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Tom Piotrowski
Group Chairman at Unixpac
Reseller
Top 5
Easy to use, robust, and the technical support is good
Pros and Cons
  • "It is very easy to use, as well as extremely efficient and accurate."
  • "Customers sometimes ask about non-existent features, and we pass these requests on to Ivanti."

What is our primary use case?

We are a reseller of this technology and not end-users.

Our clients use it to for automatically patching their software.

What is most valuable?

This is an extremely robust product. It now has almost 20 years of history.

It is very easy to use, as well as extremely efficient and accurate. Most of our customers just set it and forget it. They install it, and it does all of the automatic patching, month after month.

What needs improvement?

Customers sometimes ask about non-existent features, and we pass these requests on to Ivanti.

For how long have I used the solution?

I have worked with Ivanti since 2004.

What do I think about the stability of the solution?

I have never had negative feedback from a customer about something that didn't work.

When there has been feedback, it is about the patches themselves. This is a patching product that grabs available patches for a given application. For example, if an application from Adobe has a problem in the patch then it might manifest itself. However, that is the result of the patch and not the patching solution that was at fault.

What do I think about the scalability of the solution?

Scalability has not been an issue. We have clients with as few as five systems and clients with as many as 30,000.

How are customer service and technical support?

Occasionally, we have to use technical support. We don't normally have problems but sometimes customers will ask about non-existing features and want to know if there is a workaround available. This is typically when we reach out to them. In our experience, they have been pretty good.

Which solution did I use previously and why did I switch?

We have had experience with our clients using similar products like BigFix and the SolarWinds Patch Manager. We assisted them in switching to Ivanti because their previous solution was too cumbersome or too complicated.

There have been other solutions from vendors such as Kaspersky and IBM, as well. We stay focused on Ivanti because we are confident in the product.

How was the initial setup?

The initial setup is very straightforward and it takes just minutes to deploy.

There are two versions of this product available. One of them is complete and standalone, which comes with its own patching engine and does the scanning from a selected workstation. The other version taps into Microsoft SCCM, so you have to have the SCCM process running, and then it will just augment it with third-party applications.

The one that works with SCCM takes perhaps 15 to 20 minutes to deploy, whereas the standalone product takes about ten minutes longer.

What about the implementation team?

Most of our customers take this product "as is" and install it themselves. Our after-sales support is minimal because they usually know how to use it.

What's my experience with pricing, setup cost, and licensing?

The price depends on which version is being licensed. For the one that works with SCCM, it is relatively inexpensive at $8 USD per node, yearly. The standalone product has two versions; the one that patches servers is about $45 USD annually and the version that patches workstations is about half that price at $22 USD.

There are no costs in addition to the standard licensing fees. It is a term-based license that includes support for one, two, or three years at a time.

What other advice do I have?

This is a product that we have been selling for 16 years and I recommend it with no hesitation.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Sr. Administartor at a computer software company with 1,001-5,000 employees
Real User
Good device management functionality, contributes to a streamlined patching process, but the reporting needs to be improved
Pros and Cons
  • "The most valuable features are device management and support for upgrading applications."
  • "The reports have to show the compliance level of the patching, which Ivanti does not provide."

What is our primary use case?

This product has many use cases including device management, Windows patching, deploying applications, copying files to multiple systems, and USB blocking.

How has it helped my organization?

This product helps us to create a streamlined process and it is working as expected.

What is most valuable?

The most valuable features are device management and support for upgrading applications. If I want to upgrade a version of an application, for example, Google Chrome, then I can create a task and push a Google Chrome update.

What needs improvement?

The reporting is an area that can be improved, which is why we are looking for a replacement. The reports have to show the compliance level of the patching, which Ivanti does not provide.

We need reports that are both good and presentable.

For how long have I used the solution?

I have been working with Ivanti Patch for Windows for more than three years.

What do I think about the stability of the solution?

This is a stable product.

What do I think about the scalability of the solution?

Ivanti scales according to the number of licenses. We have not had an issue scaling.

We have more than 800 users who are supported by our IT team of approximately 10 people.

How are customer service and support?

Technical support is through the vendor and it is fine. We have not faced any issues with them.

How was the initial setup?

The initial setup is complex. If I want to send a report then it is very complex. The reports are not easy to understand and not presentable. There are many manual steps that are required.

What about the implementation team?

I was not with the company when Ivanti was deployed. It was done with help through the OEM.

When a patch is released then we need to update it. Otherwise, there is no maintenance required.

Which other solutions did I evaluate?

We are looking for a product to replace Ivanti and are evaluating different solutions with similar functionality. Right now, I am in the process of evaluating ManageEngine to compare both of the products.

What other advice do I have?

My advice for anybody who is considering this product is that it is good enough for many situations but if you require a dashboard or reports to show your compliance level, then it is not there. In that case, you have to think about other options.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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