satisfaction. It's a crucial tool for any company aiming to enhance its support services.Help Desk Solutions streamline communication between customers and support teams through ticket management systems. These platforms are designed to consolidate requests from various channels into a single interface, allowing support teams to prioritize and respond effectively. The...
The tool supports a lot of standard reporting KPIs.
The initial setup was quite simple; installing just took a few minutes.
Incident management is a valuable feature.
Ivanti offers us the flexibility to transform it from purely an internal IT tool to something we can use across multiple departments. There's now a queue of departments waiting to onboard and get their processes built. The flexibility within the workflow is excellent.
The most valuable features of the Ivanti Service Desk are service requests and incident management.
Incident management and service request management features are the most valuable.