DevOps and Platform Engineer at a retailer with 201-500 employees
Real User
Top 20
Oct 15, 2026
incident.io deserves a rating of 10 because I have not faced any problems with it. I chose this rating because everything is seamless with the applications, management, process, and flow. I believe incident.io's governance and security is adequate. The accuracy and reliability of the product is good. My advice for others looking into using incident.io is to highlight its seamless and easy usage; it is easy to integrate with any tools.
Sre at a outsourcing company with 1,001-5,000 employees
Real User
Top 20
Aug 16, 2026
My advice to others looking into using incident.io is to create incidents via the Slack channel and use the postmortem feature of incident.io where it automatically writes the report of the incident. I would rate this product 9 out of 10.
My advice to those who are just considering implementing incident.io is to use the demo version and click through the UI functionality. I would rate this review as an eight.
My advice for others looking to start using incident.io is that if you don't have money, just start with incident.io. You will not regret it. However, if you have the budget, choose a better solution. Why settle for a lower-end solution with limited integration capabilities that relies solely on Slack? If you have the means, go for PagerDuty or consider a comprehensive solution such as Jira, which offers complete ITSM capabilities. incident.io isn't as mature right now; the on-call rotation ecosystem is functional and gets the job done, but for enterprise-level customers with a larger budget, moving to PagerDuty would be a better choice, despite it being costly. I would rate this product 7 out of 10.
On a scale of one to ten, I would rate incident.io a ten. I do not feel I should give less than ten because it is a great application. I do not find any issues with it, and my experience with incident.io was great. I would rate this review ten out of ten.
Incident.io streamlines incident management with efficient features designed to enhance response strategies, allowing teams to handle disruptions with precision and control. It provides significant operational value, facilitating smoother resolutions.Incident.io focuses on transforming incident management through its intuitive approach and comprehensive toolset. Designed for experienced teams, it centralizes processes, enabling clear communication and structured workflow adjustments. By...
incident.io deserves a rating of 10 because I have not faced any problems with it. I chose this rating because everything is seamless with the applications, management, process, and flow. I believe incident.io's governance and security is adequate. The accuracy and reliability of the product is good. My advice for others looking into using incident.io is to highlight its seamless and easy usage; it is easy to integrate with any tools.
My advice to others looking into using incident.io is to create incidents via the Slack channel and use the postmortem feature of incident.io where it automatically writes the report of the incident. I would rate this product 9 out of 10.
My advice to those who are just considering implementing incident.io is to use the demo version and click through the UI functionality. I would rate this review as an eight.
I shared what I felt needed improvement. I would rate this review an eight out of ten.
My advice for others looking to start using incident.io is that if you don't have money, just start with incident.io. You will not regret it. However, if you have the budget, choose a better solution. Why settle for a lower-end solution with limited integration capabilities that relies solely on Slack? If you have the means, go for PagerDuty or consider a comprehensive solution such as Jira, which offers complete ITSM capabilities. incident.io isn't as mature right now; the on-call rotation ecosystem is functional and gets the job done, but for enterprise-level customers with a larger budget, moving to PagerDuty would be a better choice, despite it being costly. I would rate this product 7 out of 10.
On a scale of one to ten, I would rate incident.io a ten. I do not feel I should give less than ten because it is a great application. I do not find any issues with it, and my experience with incident.io was great. I would rate this review ten out of ten.