Presales Lead at a outsourcing company with 11-50 employees
Real User
Top 20
Nov 12, 2025
The most important metrics are the reduced MTTD and MTTR because the clients' legacy solutions provide faster response when they use this tool, showing measurable benefits. I advise anyone considering Trellix Helix Connect to review the different solutions of the XDR ecosystem, focusing on the capability to integrate with other brands without shadow cost and the capability to respond and reduce MTTD and MTTR. I would rate this product at a nine out of ten.
The solution can be challenging for analysts with lower skill levels. The syntax for finding findings requires specific knowledge, making it more difficult for initial users. Trellix Helix Connect is generally easy to use, but the Evidence Collector component presents more challenges. This review rates Trellix Helix Connect as 6 out of 10.
Senior Value Engineering at a tech vendor with 5,001-10,000 employees
MSP
Top 10
Feb 12, 2025
I advise moving quickly to adopt Trellix Helix to improve operations and get faster response times for incidents. I rate Trellix Helix overall ten out of ten.
I recommend Helix. I have a good experience with it. If I get a POC, I can easily give it to the customer and evaluate it. The solution is stable and addresses advanced malware. It's also easy to access support in India. Overall, I would rate it a nine out of ten.
Cyber Security Manager at a tech services company with 51-200 employees
Reseller
Mar 9, 2023
FireEye Helix is best suited to enterprise companies. I recommend it as an easily implemented solution with a user-friendly web UI and good support. I'd give it a rating of seven out of ten.
Senior technical consultant at Hitachi Systems Micro Clinic
Real User
Top 5
Sep 6, 2022
I would give the product an overall rating of eight out of 10. We have 10 people currently using this software. Six are on the list, plus two managers and two IR experts. It's not possible for just one person to maintain the solution, and it's not really allowed. It has to be a team effort, with two or three people. It's not about users. Helix works differently, collecting logs from 6,000 different sources integrated with the solution. The licensing is not based on users; it's based on APIs. It's more of a SIEM SGL type of platform. It collects logs from around 6,000. But have around 10 people maintaining that.
We're just customers. We don't have a business relationship with the company. With FireEye, everything is managed by cloud artificial intelligence. The solution is built to target larger enterprises. Their market's different from many other markets as it's made for 99% of mid-sized enterprises of 1,000 or so people. In Italy, that's quite a large-sized company. We're most likely not their target market as our businesses tend to be a bit smaller. If this solution would work for another company, I'd say it depends on the size of the company and the maturity level. For a small company that is not structured for security instruction and competencies, I wouldn't advise this solution. That said, it does offer a lot of features surrounding security and this is something that you can put on top of your security program if you have the right infrastructure in place. I'd rate the solution nine out of ten. It does everything we need it to do. It's not really lacking in any regard.
Senior technical consultant at Hitachi Systems Micro Clinic
Real User
Top 5
May 14, 2020
Don't be afraid. Request a demo or POC. See the features and if you find it interesting, start implementing it for your use cases. I would recommend it because it really works. I would rate it a nine out of 10. We have certain challenges with integrating the SOAR platform with multiple vendors.
Trellix Helix Connect is known for its seamless API integration, automation capabilities, and efficient data correlation. It offers robust solutions in email threat prevention and malware detection, catering to cybersecurity needs with a user-friendly query language and extensive connector support.Trellix Helix Connect integrates incident response, centralized SIEM tasks, and data correlation using native support for FireEye products. It rapidly handles alerts, enhances ticket management, and...
The most important metrics are the reduced MTTD and MTTR because the clients' legacy solutions provide faster response when they use this tool, showing measurable benefits. I advise anyone considering Trellix Helix Connect to review the different solutions of the XDR ecosystem, focusing on the capability to integrate with other brands without shadow cost and the capability to respond and reduce MTTD and MTTR. I would rate this product at a nine out of ten.
The solution can be challenging for analysts with lower skill levels. The syntax for finding findings requires specific knowledge, making it more difficult for initial users. Trellix Helix Connect is generally easy to use, but the Evidence Collector component presents more challenges. This review rates Trellix Helix Connect as 6 out of 10.
I advise moving quickly to adopt Trellix Helix to improve operations and get faster response times for incidents. I rate Trellix Helix overall ten out of ten.
I recommend Helix. I have a good experience with it. If I get a POC, I can easily give it to the customer and evaluate it. The solution is stable and addresses advanced malware. It's also easy to access support in India. Overall, I would rate it a nine out of ten.
Overall, I would rate the product a nine out of ten. I would recommend it to other users.
Overall, I rate Trellix Helix a nine out of ten.
FireEye Helix is best suited to enterprise companies. I recommend it as an easily implemented solution with a user-friendly web UI and good support. I'd give it a rating of seven out of ten.
I would give the product an overall rating of eight out of 10. We have 10 people currently using this software. Six are on the list, plus two managers and two IR experts. It's not possible for just one person to maintain the solution, and it's not really allowed. It has to be a team effort, with two or three people. It's not about users. Helix works differently, collecting logs from 6,000 different sources integrated with the solution. The licensing is not based on users; it's based on APIs. It's more of a SIEM SGL type of platform. It collects logs from around 6,000. But have around 10 people maintaining that.
I would recommend this solution to others. I would rate FireEye Helix an eight out of 10.
I would recommend this solution to new users. On a scale from one to ten, I would give FireEye Helix a nine.
We're just customers. We don't have a business relationship with the company. With FireEye, everything is managed by cloud artificial intelligence. The solution is built to target larger enterprises. Their market's different from many other markets as it's made for 99% of mid-sized enterprises of 1,000 or so people. In Italy, that's quite a large-sized company. We're most likely not their target market as our businesses tend to be a bit smaller. If this solution would work for another company, I'd say it depends on the size of the company and the maturity level. For a small company that is not structured for security instruction and competencies, I wouldn't advise this solution. That said, it does offer a lot of features surrounding security and this is something that you can put on top of your security program if you have the right infrastructure in place. I'd rate the solution nine out of ten. It does everything we need it to do. It's not really lacking in any regard.
Don't be afraid. Request a demo or POC. See the features and if you find it interesting, start implementing it for your use cases. I would recommend it because it really works. I would rate it a nine out of 10. We have certain challenges with integrating the SOAR platform with multiple vendors.