IT Central Station is now PeerSpot: Here's why

Micro Focus Asset Manager OverviewUNIXBusinessApplication

Micro Focus Asset Manager is #3 ranked solution in top License Management tools and #15 ranked solution in top IT Asset Management tools. PeerSpot users give Micro Focus Asset Manager an average rating of 6.6 out of 10. Micro Focus Asset Manager is most commonly compared to ServiceNow: Micro Focus Asset Manager vs ServiceNow. Micro Focus Asset Manager is popular among the large enterprise segment, accounting for 58% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 28% of all views.
Buyer's Guide

Download the IT Asset Management Buyer's Guide including reviews and more. Updated: July 2022

What is Micro Focus Asset Manager?
HPE Asset Manager automates best practices across the asset management lifecycle and integrates processes into IT Infrastructure Library (ITIL) service support workflows including incident, problem, and change management to improve service quality and business outcomes.

Micro Focus Asset Manager was previously known as Asset Manager, HPE Asset Manager.

Micro Focus Asset Manager Customers
Finansbank, MTS India, Sprint
Micro Focus Asset Manager Video

Micro Focus Asset Manager Pricing Advice

What users are saying about Micro Focus Asset Manager pricing:
"From my experience, Asset Manager is expensive."

Micro Focus Asset Manager Reviews

Filter by:
Filter Reviews
Industry
Loading...
Filter Unavailable
Company Size
Loading...
Filter Unavailable
Job Level
Loading...
Filter Unavailable
Rating
Loading...
Filter Unavailable
Considered
Loading...
Filter Unavailable
Order by:
Loading...
  • Date
  • Highest Rating
  • Lowest Rating
  • Review Length
Search:
Showingreviews based on the current filters. Reset all filters
Director, ITSM at a computer software company with 10,001+ employees
Real User
Highly customizable product but has out-of-date usability
Pros and Cons
  • "This product can be customized according to the needs of any company."
  • "The usability of this product is still out-of-date and could be improved. The interface could be improved."

What is our primary use case?

We use Micro Focus Asset Manager for tracking the whole life cycle of IT assets. To some extent, we also track software asset management, e.g. the usage of our software products, so we reduce or procure products in Asset Manager.

We also combine data from different systems about the usage of the software products and now build reports. We are focused on tracking and inventorying IT hardware assets, material assets, including software assets.

What is most valuable?

The feature that I found most valuable in this product is that it is customizable. It could be heavily customized according to the needs of any company. This is one of the real strengths of this product.

What needs improvement?

This product has been improved. Previously it was a bit outdated, for example, the Windows application has to be connected to the database, but now they're doing a lot to allow people to do some synching from the browser. It's still not very convenient, but this is probably because of the fact that we're behind a few versions from the latest releases. Our own experience may not be so relevant compared to the latest reviews if you compare with people using the latest version, but not all things could be done with the help of browsers.

The usability of this product is still out-of-date and could be improved. The interface could be improved.

For how long have I used the solution?

We've been using this tool for 10 years.

Buyer's Guide
IT Asset Management
July 2022
Find out what your peers are saying about Micro Focus, ServiceNow, Flexera and others in IT Asset Management. Updated: July 2022.
620,319 professionals have used our research since 2012.

What do I think about the stability of the solution?

The stability of this product could depend on whether it is stable because we host it inside our organization, or if some stability problems that arise are a result of the issues we face inside our own infrastructure. In general, our infrastructure in Micro Focus Asset Manager is stable.

What do I think about the scalability of the solution?

It is a scalable product.

How are customer service and support?

We contacted their support and they could be quite slow, but we have a good relationship with our account manager on the vendor side, so he was able to speed up the process of issue resolution properly.

I wouldn't say that their technical support is different from others because they support issues the way other big companies are doing it.

Which solution did I use previously and why did I switch?

We used our in-house solution which was very limited, so 10 years ago we decided to switch to a more advanced solution.

