Ivanti Neurons Patch for Intune vs Quest KACE Systems Management Appliance (SMA) comparison

Ivanti and Quest Software are both solutions in the Patch Management category. Ivanti is ranked #13 with an average rating of 7.3, while Quest Software is ranked #10 with an average rating of 8.0. Ivanti holds a 1.5% mindshare in PM, compared to Quest Software’s 5.3% mindshare. Additionally, 100% of Ivanti users are willing to recommend the solution, compared to 95% of Quest Software users who would recommend it.

Ivanti Neurons Patch for In...

Read 11 Ivanti Neurons Patch for Intune reviews

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100% willing to recommend

Quest KACE Systems Manageme...

Read 38 Quest KACE Systems Management Appliance (SMA) reviews

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1,097 Comparison Views

95% willing to recommend

Ivanti Neurons Patch for In...

Quest KACE Systems Manageme...

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Executive SummaryUpdated on Mar 9, 2025

Quest KACE Systems Management Appliance (SMA) and Ivanti Neurons Patch for Intune both compete in the endpoint management and patching domain. Quest KACE seems to have the upper hand due to its strong integration and asset management features, offering more versatility in managing various IT assets.

Features: Quest KACE SMA focuses on efficient endpoint management and deployment, with standout features like patch management, centralized software deployment, and a comprehensive service desk. Ivanti Neurons Patch for Intune is tailored towards reliable patch management, offering detailed reporting and a simplified setup process.

Room for Improvement: Quest KACE faces challenges with scalability during large deployments, including imaging limitations. There is a steep learning curve for advanced features, and users seek improved patch management integration. Ivanti Neurons Patch for Intune needs to bolster its reporting features and enhance cloud solution integrations. Users also desire better stability and scalability.

Ease of Deployment and Customer Service: Quest KACE offers on-premises deployment with flexible integrations and is praised for its swift customer support. Ivanti Neurons Patch for Intune provides hybrid cloud capabilities, affording greater flexibility, and boasts responsive customer service suited to enterprise needs.

Pricing and ROI: Quest KACE's competitive pricing and flexible licensing options benefit organizations of various sizes, delivering substantial ROI through time savings and operational efficiency. Ivanti Neurons Patch for Intune has variable pricing, being considered competitive for specific versions but steep for broader coverage. It provides solid value for enterprise deployments focused on patch management.

To learn more, read our detailed Ivanti Neurons Patch for Intune vs. Quest KACE Systems Management Appliance (SMA) Report (Updated: April 2025).

Buyer's Guide

Ivanti Neurons Patch for Intune vs. Quest KACE Systems Management Appliance (SMA)

April 2025

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Helped 849,686 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Ivanti Neurons Patch for In...

Ranking in Patch Management

13th

Average Rating

7.8

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Quest KACE Systems Manageme...

Ranking in Patch Management

10th

Average Rating

8.8

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Client Desktop Management (6th), Endpoint Compliance (7th), Remote Monitoring and Management (RMM) (15th)

Mindshare comparison

As of May 2025, in the Patch Management category, the mindshare of Ivanti Neurons Patch for Intune is 1.5%, down from 4.5% compared to the previous year. The mindshare of Quest KACE Systems Management Appliance (SMA) is 5.3%, down from 6.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Patch Management

Featured Reviews

DddGgggg

Information Technology System Engineer at DRÄXLMAIER Group

Allows us to set maintenance windows and deliver patches

We can set a maintenance window and push the patch. I prefer writing scripts, doing software deployment, pushing it, and distributing applications in servers for the corner of the whole location. We download patches from Ivanti, and it collaborates with more than 700 products. For third-party applications, we download the patches, set a role in our environment, and push it using the maintenance window time and activation date. For software deployment, we receive the service request to install and prepare scripts and then push it in many locations according and relevant to the service request for each location. The group or collection devices are affected by the policy.

