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Harmony Connect Buyer's Guide

Download the Harmony Connect Buyer's Guide including reviews and more. Updated: July 2022

What is Harmony Connect?

Check Point Harmony Connect is the only prevention-focused Secure Access Service Edge (SASE) solution, unifying core network security products to stop the most evasive cyber-attacks, improve scalability, simplify policy management and enhance the user experience through innovative, high-speed security services.

Harmony Connect Remote Access – ZTNA https://youtu.be/z95DOtkSR5c

Harmony Connect Internet Access – cloud SWG and FWaaS https://youtu.be/MZMP440U6FM

Harmony Connect Video

Harmony Connect Reviews

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Information Security Team Lead at Oregon State Treasury
User
Top 20
Does not have the ability to send/merge Harmony logs, technical support isn't helpful, and there are issues with reliability
Pros and Cons
  • "HTTPS decryption is a valuable service and not always found in cloud-based secure web gateways."
  • "Harmony lacks this ability when anything more than a vanilla access policy is used (we use layers and source user objects in our policy which make this impossible according to Check Point)."

What is our primary use case?

Our primary use case is as a Security Web Gateway for off-premises users. 

We use Check Point for application control, IPS, and web filter on-premises and wanted an in-kind solution for off-prem users. The primary requirement was for the Harmony policy to be able to be managed from the same SmartConsole instance as our on-premises gateways are managed. 

We wanted to be able to have one single policy, managed in one place, and for our users to have the same browsing experience whether off-prem or on-prem. It was also a primary requirement to be able to have the logs generated from Harmony merged into the same locations (SmartConsole and our SIEM) as our on-prem gateway logs go.

How has it helped my organization?

It has not improved our organization due to being unable to fully implement in the manner it was sold to us as being able to. 

After attempting to use the same policy for Harmony that we use for on-prem users (managed by on-prem smartConsole), and after much time going through Check Point account reps and support, we were informed it is not possible to manage Harmony Connect policy from SmartConsole if layers or source objects (such as AD users, machines) were used. 

We then were told by Check Point it would be possible to manage both policies from the same platform if we used the Management-as-a-Service Smart1Cloud smartconsole, but after further investigation, we were then later told by Check Point account executives and support that we are unable to manage Harmony policies from Smart1 Cloud, even though they are both housed in the Check Point Infinity Portal. 

It is also not even possible to send our Harmony Connect logs to the Smart1Cloud portal, again - even though they are both within the Infinity portal.

What is most valuable?

HTTPS decryption is a valuable service and not always found in cloud-based secure web gateways. With as much traffic being HTTPS as opposed to HTTP these days it is very important to be able to run that traffic through all the security modules such as IPS and Application Control

We also found the SAML integration to be useful. It is handy to be able to access the portal from anywhere in the world, though as mentioned above we are not fully implementing the product at this time due to other issues.

What needs improvement?

We want the overall ability to manage Harmony and on-prem policies from the same platform. Harmony lacks this ability when anything more than a vanilla access policy is used (we use layers and source user objects in our policy which make this impossible according to Check Point). 

Also, we need the ability to send/merge Harmony logs into the same SmartConsole as our on-prem Gateways send logs to. Have been told this is not possible by Check Point. It makes it really difficult when you have to use two different platforms/portals to see logs

Buyer's Guide
Harmony Connect
July 2022
Learn what your peers think about Harmony Connect. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
620,600 professionals have used our research since 2012.

For how long have I used the solution?

I've used the solution for about six months.

What do I think about the stability of the solution?

I have not had any issues with stability, although we have not fully used the solution in the manner intended.

What do I think about the scalability of the solution?

I have not had any issues with cloud-based resources, so I assume it would be easily scalable.

How are customer service and support?

We have had many issues with customer support on this product. 

One example: I created a support ticket for a simple issue on the product not being able to be installed on our client machines. 

It took over a month to resolve with my team having to repeatedly follow up with support in order to get a result. My team eventually had to dig into the issue at a great depth ourselves and discovered the problem - it was that Check Point developers did not properly sign multiple scripts associated with installation, which would not allow it to install in our secure environment. 

My team had to unpack the installer and dig around to examine the files and find the mistake in signing. The issue was then finally solved by Check Point developers in Tel Aviv.

How would you rate customer service and support?

Negative

Which solution did I use previously and why did I switch?

We previously used Check Point Cloud Capsule, which is a similar product. However, we were never happy with its performance and its Application Control objects were very out of date. Support was always hard to get on it from Check Point as well. It was also unable to be used alongside our VPN solution (Microsoft Always-On VPN).

