Security Systems Engineer at a tech vendor with 11-50 employees
Real User
Top 20
Dec 4, 2025
Alerting on Rapid7 InsightConnect was not used in our case. On a scale from one to ten, I would rate the technical support of Rapid7 an eight. I will elaborate a bit on why not ten. First of all, it would be a really great idea to provide more flexibility for customers to create their own integrations, such as ticketing systems. The second thing is that they are not always focused on delivering integrations with the latest major versions of the tools. This is not always their stronger point. They are not so proactive with supporting all major upgrades, which could be complicated due to the number of third-party software integrations. It is quite a task to keep up with all these changes. My overall rating for Rapid7 InsightConnect is seven out of ten.
Based on my user experience, I would recommend InsightConnect for its user-friendly interface and excellent documentation. I rate InsightConnect eight out of ten.
Chief Technology Officer at Globalnet Research Corporation
Reseller
Oct 11, 2022
It's important to allocate sufficient time for training, learning about the package, configuring it, and then doing an internal detail ecosystem investigation on what you have and a transition from the previous solution through to the new one. In other words, you need to allocate enough time for migration because it's tricky. I rate this solution nine out of 10.
Find out what your peers are saying about Rapid7, Palo Alto Networks, Splunk and others in Security Orchestration Automation and Response (SOAR). Updated: November 2026.
SOAR solutions enhance security efficiency by automating incident responses and coordinating actions across various security tools. They streamline security operations, making incident resolution faster and more effective.SOAR technology integrates with existing security infrastructure, automates repetitive tasks, and facilitates a centralized response system. This allows security teams to focus on complex threats and improve their incident response times. SOAR solutions often include...
Alerting on Rapid7 InsightConnect was not used in our case. On a scale from one to ten, I would rate the technical support of Rapid7 an eight. I will elaborate a bit on why not ten. First of all, it would be a really great idea to provide more flexibility for customers to create their own integrations, such as ticketing systems. The second thing is that they are not always focused on delivering integrations with the latest major versions of the tools. This is not always their stronger point. They are not so proactive with supporting all major upgrades, which could be complicated due to the number of third-party software integrations. It is quite a task to keep up with all these changes. My overall rating for Rapid7 InsightConnect is seven out of ten.
Based on my user experience, I would recommend InsightConnect for its user-friendly interface and excellent documentation. I rate InsightConnect eight out of ten.
Overall, I rate the solution an eight out of ten.
It's important to allocate sufficient time for training, learning about the package, configuring it, and then doing an internal detail ecosystem investigation on what you have and a transition from the previous solution through to the new one. In other words, you need to allocate enough time for migration because it's tricky. I rate this solution nine out of 10.