OpenText Process Automation Reviews

We primarily use OpenText AppWorks for financial workflows, syncing between customer data, and workflow management related to financial tasks and batch updates.

OpenText provides valuable business process management notation models and is a lightweight application. Its customer support is reliable and easy to approach. Each application can work in isolation which is a very good feature.

The product's use cases vary across industries. In banking, we utilize it for cash management services, while in manufacturing, we've developed supply chain solutions and warehouse management systems. Additionally, we've built quality management systems and integration projects connecting with various systems like SAP and Salesforce.

We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenText AppWorks, especially those incorporating low-code functionalities, have had a significant positive impact. In some cases, we've observed a remarkable reduction in development time, ranging from 50 to 75 percent. The MTP model and life cycle have facilitated rapid development cycles. 

The monitoring aspect is highly valuable, as it offers an exceptional capability to track every minute of action performed by a business user in the global context.

The crucial missing element is the archival function. When you have numerous processes in your system, generating instances on a daily basis, your database naturally grows larger over time, and without proper archival capabilities, there is a risk of losing valuable data.

Our focus is on delivering business products to our customers, which encompass various functionalities such as managing business processes, orchestrating workflows, and handling document management. Our offerings include tailored solutions that streamline work processes and efficiently manage documents, enhancing overall business productivity.

From a business perspective, the most valuable aspect lies in the optimization of processes. Managing paper documents can be challenging, but with the implementation of OCR technology, efficiency is greatly enhanced, saving both time and costs. This solution allows for significant time savings, reducing the reliance on traditional paper-based workflows and ultimately leading to substantial cost savings. Additionally, the centralized nature of OpenText provides a strategic advantage. By integrating various tools such as CRM, ERP, and sales systems, OpenText serves as a comprehensive solution, streamlining and unifying the entire system for enhanced efficiency and management within the company.

We use OpenText AppWorks primarily for automation in the insurance, banking, and manufacturing industries. We use the solution for process automation.

OpenText AppWorks has standard features such as system-to-system and human-to-human integrations, but what I find most valuable in the solution is its monitoring feature that tells you more about your processes, how to restart and how to stop each process, etc.

I primarily use AppWorks for invoice process automation, accounts payable, order-to-cash, report-to-report, vendor collaboration, and to build turnkey processes for different verticals.

AppWorks is a very quick development platform with low-coding capability and strong integration with third-party systems. It also has a very scalable workflow or dynamic case management.

For our customers, we have multiple use cases. It is mostly used for integration-specific solutions, as well as workflow-centric solutions. Wherever this combination is required, where there is an integration, or a workflow, or both, we use this platform.

We are not providing specific solutions. We are doing customizations and providing tailor-made solutions for the customer. We have around 12 customers in India.

The solution can be deployed on-premises or on the cloud.

Integration could be improved. There could be some improvements with the low code design part. It could be more customizable and more user friendly.