Joshua Kurian - PeerSpot reviewer
Sr. Technical Architect at StarOne IT Solutions
MSP
Top 5Leaderboard
A product that offers a good UX and is easy to maintain
Pros and Cons
  • "It is a very stable solution...It is a very scalable solution."
  • "In VMware Horizon View, app volume is an area of concern where improvements are required."

What is our primary use case?

My company uses VMware Horizon View for educational institutions and for the student lists maintained. My company also uses the solution in the healthcare industry.

What is most valuable?

VMware Horizon View offers something called a security gateway, which allows users to get access to VDI without a VPN. The user experience provided by VMware Blast Extreme is also good. The USB redirection from the client to VDI is another good feature of VMware Horizon View.

What needs improvement?

In VMware Horizon View, app volume is an area of concern where improvements are required. For certain applications, a lot of tremendous effort from my company's end had to be put in to configure the app volume, making it one of the most difficult parts of the product. In VMware Horizon View, for a stateless VDI, the configuration part of app volume is straightforward, as it can be done in a. When a user needs some type of persistent VDI, some more configurations need to be done.

There are some shortcomings in VMware's support team, where improvements are required. My company can only use emails and not directly contact VMware's support engineer. Even if some issues suddenly crop up in the solution, my company is not in a position to contact VMware's support team.

For how long have I used the solution?

I have been using VMware Horizon View for five years. My company operates as an integrator of the solution.

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What do I think about the stability of the solution?

It is a very stable solution.

What do I think about the scalability of the solution?

It is a very scalable solution.

Owing to the VDI part in VMware Horizon View, my company caters to the requirements of enterprise-sized companies.

How are customer service and support?

The solution's technical support is good. I rate the technical support an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have past experience with Citrix. I feel that VMware is better than Citrix. Citrix requires its users to have a bit of technical skill to carry out the deployment process.

How was the initial setup?

The product's deployment phase is difficult as it contains a lot of components, which requires a technician to have a technical understanding of integrations.

The solution can be deployed in a week, but it may vary depending on the requirements of a customer.

One architect and two engineers are required to take care of the deployment part of VMware Horizon View.

What about the implementation team?


What's my experience with pricing, setup cost, and licensing?

VMware Horizon View is an expensive product. My company needs to opt for a subscription-based pricing model when it comes to the licensing costs attached to the product.

What other advice do I have?

The maintenance phase of VMware Horizon View is easy.

Two people are required to take care of the maintenance phase of VMware Horizon View as there are more than 100 VDIs.

I think that VMware Horizon View presently has a SaaS offering, an option with which the maintenance part can be made much easier. VMware and Azure have a partnership to offer a SaaS-based solution. If you are open to a product deployed on the cloud model, you can choose VMware Horizon View.

I rate the overall tool a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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Managing Director at WISE VARY
Real User
Top 20
Better GUI and easy scalability
Pros and Cons
  • "The initial setup is very simple."
  • "There is room for improvement in security features."

What is our primary use case?

My use case is to try from the customer experience because right now, we work from home and anywhere. So, and also the power consumption of the desktop and IT security are concerns. 

What is most valuable?

I find the virtual desktop and its spacious capacity to be the most valuable aspect of VMware Horizon View in my experience.

What needs improvement?

There is room for improvement in security features. In the next release, perhaps they could add some 3D features to Horizon View, especially considering the concerns around ransomware and security. 

For how long have I used the solution?

I have been using this solution for two years. 

What do I think about the stability of the solution?

It's stable; we haven't experienced any major issues or glitches.

What do I think about the scalability of the solution?

We can scale it easily. There are around 200 users in my company who use Horizon View. 

How are customer service and support?

In terms of technical support, it's easier to contact the support team with Horizon View.

How was the initial setup?

The initial setup is very simple. 

What's my experience with pricing, setup cost, and licensing?

The solution has a higher price than competitors. The price could be more flexible for clients.

Which other solutions did I evaluate?

In my experience, the deployment process is better with Horizon View than with other solutions. The GUI is also better and it's easier to operate. And in terms of technical support, it's easier to contact the support team with Horizon View.

What other advice do I have?

I would definitely recommend using this solution. Overall, I would rate the solution a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
VMware Horizon View
March 2024
Learn what your peers think about VMware Horizon View. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,847 professionals have used our research since 2012.
Vishal Bhatia - PeerSpot reviewer
Consultant at a educational organization with 501-1,000 employees
Real User
Top 5
Along with the tool's ease of deployment and use, it is also scalable and stable at the same time
Pros and Cons
  • "I find the product to be quite stable...It is a scalable solution...The documentation of VMware Horizon View is quite good."
  • "Considering the tool's weaknesses, the product probably has scope for some improvement in the context of how the applications or Linux operating systems are delivered using VMware Horizon View."

