IT Central Station is now PeerSpot: Here's why

IBM Sterling File Gateway OverviewUNIXBusinessApplication

IBM Sterling File Gateway is #10 ranked solution in top Managed File Transfer (MFT) tools. PeerSpot users give IBM Sterling File Gateway an average rating of 7.0 out of 10. IBM Sterling File Gateway is most commonly compared to AWS Transfer for SFTP: IBM Sterling File Gateway vs AWS Transfer for SFTP. IBM Sterling File Gateway is popular among the large enterprise segment, accounting for 77% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 25% of all views.
Buyer's Guide

Download the Managed File Transfer (MFT) Buyer's Guide including reviews and more. Updated: July 2022

What is IBM Sterling File Gateway?

Securely manage transfer files with authentication, encryption and audit trails while you retain administrative control of data using a library of templates.

Sterling File Gateway can help you increase secure and dependable file transfer with your trading partners. It consolidates disparate centers of file transfer activity and facilitates the security-rich exchange of file-based data over the Internet. It helps companies avoid the risk and operational issues that can result from using loosely controlled file-transfer servers.

IBM Sterling File Gateway Video

IBM Sterling File Gateway Pricing Advice

What users are saying about IBM Sterling File Gateway pricing:
"There are two types of customer licenses, an annual preview license, and an ELA-based license. I have found the solution is priced well. However, they need to review the pricing model because if you look at any other competitors, such as GlobalSCAPE, they do pricing based on the components and what you select. With this solution you have a monolithic application which you need to buy, there is no component level price discount."

IBM Sterling File Gateway Reviews

Filter by:
Filter Reviews
Industry
Loading...
Filter Unavailable
Company Size
Loading...
Filter Unavailable
Job Level
Loading...
Filter Unavailable
Rating
Loading...
Filter Unavailable
Considered
Loading...
Filter Unavailable
Order by:
Loading...
  • Date
  • Highest Rating
  • Lowest Rating
  • Review Length
Search:
Showingreviews based on the current filters. Reset all filters
Senior Manager - Architecture and Standards at a financial services firm with 201-500 employees
Real User
Top 10
The industry leader in secure file transfer, broadly adopted for its excellent capabilities
Pros and Cons
  • "This product has been a leader in the field of secure file exchange."
  • "The API capabilities could be expanded to make integration more versatile."

What is our primary use case?

We exchange many files with our partners. So our primary use case for this product is for our partners to securely send us files for processing.  

What is most valuable?

The most valuable feature is really the same as our main use case: secure file transfer. I would need to consult with my operation team for any other valuable features.  

What needs improvement?

I think it would be good if IBM continues to focus on the primary use of Sterling File Gateway which is file transfer. They can continue to expand those capabilities. We can already get the files securely and we can work with the partner on some of the schedule. But the solution might also cover working with different aspects of the workflow. We have quite a big spectrum of customers in our portfolio, and having more options could help us to better work with them. The workflow capabilities are some of the key features as to why I believe IBM Sterling has been picked as a solution for this type of product in the past.  

I have been exploring whether we can expand API capabilities. I am studying what they have to offer now, but I would like it if the solution could offer even more support of API usage. It would be good to be able to make API calls yourself to do more with integration. With a more open API trend, we could place more focus on this area. That would be something I would really be looking for in future releases.  

The version that we are using will be going through some changes in support from IBM. I want to start the long term roadmap to look at how that affects our usage.  

For how long have I used the solution?

I just joined the company, but I think they have been using the product for more than 10 years. I have been using it personally for more than five years.  

Buyer's Guide
Managed File Transfer (MFT)
July 2022
Find out what your peers are saying about IBM, Amazon, Axway and others in Managed File Transfer (MFT). Updated: July 2022.
622,645 professionals have used our research since 2012.

What do I think about the scalability of the solution?

IBM Sterling is quite scalable per my experience. We cover the whole sector of a broad industry and that is a lot of users. I think it is hard to say exactly how many end-users there are. But entity-wise, we are working with more than 200 companies through our instance.  

How are customer service and support?

I have had the opportunity to contact technical support and I think that the technical team is okay. We just want to be sure that the product will be good for our long term roadmap.  

What other advice do I have?