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Scott Tweed

Windows Engineer at a tech services company with 5,001-10,000 employees

Low maintenance, reliable, and easy to create packages

I like how when you click on the device, it shows you everything that has changed as well as the software versioning. I am really enjoying the inventory aspect of it. The deployment process for both deploying and creating a package is straightforward. I believe the inventory in KACE is superior to SCCM's. I know with SCCM I could do things like remote console into machines via the agent's remote console, but that is not a feature that is provided in KACE. I know that at least in the Systems Management Appliance, I can't get to it. I'm not sure how distribution works, with distribution points. I'm not sure if KACE has that feature. You could use an SCCM to set up distribution points at remote sites so that they don't have to download patches or software from across the country. If you have a DP or something similar, they could pull it down.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features are device management and support for upgrading applications."

"We use the solution for security patching of Windows devices."

"I like the product's Peer to Peer patching feature."

"It is very easy to use, as well as extremely efficient and accurate."

"Both in terms of features and operations, this is a good solution."

"Ivanti Patch's most valuable features are the patch module and the package distribution."

"I have found the interface and ease of use valuable features. Additionally, it is very easy to patch VMs and other systems, such a Linux. We are able to do patches even without the internet manually."

"The solution is a good product and I have heard that the interface is more friendly than that of Windows."

More Ivanti Neurons Patch for Intune pros

"KACE has made our life much easier since we got off the Microsoft solution. The Microsoft solution was a lot harder to image over different ports and stuff. They would only have this one place where we could do all the imaging. Now, we have a whole building where we can image from. This means that we can image from our storage area, where we have a place to do our imaging. We can also image right at our desks, which is a lot easier."

"The big pros of Quest KACE Systems Management are its simple interface, and simple, direct management. It's very easy to maintain and manage the device, and it's easy to get it up and running. You can have it up and running in an hour..."

"The service desk can be configured and customized to better serve our environment."

"I can reach people now that I couldn't have reached previously. We are saving about 25 percent in time."

"There is one place for a lot of different things. If somebody has a problem with their computer, they will put in a ticket. From there, we will know who it is and the assets assigned to them, because there is one place to go look for what we are talking about and with whom we are talking. Just having one place for everything is really convenient. For example, we are able to deploy software to hundreds of computers. We don't need to go to each individual device."

"Using this solution saves us lots of time, especially when it comes to performing updates."

"The single pane of glass for managing devices is helpful because it allows me to perform updates and control things without having to disturb the doctors or nurses."

"The most valuable feature is the ability to monitor updates—the software versions—on machines so that we can keep everything compliant."

More Quest KACE Systems Management Appliance (SMA) pros

Cons

"Ivanti Patch could be improved with better integration with other cloud solutions."

"There are times when there is an update that causes some issues. These issues should be sorted out before the release."

"Ivanti Neurons Patch for Intune needs to improve stability. We had issues with patching."

"The product's support and configuration need to improve. It needs to be more scalable."

"It's a difficult configuration because you need to install many servers in a location, and you have to install the primary server in the main location."

"In terms of improvement, I would recommend better documentation. During the time I used it, there were issues with up-to-date patching, and the documentation around those specific errors was quite confusing."

"Customers sometimes ask about non-existent features, and we pass these requests on to Ivanti."

"I tried to be a partner of Ivanti and, from this vantage point, the quotes are, perhaps, a bit high."

More Ivanti Neurons Patch for Intune cons

"The initial setup was complex. It is a Linux-based virtual server, where the customer cannot get into the back-end, so you can only follow their prompts. Then, there are specific things that have to be done in their implementation and upgrade phases that have to be done in a certain order or steps. If you don't get those steps right, the system doesn't work. I think that either simplifying that process or providing really good step-by-step documentation would be helpful."

"One of the complications is that they don't have 24/7 support, and they're also not in our time zone... Sometimes, no matter how critical my application is, if my production server is down I won't be able to connect with anybody till 11:00 AM Eastern Standard Time."