What is most valuable?

The solution's most valuable features are its ease of deployment and ease of distribution of the desktops and the applications. It is quite an easy product since the end user does not have to go through much of a learning curve.

What needs improvement?

I have not come across many of the product's weaknesses. Considering the tool's weaknesses, the product probably has scope for some improvement in the context of how the applications or Linux operating systems are delivered using VMware Horizon View. In general, I want VMware Horizon View's compatibility with Linux to improve.

For how long have I used the solution?

I have experience with VMware Horizon View. I am a technical trainer who teaches others VMware technologies. My company has a partnership with VMware.

What do I think about the stability of the solution?

I find the product to be quite stable.

What do I think about the scalability of the solution?

It is a scalable solution.

Which solution did I use previously and why did I switch?

I have used Citrix VDI in the past.

I have lost track of Citrix VDI since I have not used it for a few years.

Some detailed and in-depth documentation on the protocols, like Blast and PCoIP, would be good.

How was the initial setup?

The time taken for deployments completely depends on the customer's call.

What other advice do I have?

I have seen a lot of improvement in VMware Horizon View over the years because I have been teaching it to others for quite a few years now.

I don't find any issues with the product's interface since it is easy to use and does not pose any issues.

The documentation of VMware Horizon View is quite good.

Most of the environments have many implementations going forward, and then our company regularly comes across the need for VMware Horizon View training. My company is not into advisory roles. We just get or receive and deliver the training.

The product is easy to use.

Overall, I rate the solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Yaw Ofori-Adjei - PeerSpot reviewer
Technical Director at Fairgreen Limited
Real User
Top 5
Provides virtual desktop environment with low bandwidth consumption
Pros and Cons
  • "The solution's most valuable feature is low bandwidth consumption. It helps to improve user experience."
  • "VMware Horizon View needs to improve orchestration and integrate additional images. I would also like to see its statistics."

What is our primary use case?

We use the solution for the virtual desktop environment. Our customers are mostly from the financial sector. 

What is most valuable?

The solution's most valuable feature is low bandwidth consumption. It helps to improve user experience.  

What needs improvement?

VMware Horizon View needs to improve orchestration and integrate additional images. I would also like to see its statistics.

For how long have I used the solution?

I have been working with the solution for eight years. 

What do I think about the stability of the solution?

I rate the solution's stability an eight out of ten. 

What do I think about the scalability of the solution?

I rate the product's scalability an eight out of ten. My company has four financial enterprise customers using it. 

How are customer service and support?

The technical team assigned someone promptly whenever we encountered any issues, and the issues were resolved. 

How would you rate customer service and support?

Positive

How was the initial setup?

I rate VMware Horizon View's deployment a five out of ten. You must install different components to get it working, which is cumbersome. We completed the deployment in three to four days. Once the hardware is in place, you proceed to provision your password and select the components you want to use.

What's my experience with pricing, setup cost, and licensing?

I rate the product's pricing a seven out of ten. Pricing can be an obstacle for smaller businesses. Pricing is fixed, and there are no additional costs. 

What other advice do I have?

I rate the overall solution an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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Manager, IT at The School of Research Science
Real User
Top 20
Good virtual desktop infrastructure, but login capabilities could be better
Pros and Cons
  • "The support from VMware is very good and they have amazing experts."
  • "The system is not designed to allow the client to log in easily."

What is our primary use case?

Our primary use case for this solution is the virtual desktop infrastructure.

What is most valuable?

We have found this solution valuable because it has cut our costs for purchasing new hardware.

What needs improvement?

The product could be improved by correcting how information is provided because we have issues with the client and the backend. The system is not designed to allow the client to log in easily and multiple passwords are required. This could be improved by requiring the client to input only the active directory username and password.

The primary problem we are facing is logging in locally on the SIEM client as a local, then click on the Horizon Seven and then call or connect to the server connection, then use the administrative username and password to log in, which is difficult for the students when we are dealing with the student. This is the most challenging stage because the rest of the backend is okay. We would like to see improvements to this problem and understand why there is no compatibility between the SIEM client and the backend.

For how long have I used the solution?

We have been using this solution for about four years and are currently working with Horizon Seven. It is deployed on-premises.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable. There are 200 people using it in our organization. However, it is difficult to maintain because the handover from our third party was bad. There was no adequate knowledge transfer.

How are customer service and support?

The support from VMware is very good and they have amazing experts. Whenever I raise a case to VMware technical support team, they respond immediately and fix any issues we have. They are very professional.

How was the initial setup?