On a scale from one to ten where one is the worst and ten is the best, I would rate this solution as a ten-out-of-ten. In the past, it seems the whole industry adopted this solution because it was the leader in the field. Whether their whole architecture will be adaptable enough for the cloud is something that needs to be studied further.  

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sathyan K - PeerSpot reviewer
Founder, Director at perfTech Solutions Pvt Ltd
Real User
Top 5Leaderboard
Plenty of valuable features, reliable, and technical support helpful
Pros and Cons
  • "I have found almost all the features valuable."
  • "IBM is advising not to use the IT translate anymore but this is going to be an extra cost to the customer to use the alternative."

What is our primary use case?

We use this solution for financial management. For example, transactions between the bank and credit card and cheque printing that need to be given to the printing service industries for transfer. There are APIs that are exposed for the corporate customers for their salary posting and other transaction settlements.

What is most valuable?

I have found almost all the features valuable. 

What needs improvement?

IBM is advising not to use the IT translate anymore but this is going to be an extra cost to the customer to use the alternative. 

Additionally, the solution can improve the REST API protocols. If you look at the REST API client services available, you can do an API call to any other API exposed, but the way the API comes it is not treated right.

For how long have I used the solution?

I have been using this solution for approximately 15 years.

What do I think about the stability of the solution?

The solution is stable and reliable.

What do I think about the scalability of the solution?

The solution does not have any issue with scalability.

How are customer service and technical support?

The technical support is very responsive and as soon as you raise a ticket you are connected to someone that is able to help you at all levels, whether it is at the product level or any technical level.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

There are two types of customer licenses, an annual preview license, and an ELA-based license. I have found the solution is priced well. However, they need to review the pricing model because if you look at any other competitors, such as GlobalSCAPE, they do pricing based on the components and what you select. With this solution you have a monolithic application which you need to buy, there is no component level price discount.

Which other solutions did I evaluate?

I have evaluated GlobalSCAPE.

What other advice do I have?

I would recommend this solution to others.

I rate IBM Sterling File Gateway a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Managed File Transfer (MFT)
July 2022
Find out what your peers are saying about IBM, Amazon, Axway and others in Managed File Transfer (MFT). Updated: July 2022.
622,645 professionals have used our research since 2012.
Performance and Reliability Consultant at a computer software company with 201-500 employees
Real User
Top 10
Too many features offered; usability, performance, and reliability, are not good
Pros and Cons
  • "Very high functionality with the ability to plug in your own code."
  • "Too many features; UI is not good."

What is our primary use case?

I work as a consultant to one of our clients who use SFG.

What is most valuable?

The functionality of this solution is very high and it has many features. The one feature, which is good is that you are able to plug in your own code. For example, if you want to process files, you can write your own code to parse the file the way you like. You can interpret it, so feature wise, it is rich.

What needs improvement?

One of the issues with this solution is that it has so many features which is in itself the problem. It should be just a simple file transfer solution. It's very frustrating  because it's a very rich tool but it has so many problems. The UI is essentially not good, the interaction with the control center and report runs are not good. The usability, performance, and reliability, are absolutely no good. There is a newer version, perhaps it's better. 

For how long have I used the solution?

I've been using this solution for six months. 

What do I think about the scalability of the solution?

This solution is not at all scalable. 

How are customer service and technical support?

I know there are some pretty good people who know how to deal with the tool and fix problems. We had to engage with the support a lot of times which indirectly means that the product is not good. Again, I hear the latest version is an improved product. 

How was the initial setup?

The initial setup is fairly easy, it's not that tough.

What other advice do I have?

There are solutions like GoAnywhere or Axway where the usability and flexibility is so easy. SFG has a legacy we have to deal with. I know they have pretty big clients and are one of the prime vendors. I'm not talking about the latest version of SFG, I haven't had a chance to look at it. If what they promise is correct, it might be a big improvement. 

I would rate this product a two out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Managed File Transfer (MFT) Report and find out what your peers are saying about IBM, Amazon, Axway, and more!
Updated: July 2022
Product Categories
Managed File Transfer (MFT)
Buyer's Guide
Download our free Managed File Transfer (MFT) Report and find out what your peers are saying about IBM, Amazon, Axway, and more!