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AsgarAli
Senior System and Network Administrator at hamat
Real User
Top 20
Responsive technical support, reasonably price, but lacking performance

What needs improvement?

When Trend Micro Apex One detects malware it should take action immediately. For example, detection and deletion. The end-user at times experiences slow performance on their work station, this should improve. In the future, the solution should include the XDR feature.

For how long have I used the solution?

I have been using Trend Micro Apex One for approximately one month.

How are customer service and support?

I have opened three tickets with the technical support and they were responsive and asked me to send them my logs.

Which solution did I use previously and why did I switch?

I was previously using Trend Micro Worry-Free Business and I switched because Trend Micro Apex One has more features.

What's my experience with pricing, setup cost,

What needs improvement?

When Trend Micro Apex One detects malware it should take action immediately. For example, detection and deletion.

The end-user at times experiences slow performance on their work station, this should improve.

In the future, the solution should include the XDR feature.

For how long have I used the solution?

I have been using Trend Micro Apex One for approximately one month.

How are customer service and support?

I have opened three tickets with the technical support and they were responsive and asked me to send them my logs.

Which solution did I use previously and why did I switch?

I was previously using Trend Micro Worry-Free Business and I switched because Trend Micro Apex One has more features.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is reasonable.

What other advice do I have?

I rate Trend Micro Apex One a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Senior System Administrator at a financial services firm with 1,001-5,000 employees
Real User
Top 5Leaderboard
Straightforward implementation, scalable, and secure

What is our primary use case?

I use Trend Micro Apex One for system security.

What is most valuable?

I have found Trend Micro Apex One to be secure.

What needs improvement?

Trend Micro Apex One could improve by making the user interface more user-friendly.

For how long have I used the solution?

I have been using Trend Micro Apex One for three years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Trend Micro Apex One is scalable. We have approximately 1,000 users using this solution in my organization.

How was the initial setup?

The solution is easy to deploy.

What about the implementation team?

We need two engineers for the implementation of the solution.

What other

What is our primary use case?

I use Trend Micro Apex One for system security.

What is most valuable?

I have found Trend Micro Apex One to be secure.

What needs improvement?

Trend Micro Apex One could improve by making the user interface more user-friendly.

For how long have I used the solution?

I have been using Trend Micro Apex One for three years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Trend Micro Apex One is scalable.

We have approximately 1,000 users using this solution in my organization.

How was the initial setup?

The solution is easy to deploy.

What about the implementation team?

We need two engineers for the implementation of the solution.

What other advice do I have?

I would recommend this solution to others.

I rate Trend Micro Apex One a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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