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NetApp SaaS Backup Reviews

Vendor: NetApp
4.4 out of 5
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What is NetApp SaaS Backup?

As a Cloud Service Provider or a Managed Service Provider (MSP), deliver Data Protection as a Service (DPaaS) to your end customers for most popular SaaS Applications like Microsoft Office 365 and Salesforce. With Partner Central, reduce your Total Cost of Ownership (TCO) footprint and enhance your ROI. Hosted and delivered as software as a Service (SaaS), Partner Central enables you to manage and deliver Data Protection SLAs in a multi-tenant service architecture from a single user interface.

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Buyer's Guide
SaaS Backup
May 2025
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NetApp SaaS Backup mindshare

As of May 2025, the mindshare of NetApp SaaS Backup in the SaaS Backup category stands at 0.1%, down from 0.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.
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Key learnings from peers

Valuable Features

NetApp SaaS Backup is praised for its support of NAS and NFS, superb interface, customization, and security. Users appreciate its simplicity in configuration and intuitive controls. Backups can be easily managed with cloud or on-premise options. Stability and ease of use stand out, allowing for straightforward backups and restores. The system's security ensures only administrators can delete backups, making it user-friendly and reliable.
  • "It gives you an option to back up to the cloud or back up to on-premise, or to backup to cloud storage."
  • "The most valuable feature is stability."
  • "The most valuable feature is the simplicity in configuration and use."

Room for Improvement

Users suggest enhancing NetApp SaaS Backup's graphical interface to cover all functionalities, reducing command-line reliance. They indicate a need for regional support to address time zone challenges. Complexity can be an issue for newcomers, and updates to support recent hardware are necessary. Concerns include improved integration with third-party databases and applications, better automation, and resolving SharePoint backup challenges. There are limitations with full system backups, highlighting Oracle compatibility as an improvement area.
  • "There are still a few things on SharePoint that they need to correct in terms of how they backup and restore."
  • "Better integration with third-party databases and applications is needed."
  • "The features need to be updated to support the latest hardware, as it changes every year."

Pricing

  • "The pricing is more or less the same as what we'd get from Veeam on Office 365, so it's fine."
  • "The licensing was based on a three-year subscription and the price is good compared so some other vendors."
  • "My understanding of the costs is that the price is fair, and not too expensive."

Popular Use Cases

NetApp SaaS Backup is primarily utilized for data backup and recovery. Consultants and companies apply it for file sharing and safeguarding data using SATA drives. It often functions as a primary backup, involving data transfers to tape backups before removing it from servers. While some have transitioned to new systems like Commvault Backup System, NetApp SaaS Backup remains essential for ensuring data protection and availability.

Service and Support

NetApp SaaS Backup customer service is efficient, offering reliable support via phone and email. Users report having a seamless experience, often not needing to contact support. When assistance is required, the technical support team is knowledgeable and helpful, offering guidance on permissions and usage of Office 365. The extensive knowledge base provides valuable support for partners, ensuring effective software installation and operation. Users appreciate the team's responsiveness and expertise in handling challenges.

Deployment

Users describe NetApp SaaS Backup's initial setup as varying in complexity, from medium-level difficulty to straightforwardness. Some experience a deployment duration of two to three days, while others implement it in stages over a few days. Cluster mode simplifies the process, requiring an IP address and license code. Others find it simple with Office 365, noting intuitive connections and minimal configuration. Users manage it efficiently with minimal personnel.

Scalability

NetApp SaaS Backup is considered scalable, handling enterprise-level companies with numerous users. Users have not encountered issues, with plans to expand usage. Scalability challenges arise in compatibility with certain databases and applications.

Stability

NetApp SaaS Backup is described as a stable offering by users. They find it functioning well without any significant stability problems. Issues, such as the one related to SharePoint Defender and some bugs affecting restoration processes, were encountered but have been resolved. Users generally express confidence in its consistent performance and reliability.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our SaaS Backup Buyer's Guide for additional reliable information.

NetApp SaaS Backup customers

Node4, Profi Engineering Systems

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NetApp SaaS Backup reviews

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PeerSpot user
Product Manager - Netapp at a computer software company with 1,001-5,000 employees
Verified user of NetApp SaaS Backup
Mar 2, 2021
Simplifies backup, restore, and clone management across disparate applications and infrastructures

Pros

" It gives you an option to back up to the cloud or back up to on-premise, or to backup to cloud storage."

Cons

"There are still a few things on SharePoint that they need to correct in terms of how they backup and restore."

What is most valuable?

It's a simple solution to use. It's simple to configure everything that you need — configure your backups. It gives you an option to backup to the cloud or backup to on-premise, or to backup to cloud storage.

For example, if a customer is running on Azure NetApp files or on something cloud-based that they want to back up, they have the option of bringing their own licensing and cloud controls and NetApp will give them the storage to back up for as long as they want. 

When deleting backups, the controls are very intuitive so not just anyone can delete the backups, only the administrator is able to do that.

Backing up and restoring is simple. It's easy. It's one click of a button. It's quite good, I like it. 

What needs improvement?

There are still a few things on SharePoint that they need to correct in terms of how they backup and restore. That's something that we had a challenge with; however, I know that they've been correcting these problems, which is good. The SharePoint Backup is one of the things that they need to look at.

*Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
Read full review (739 words)
MA
Systems and Network Administrator at Gulf Precast Concrete Co. LLC at Gulf Precast Concrete Co. LLC
Verified user of NetApp SaaS Backup
Mar 8, 2020
User-friendly, superb customization, and the security is good

Pros

"It's a user-friendly solution."

Cons

"For newcomers or people who have less experience, it's a complex solution that could be simplified somewhat."

What is our primary use case?

We are using this solution as a primary backup. We first transfer data to the tape backup, and then later we remove it from the server.

What is most valuable?

The interface, customization, and security are superb.

It's a user-friendly solution.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (336 words)
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PeerSpot user
Storage & Backup Expert at 4S Bilisim
Verified user of NetApp SaaS Backup
Feb 10, 2020
Good technical support and works in both SAN and NAS environments

Pros

"The most valuable features are the support for both NAS and NFS."

Cons

"I would like to see the graphical user interface improved to include all of the functionality because there are some things that you need to use the command-line interface for."

What is our primary use case?

I am a consultant and this is one of the solutions that I have experience with.

This solution is used for file sharing and for backup purposes. I am using SATA drives, which aren't very fast, so I am using them for backups.

What is most valuable?

The most valuable features are the support for both NAS and NFS.

*Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
Read full review (311 words)
PeerSpot user
Senior Network Security Engineer at a transportation company with 10,001+ employees
Verified user of NetApp SaaS Backup
Aug 2, 2020
Reasonably-priced, stable, and the support is good

Pros

"The most valuable feature is stability."

Cons

"Better integration with third-party databases and applications is needed."

What is our primary use case?

We were using this as a backup and recovery solution. However, we have just bought a replacement, which is the Commvault Backup System.

What is most valuable?

The most valuable feature is stability.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (381 words)
MY
Technical Consultant at Macrovention Sdn Bhd
Verified user of NetApp SaaS Backup
Jun 8, 2020
Simple to configure and use, stable, and the technical support is good

Pros

"The most valuable feature is the simplicity in configuration and use."

Cons

"The features need to be updated to support the latest hardware, as it changes every year."

What is our primary use case?

The primary use is for backing up company data.

What is most valuable?

The most valuable feature is the simplicity in configuration and use.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (245 words)