"The problem is that it's harder to directly emulate a lot of the stuff that the group policies do, using the KACE solution. With regular group policies, you just specify the various settings you want to change on the workstations, and then you specify the workstations and—while it's kind of an ugly mess—it does it. Whereas on KACE, you really have to know what you're doing with scripting to effectively script those exact same changes."

"There should be a mini toolbox, like the competitors of KACE have, with the small features for KACE administrators. That would make their lives easier. If you are troubleshooting a specific endpoint, remote control is available as is Wake-on-LAN. But if you want to execute some commands, you have to use a third-party tool, the PS tool. If they would integrate those small things, it would make KACE more powerful."

"The only pain point I have is with their salespeople. They call too often. They're too aggressive in trying to upsell. We know what we need, and we know if we want to expand. I don't mind quarterly calls from them, but sometimes, it is weekly. They need to get their sales team under control. The main goal of their support people and professional services is to make sure they deliver the service, and they deliver it well, whereas their salespeople are so interested in making a sale that they're wasting my time."

"There is always room for improvement. However, the system does most of what we need at this moment."

"The KACE Go Mobile App crashes a lot, and it always has. I would love to see that get fixed because it's very convenient when it does work properly, but most of the time it does not."

"The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface and lacks a manual configuration option."

More Quest KACE Systems Management Appliance (SMA) cons

Pricing and Cost Advice

"The solution is affordable."

"For the one that works with SCCM, it is relatively inexpensive at $8 USD per node, yearly. The standalone product has two versions; the one that patches servers is about $45 USD annually and the version that patches workstations is about half that price at $22 USD."

"The solution is expensive compared to other products."

"While the price is a bit high, it may be equitable with the features one gets with the product, such as that involving the interface."

"The license can get expensive if you have a lot of nodes."

"We are a university. So, we have a very good price for the system. I think the price for the system is worth it because of the security patch management. The security patch management is very important for us. The price is very good for KACE SMA, the functionality you get, and the patch management."

"We pay annually for technical support."

"It may be more expensive, but you get what you pay for."

"It was a very attractive price. This is a huge feature of this product. If you would "credit score" this product versus others out there on the market, this one has a very attractive price."

"There are no costs in addition to the standard licensing fees."

"Its pricing model is good for what it offers. Nobody here gives me a hard time about renewing the contract every year. It might be a little cost prohibitive for a smaller company who has to stand up a virtual environment as well as have virtual environment licensing and the hardware. If you have a smaller environment, it might be cost prohibitive. If you only have a couple of hundred computers, you might be more willing to do those manually. In our environment, the cost savings of having KACE far outweigh the licensing costs. We are okay with its pricing model."

"n terms of pricing and licensing, my advice is that you need to assess what you need and then look at what they offer. It's easy to get caught up in the things that you want, but don't really need."

"We buy consulting fees from Software Factory, then we pay extra for it."

More Quest KACE Systems Management Appliance (SMA) pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

18%

Government

13%

Financial Services Firm

Manufacturing Company

Computer Software Company

11%

Government

10%

University

10%

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Ivanti Patch for Windows?

We use the solution for security patching of Windows devices.

See all answers

What needs improvement with Ivanti Patch for Windows?

In terms of improvement, I would recommend better documentation. During the time I used it, there were issues with up-to-date patching, and the documentation around those specific errors was quite ...

See all answers

What advice do you have for others considering Ivanti Patch for Windows?

The only downside I found regarding technical support was the time zone difference. Since we are two hours behind, we occasionally had to wait until the next morning for assistance. I would rate th...

See all answers

What do you like most about Quest KACE Systems Management?

My company had bought some new machines. We used the tool to do some basic settings to ship every machine the same way and undertake the Windows deployment. We did the scripted installation. The to...

See all answers

What is your experience regarding pricing and costs for Quest KACE Systems Management?

