Service and Support
Infobright DB's customer service receives commendations for being friendly and helpful, with technical support often described as excellent or good. Users of the Community Edition mention the absence of support, and some note difficulties in reaching developer-level staff, attributing low ratings during 2015 and 2016. Interaction with Infobright Inc. management is appreciated, indicating a positive experience from a service perspective. While feedback varies, a general sense of enthusiasm is highlighted by engaged field representatives.
Deployment
Users reported a range of experiences with Infobright DB's initial setup. Some found it straightforward, quick, and similar to MySQL installation, while others faced challenges, particularly with the special FTP server and licensing. Implementing an efficient method to manage large fact tables was necessary due to limitations in ICE. Despite varied experiences, some users noted that once familiar, the setup time could be reduced significantly, especially with the removal of physical database design requirements.
Scalability
Users primarily report no significant challenges with Infobright DB's scalability. Some note its low hardware demand and small footprint as advantageous. However, others mention non-existent scalability due to reliance on a single server, prompting them to implement their own sharding techniques. While some find scalability effective, others criticize the inability to modify tables or expand beyond one machine, viewing it as a central point of failure. Experiences reflect a mix of ease and limitations.
Stability
Some users experienced no stability issues with Infobright DB, while others faced significant challenges. A few encountered frequent system hangs and major stability problems, particularly with the PostgreSQL version, requiring regular support to address crashes and provide patches. Instances of system failure under overload were noted, necessitating restarts. However, several found it to be generally stable without notable issues.
