Get the Premier Support because when you do have to do a reinstall, it's worth every penny. At least in my case, there's some software I work with every day, like Office. And I'm really good at Office. And I can work on Exchange day in and day out. I do a lot of that. I don't do a lot with this software, by comparison. With those five or six years between installs, I don't have time to try to keep up with every little update and every little change. With Premier Support I can say, "Hey, we put in a new server. We need to upgrade this." The other thing they help with is that every year or two a much newer version comes out. I call them up, set a time, they come and, 30 minutes later, they're done and we're on the latest version and everybody is happy. I don't really use the remote control feature of the solution. I was using that for a while, years ago, but have since moved over to TeamViewer for that. I've used the patch deployment some, but it's never been my favorite part of the software, so I can't say that I use it on a regular basis. Overall, it's a set-it-and-forget-it program. We set it and when I need to make a change I go in and make the change. I'm in the solution for 10 minutes and I don't go into it for another two weeks or a month or even two months. It's not something that needs a lot of babysitting.
Get the Premier Support because when you do have to do a reinstall, it's worth every penny. At least in my case, there's some software I work with every day, like Office. And I'm really good at Office. And I can work on Exchange day in and day out. I do a lot of that. I don't do a lot with this software, by comparison. With those five or six years between installs, I don't have time to try to keep up with every little update and every little change. With Premier Support I can say, "Hey, we put in a new server. We need to upgrade this." The other thing they help with is that every year or two a much newer version comes out. I call them up, set a time, they come and, 30 minutes later, they're done and we're on the latest version and everybody is happy. I don't really use the remote control feature of the solution. I was using that for a while, years ago, but have since moved over to TeamViewer for that. I've used the patch deployment some, but it's never been my favorite part of the software, so I can't say that I use it on a regular basis. Overall, it's a set-it-and-forget-it program. We set it and when I need to make a change I go in and make the change. I'm in the solution for 10 minutes and I don't go into it for another two weeks or a month or even two months. It's not something that needs a lot of babysitting.