How was the initial setup?

The initial portal setup was straightforward in that the portal is automatically provisioned. 

Getting users integrated through SAML was not straightforward in that the instructions from Check Point on linking it with Azure AD were not accurate. The pre-built Enterprise Application object within Azure AD that is provided for Harmony did not work either. We had to adjust several of the settings to make it work (which were not covered by any support article).

What about the implementation team?

We handled the implementation in-house.

What was our ROI?

We have seen a negative return on investment

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing seemed acceptable; we have no complaints there. 

Which other solutions did I evaluate?

We also evaluated solutions from Cisco and Palo Alto.

What other advice do I have?

Users should just make sure the solution will actually do what is expected, regardless of what the company says it can do.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Network & Information Security Expert at Malam-Team
User
Offer excellent anti-malware, URL filtering, and anti-ransomware features
Pros and Cons
  • "It's improved the security of every single OS in the organization as well as the visibility and security capabilities."
  • "More report and alert options would be useful."

What is our primary use case?

We use the EDR solution for servers and endpoints for a lot of customers. The use case is for offering protection at the OS level. 

We wanted a better solution than legacy antivirus to secure each OS in the organization. Harmony Endpoint gives us a complete security package with a lot of security features that regularly require a lot of separate security products and a lot of overhead management. 

The environments include on-premise servers - mostly Windows - as well as laptops and desktops with Windows and Mac OS. We also have some cloud services in Azure and AWS.

How has it helped my organization?

It's improved the security of every single OS in the organization as well as the visibility and security capabilities. With Harmony Endpoint, we give each computer advanced anti-malware protection and internet browsing protection (like proxy protection), and advanced phishing protection inside websites. 

It takes care of the concern about ransomware. Today, it's more important to secure each endpoint in the organization at the OS level rather than the organization network level as users are connecting from everywhere. This is why Harmony is so important to us.

What is most valuable?

The solution offers very good features including anti-malware, URL filtering, and anti-ransomware. The product offers a complete solution in one package and it's on every single OS. 

The most valuable part of this product is the complete security package in one single endpoint that includes the legacy anti-virus protection, advanced anti-malware protection, browsing protection, and even firewall capabilities at the OS level. 

In a lot of cases, when we want to give all these security features to every endpoint, we need to implement a lot of separate security products.

What needs improvement?

More report and alert options would be useful. The reports are not good enough and alerts are not usable. 

We need more user-friendly alerts and more options for the alerts. The reports are not capable of giving important information from some parts of the system - like inventory details, etc. 

Also, the logs in the product are not very usable. If you have any blocking of a legitimate app or some problem you will have a hard time finding a log about it and most of the time you will not find any information. 

The product doesn't have an automatic shutdown switch. You must uninstall it in order to shut it down.

For how long have I used the solution?

I've used the solution for about one year.

What do I think about the stability of the solution?

It's very stable. However, they need to resolve some bugs and feature requests.

What do I think about the scalability of the solution?

It's a cloud solution. We are using the cloud-managed solution which makes it very scalable.

How are customer service and support?

The solution offers the best customer service and support in the market.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I used Symantec and we wanted to move forward to an EDR solution that gives a more complete security solution for today's needs.

How was the initial setup?

The initial setup is very straightforward.

What about the implementation team?

We implemented it in-house. We learned how to do it by ourselves.

What's my experience with pricing, setup cost, and licensing?

There are only two types of licenses. If you don't need sandbox features, you can take the basic license and it includes everything.

Which other solutions did I evaluate?

We tried Sentinal ONE, CrowdStrike, Microsoft, Trend Micro, and McAfee.

What other advice do I have?

It's the perfect solution for endpoint protection and has a lot of features included.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Harmony Connect
July 2022
Learn what your peers think about Harmony Connect. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
620,600 professionals have used our research since 2012.
Karol Méndez - PeerSpot reviewer
Administrador de Office 365 y Azure at ITQS
User
Top 20
Easy to implement with good visibility and helpful audit reports
Pros and Cons
  • "The characteristics that I have liked the most are the ease of implementation and administration."
  • "Sometimes downloading PDF files can be slow."

What is our primary use case?

We are a company of around 30-50 people who have been working from home since the pandemic began. Our environment is completely cloud-based and all our computers are managed by our organization. 

We needed a solution that would help us protect users and the information that is handled in our company. This solution had to comply with characteristics such as the protection of network connections, prevention of threats such as malware and phishing, data protection, and, above all, it had to be easy to implement and manage. This is why we implemented Check Point Harmony Connect.