The initial setup was difficult. I rate it a seven out of ten.

What about the implementation team?

We used the resellers to set up. However, the reseller we used is no longer in the market anymore. The company closed.

What's my experience with pricing, setup cost, and licensing?

The product has high license costs. I cannot give an exact figure on the price as our procurement department handles this. However, we would rate the licensing fees a nine out of ten because of how high it is.

What other advice do I have?

I rate this solution a seven out of ten. The product is good, but improvements can be made to how information is provided. We recommend this solution to new users who want to start working with it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Systems Administrator at a financial services firm with 1,001-5,000 employees
Real User
Instant clone feature makes it easier to scale up and manage virtual desktops but troubleshooting should be better
Pros and Cons
  • "Instant Clone instantly creates another VM with a Delta disk, which is just the VMware backend. This helps with scalability and management."
  • "They need to make troubleshooting, diagnostics, and error reporting a little better."

What is our primary use case?

We use it to provide virtual client desktops for remote users or data center users. It's basically for people to work from home or for a call center.

What is most valuable?

Instant Clone instantly creates another VM with a Delta disk, which is just the VMware backend. This helps with scalability and management.

What needs improvement?

They need to make troubleshooting, diagnostics, and error reporting a little better. There are too many consoles with different error messages to identify a problem and figure out how to fix it

For how long have I used the solution?

I have been using VMware Horizon for 10 years.

What do I think about the stability of the solution?

It's hard to generally classify this product's performance as stable or not. The performance is dependent on the hardware, not the product. If you have fast hardware, it's going to be fast. If you have slow hardware, it's going to be slow.

How are customer service and technical support?

Technical support is better than most. I would say it's above average.

How was the initial setup?

It's very complex. There are multiple steps, connectors, and servers. All of them have multiple components that all talk, so that's never going to be easy. But I think it's complex because of what it's doing. And if you use it all the time, that complexity just becomes familiar.

What about the implementation team?

We implemented in-house.

What other advice do I have?

Test it. You can't just listen to a consultant. You have to test it yourself and set up a proof of concept.

I would rate VMware Horizon a seven out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Aqib Khan - PeerSpot reviewer
ITSM Administrator & Analyst at Ministry of Interior
Real User
Top 5
A scalable solution for deployed applications with good support

What is our primary use case?

We use the solution for deployed applications.

What needs improvement?

The solution’s stability and pricing could be improved.

For how long have I used the solution?

I have been using VMware Horizon View for one and a half years.

What do I think about the stability of the solution?

The product is stable.

What do I think about the scalability of the solution?

It will be difficult to manage or to scale if the deployment is complex.

We have the product countrywide.

How are customer service and support?

We always use the tech support and health check. Everything is excellent.

How was the initial setup?

The initial setup is complex. Depending on the project, it can take one year, one and a half year to deploy. We have to take a lot of things in the configuration.

What about the implementation team?

We do the deployment in-house. We too have many vendors onboard like Dell.

What other advice do I have?

VMware Horizon has been changing a lot in the past years. It is a good option. The company should adopt more technology as it went on cloud.

Overall, I rate the solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Frieda Cheng - PeerSpot reviewer
Technical Manager at Amidas Hong Kong Limited
Real User
Top 5
The solution is easy to setup and maintain, but system integration needs improvement
Pros and Cons
  • "The most valuable feature is that VMware Horizon is easy to setup."
  • "The system integration also needs some improvement."

What is our primary use case?

The solution is used for remote access and copying.

What is most valuable?

The most valuable feature is that VMware Horizon is easy to setup.

What needs improvement?

The support can be improved because at present, there is some delay in responses even though they improved some Microsoft Team support. The system integration also needs some improvement.

For how long have I used the solution?

I have been using the VMware Horizon for five years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is not easy to scale for large enterprises. 

How are customer service and support?

VMware Horizon's support team is not well-equipped to provide answers or give details on how to fix the problems.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is easy. The solution's deployment takes one day and requires a maximum of five engineers. VMware is easy to maintain. 

What's my experience with pricing, setup cost, and licensing?

The solution's pricing depends on certain factors. It would be best if you know which components you are looking for, as you may have other hardware costs. It is recommended if users want to use the VMware HPE as the hypervisor.

What other advice do I have?

As we are in an enterprise environment, we may have many use cases. Compared to Citrus, they have a single industry token that supports many use cases. If we enable users and the portal, Horizon needs a collection of different authentication methods. It's quite competitive for users and complex for enterprises if they have many use cases.

I rate VMware Horizon a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Buyer's Guide
Download our free VMware Horizon View Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
Buyer's Guide
Download our free VMware Horizon View Report and get advice and tips from experienced pros sharing their opinions.