Senior Advisor at a legal firm with 1,001-5,000 employees
Real User
Top 10
Sep 22, 2023
My advice for someone considering implementing Cisco Webex Experience Management in their company is that it's a good product. You should try to negotiate with Cisco for pricing and terms that suit your budget and needs. Overall, I would rate the solution a six out of ten.
Customer Experience Management focuses on understanding and improving every interaction a customer has with a business, aiming to enhance customer satisfaction, loyalty, and brand advocacy.Customer Experience Management involves the strategic analysis and application of customer feedback to consistently deliver enhanced and personalized engagements. Organizations use this approach to differentiate themselves from competitors by providing consistent and seamless interactions across multiple...
My advice for someone considering implementing Cisco Webex Experience Management in their company is that it's a good product. You should try to negotiate with Cisco for pricing and terms that suit your budget and needs. Overall, I would rate the solution a six out of ten.