The most valuable features of the solution are its ease of use, the ability for us to customize the access privileges for the users, and integration with ServiceDesk Plus.
System Administrator at AWT International- Croatia
Jan 9, 2020
It would be nice if the solution offered some sort of brochure with some high-level information that would help sell it to management. If they had details around how much time it saves an engineer, for example, to show the ROI, it would be helpful.
Datacenter Engineer at a university with 501-1,000 employees
Nov 21, 2019
The solution is very complex, especially when there's an active directory of more than 1,000 users, which makes it hard to administrate. They need to improve the management of the administrative process.
Network Operations Coordinator at a comms service provider with 5,001-10,000 employees
Aug 24, 2022
The bulk email ID creation must be improved. I had to create 50 to 60 IDs manually because when I tried the bulk option, it didn't work. I still had to cross-verify because some fields were empty.