What about the implementation team?

We are a software house company and we have a lot of developers on-site. We provide development services for our own customers so we did it the implementation ourselves.

Which other solutions did I evaluate?

11 years ago, we were able to evaluate the Hewlett-Packard Service Manager software.

What other advice do I have?

We're customers and can also be considered a Micro Focus partner because sometimes we help Micro Focus implement their products for other customers. There are times we could be considered as an implementation team for Micro Focus products. We have a lot of experience implementing Micro Focus products for our own company, for our own needs, that now we can share our experience with other companies, but in general, we're more customers than partners.

In my point of view, this is a complex product and you need to be ready to adopt vendor approaches and incorporate them into this product from one side. These approaches are also quite complex.

We are constantly using this product and we are constantly improving this product. It's actively being used in our company and we have invested some time to support it, attend to its functionalities, etc. The initial setup took nearly six months, but I could be mistaken.

This product is used by hundreds, but I do not remember the exact number. Our support team is not very big: three or four people, but we are constantly developing this tool which means we have developers, too.

I don't know about increasing usage as I have not heard information about it, but the business context is constantly changing and we definitely would need to adapt our Micro Focus Asset Manager to the change in a business context. We will adopt it and we will improve it, but to what extent, I don't know of any real plans because it belongs to another portfolio, but I'm working closely with the business team, though I have no detailed plans.

When we started moving from our in-house development service manager to a more advanced solution, we tried a number of tools and we decided to choose Service Manager (11 years ago). Micro Focus Service Manager, at the time, it was Hewlett-Packard Service Manager, then in the bundle, the Task Manager was included.

We were able to see a return on investment from this product.

My advice to others looking into implementing this product is for them to not rush to change or customize it. If they face an issue with the product, they should not change it quickly. They should try to understand it first because there were times when we faced the same situation and we decided to make some changes to the product. What happened was after some iterations, we had to return the product to its out-of-the-box functionality. One of the best practices is not to rush adapting to change and not to rush product customization. Try to use the out-of-the-box functionality first.

I'm not a product manager for this product so I'm not sure what to ask for in the next release. As far as I know, they are quite active, meaning they have quarterly release cycles and they do a good job here in general.

My rating for this product is a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
PeerSpot user
Software Asset Manager Lead at Boeing at a transportation company with 10,001+ employees
Real User
Top 10Leaderboard
A stable and clever solution, but it is very complex and it needs a lot of improvements
Pros and Cons
  • "It is stable and scalable."
  • "There are a lot of things that need improvement. Software recognition, software licensing, software compliance, data inputs, reporting, and support are some of the areas."

What is our primary use case?

It's for full-on asset management. You can do hardware and software recognition.

What is most valuable?

It is stable and scalable.

What needs improvement?

There are a lot of things that need improvement. Software recognition, software licensing, software compliance, data inputs, reporting, and support are some of the areas.

It needs a discovery tool of its own. You have to get that from other Micro Focus products, which means you have to pay more to get those products.

For how long have I used the solution?

I have about 20 years of experience working with Micro Focus Asset Manager. 

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and support?

There are issues with their support, and their support could be better.

Which solution did I use previously and why did I switch?

I have been using FlexNet Manager for the last two years. I would recommend FlexNet every single time. While Micro Focus is a clever tool and can become cleverer, it has no source of data of its own. It has to be fed by other data sources.

I'm also using Snow License Manager at this time. I have used it in my current role for 15 months, and I have also used it for about 15 months in a previous role.

How was the initial setup?

Its setup is complex.

What's my experience with pricing, setup cost, and licensing?

From my experience, Asset Manager is expensive.

What other advice do I have?

I would advise thinking hard about it because it's a very complex tool. It takes a lot of work to keep it, and there are a lot of other elements that have to work with it. It is a very hands-on tool.

I would rate it a six out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
PeerSpot user