The pricing is in the middle range of the market, not too expensive but not the cheapest either.

See all answers

What needs improvement with Quest KACE Systems Management?

The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface and lacks a manual configuration option.

See all answers

Comparisons

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Compared 44% of the time

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Compared 30% of the time

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Compared 26% of the time

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Microsoft Configuration Manager vs Quest KACE Systems Management Appliance (SMA)

Compared 34% of the time

Microsoft Intune vs Quest KACE Systems Management Appliance (SMA)

Compared 26% of the time

Red Hat Ansible Automation Platform vs Quest KACE Systems Management Appliance (SMA)

Compared 11% of the time

BigFix vs Quest KACE Systems Management Appliance (SMA)

Compared 8% of the time

Microsoft Windows Server Update Services vs Quest KACE Systems Management Appliance (SMA)

Compared 6% of the time

More Quest KACE Systems Management Appliance (SMA) Competitors

Product Reports

Buyer's Guide

Patch Management

March 2025

Download Ivanti Neurons Patch for Intune product report

Buyer's Guide

Quest KACE Systems Management Appliance (SMA)

April 2025

Quest KACE Systems Management Appliance (SMA) report

Download Quest KACE Systems Management Appliance (SMA) product report

Also Known As

Ivanti Patch for Windows, Patch for Windows, Shavlik Patch for Windows

Dell KACE Systems Management

Overview

Better protect against threats that stem from vulnerabilities in third-party applications.

Improve protection against threats that stem from vulnerabilities in third-party applications by extending Intune with risk-based third-party patch publishing – without any additional infrastructure.

Ivanti

Quest KACE Systems Management Appliance is a comprehensive tool for managing IT endpoints. It facilitates asset management, software distribution, and endpoint tracking while offering remote access capabilities and a centralized help desk.

Quest KACE Systems Management Appliance is designed for organizations that need efficient endpoint management. It offers a range of features like inventory tracking, automated patch management, and ticketing. By integrating with remote access tools such as Bomgar, Quest KACE helps reduce manual tasks involved in managing software updates and system deployments. Although it faces challenges in scalability and requires improvements in integration and reporting, it remains a versatile choice for asset tracking and endpoint administration.

What are Quest KACE SMA's key features?

Asset Management: Streamline the organization and tracking of physical and virtual assets.
Remote Access: Integrates with Bomgar for secure, remote troubleshooting and management.
Software Distribution: Deploy applications across devices efficiently without physical intervention.
Centralized Endpoint Management: Manage endpoints from a centralized console to ensure compliance and optimization.
Automated Patch Management: Schedule and deploy patches to maintain system security and performance.
Help Desk: Integrated ticketing system for tracking and resolving user issues.
Scripting and Reporting: Enhance administrative tasks through automated scripts and detailed reports.

What benefits should users consider?

Improved Productivity: Reduces manual interference with automated deployments and updates.
Labor Savings: Minimizes labor requirements with efficient remote management tools.
Integrated Reporting: Provides actionable insights through comprehensive reports to optimize IT operation.
User-Friendly Interface: Boosts effectiveness due to its intuitive, easy-to-navigate design.

Quest KACE Systems Management Appliance is implemented across industries for managing IT assets and endpoints, particularly where remote management and compliance are critical. It's employed in healthcare, education, and government sectors for efficient patch management, inventory control, and software deployment, aiding organizations in managing security accreditations and centralizing help desk operations.

Quest Software

Sample Customers

Presbyterian Church

Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King

Buyer's Guide

Ivanti Neurons Patch for Intune vs. Quest KACE Systems Management Appliance (SMA)

April 2025

Free Report: Ivanti Neurons Patch for Intune vs. Quest KACE Systems Management Appliance (SMA)

Find out what your peers are saying about Ivanti Neurons Patch for Intune vs. Quest KACE Systems Management Appliance (SMA) and other solutions. Updated: April 2025.

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