How has it helped my organization?

Check Point Harmony Connect helped us create a more secure environment in our organization, since our users can be safer when browsing and not being attacked by malicious actors who try to affect them with phishing or malware. On the other hand, administrators have more visibility of the sites to which users navigate and be able to control them, they can also access audit reports that allow them to make better decisions on security rules that must be applied. The protection of data in our company is the most important.

What is most valuable?

The characteristics that I have liked the most are the ease of implementation and administration. It is a cloud-based service it can be configured easily and very quickly and the administration center is very friendly for administrator users who do not know or have used the product. 

In addition, it is a cloud-based service that helps prevent cyber attacks by ensuring internet access for our users who work remotely, facilitating access control. 

Another valuable feature is that company information is kept protected by internet access control, applications to be managed, and URL filtering protection.

What needs improvement?

Sometimes downloading PDF files can be slow. It may take a while to scan the downloaded files. On some computers, the Check Point Harmony Connect agent can be a bit heavy to run in terms of CPU and Memory resources. 

Transparency to end-users could be improved. 

More compatible applications can be included. 

The support provided could be improved for when problems arise that require support from the Check Point team. Check Point is an expensive product so support should be more adequate. 

Some EDR features may still be under development and may need more time to be ready for use on a larger scale.

For how long have I used the solution?

I've used the solution for one year.

What do I think about the stability of the solution?

Stability is 90% good. File scanning and web console stability could be improved.

What do I think about the scalability of the solution?

The scalability is good.

How are customer service and support?

Support is good, however, in some cases, they could improve the response time.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have not used any other option before.

How was the initial setup?

The initial configuration was very easy to perform; the installation on the endpoints was very simple for the users.

What about the implementation team?

The initial setup was handled by an internal team with supervision or support from the provider.

What was our ROI?

There have been savings related to the number of hours of implementation and administration.

What's my experience with pricing, setup cost, and licensing?

I recommend that you evaluate using Check Point Harmony Connect, since, although its price may be a little more expensive, it is a solution that adds advanced security to the organization.

Which other solutions did I evaluate?

I only evaluated Microsoft and evaluated if Fortinet had any product that met the requirements.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Information Security Analyst at SCANSEC
User
Allow control of internet access and file downloads while offering good security
Pros and Cons
  • "Now that we use Harmony Connect, the files are inspected and we are sure that no malicious content is inside the company."
  • "The access to the portal should be faster. It shouldn't crash a lot."

What is our primary use case?

Even with our old anti-virus solution, users were able to download files and receive it through e-mail with no inspection or emulation. Also, they were able to use external pen drives or external HDs with no control of the data that was being transferred and where it was going to.

The internet navigation had no filter and even the traffic to porn websites or malicious websites was passing normally with no inspection.

If one of the machines were stolen or lost we did not have something to block access to the data inside the disk, sensitive information could have been lost.

How has it helped my organization?

Now that we use Harmony Connect, the files are inspected and we are sure that no malicious content is inside the company. Before installing Harmony Connect all the downloads were made by anyone with no check on that information.

Anyone could download something malicious and as we use shared folders with sensitive information one infected machine could go to any other server or user machine and cause a big data loss or machine infection.

Now, it very easily allows users on home office safe access. If they had any type of issue with the machine, the disk is already encrypted.

What is most valuable?

Emulation of files, control of USB connections, and full disk encryption are great features. Due to the coronavirus pandemic, we were not confident in having everybody working from home with an unsecured system where the user could, for example, copy all data from the computer to an external HD or Pendrive. if they did, we would not even know that it happened.

Now, after using the Harmony Connect Endpoint, we have full control of the actions that the user does with the company data and we can also monitor/block their access to the internet.

What needs improvement?

We have noticed that sometimes even performing just a few changes in the portal, the installation takes a long time to finish.

The access to the portal should be faster. It shouldn't crash a lot. We have a lot of crashes right now. 

We noticed that, for some days of the month, the portal would be down and not accessible depending on the time that we tested. Sometimes we performed some changes after work or at dawn to minimize the impact that it could cause to the users. However, sometimes the portal is not online as we expect it to be or we need to reload the page a few times before it works.

I would give it a score of eight out of ten due to the portal being slow.

For how long have I used the solution?

I've been using the product for about six months.

What do I think about the stability of the solution?

The stability is not that good; sometimes the portal fails.

What do I think about the scalability of the solution?

In terms of scalability, it's easy to increase the users/licenses in the environment.

How are customer service and support?

Check Point support takes a long time to resolve issues.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We previously used the Kaspersky antivirus.

How was the initial setup?

The initial setup was not straightforward. 

What about the implementation team?

We had a vendor assist with the implementation and we had a very good experience.

What was our ROI?

We have seen an ROI.

What's my experience with pricing, setup cost, and licensing?

Usually, other products are cheaper than Check Point.

Which other solutions did I evaluate?

We evaluated all other antivirus/endpoint sollutions.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Senior Security Architect at Enagas SA
User
Great anti-phishing, anti-bot, and URL filtering features
Pros and Cons
  • "The solution has many valuable aspects, including anti-Phishing, which blocks phishing attacks in all applications (email, messaging, and social networks)."
  • "The product needs to work on the integration of alerts with different SIEM or security solutions."

What is our primary use case?

The development of mobile devices and wireless technologies in recent years has revolutionized the way people work and communicate. The growing use of these technologies makes mobile devices one of the main targets of cyber threats. 

The proliferation of mobile devices in recent years, together with the increase in their capabilities, features, and possibilities of use, makes it necessary to evaluate in-depth the security offered by this type of device. On top of that, the mechanisms for protecting the information they manage, within the Information and communications technology environments are key.

How has it helped my organization?

Harmony Mobile has enabled us to provide the necessary information for the evaluation and analysis of the risks, threats, and security vulnerabilities to which mobile devices are currently exposed, as well as the technology used to address these risks.

In addition, the document presents a list of general security recommendations aimed at protecting mobile devices, their communications and the information and data they manage and store.

We are using malicious application detection to identify known and unknown threats through threat emulation, advanced static code analysis, application reputation, and machine learning. The solution captures apps as they are downloaded to devices and runs them in a cloud-based virtual environment to analyze how safe they are.

What is most valuable?

The solution has many valuable aspects, including:

Anti-Phishing, which blocks phishing attacks in all applications (email, messaging, and social networks).

Safe Browsing, which blocks access to malicious sites in all browsers based on dynamic security intelligence provided by Check Point ThreatCloudTM, the world's largest threat database.

Conditional Access, which blocks infected devices from accessing corporate applications and data, regardless of UEM solutions.

Anti-Bot, which detects bot-infected devices and automatically blocks their communication with command and control (C&C) servers.

URL filtering, which prevents access to websites deemed inappropriate by an organization's corporate policies. It allows companies to blacklist and whitelist websites at a granular level of detail, and to enforce policies on mobile devices across all browser applications as well as non-browser-specific applications.

Wi-Fi network security, which detects malicious network behavior and man-in-the-middle attacks and automatically disables connections to malicious networks.

What needs improvement?

The product needs to work on the integration of alerts with different SIEM or security solutions. Harmony provides visibility of device security, yet, precisely due to the growth of attacks and threats on these technologies, it is important to integrate the information it generates with the rest of the intelligence handled by cybersecurity areas.

In the same vein, it would be important to have detailed information on the type of threats and new intelligence that the platform is providing, so that it is easy to alert users when it provides value.

For how long have I used the solution?

I've used the solution for one year.

How are customer service and support?

The solution offers excellent support service.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did not use a different solution. Instead, we were just using an MDM solution but although we can make configurations oriented to protect the devices, it is far from being a complete solution like Harmony. 

How was the initial setup?

The initial setup is easy.

What about the implementation team?

We handled the implementation in-house.

What's my experience with pricing, setup cost, and licensing?

I'd advise a potential new user to talk with their account manager.

Which other solutions did I evaluate?

We also evaluated McAfee and Cortex, but Harmony fixes better with my company requisites in order to run in background for end user.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Harold Suárez, MGP, PMP® - PeerSpot reviewer
Project Management and Deployment Team Leader at Sefisa
MSP
Top 5
User-friendly, easy to implement, and offers excellent integration capabilities
Pros and Cons
  • "I find it very easy to implement and deploy in the organization."
  • "Zero Trust Network Access can be a security breach if not used correctly."

What is our primary use case?

We needed to connect the branches with the users, and, in turn, we needed to connect the users with the applications of the organization. However, we needed to secure this connection since the users were at home. The branches had Citrix SD-WAN and therefore we needed a solution that would integrate with the current solution that connected the branches to the central site.

The client's requirements were that the solution could:

  • Be designed to prevent the most evasive cyberattacks
  • Have Zero-Trust network access to enterprise applications
  • Secure Internet access for remote users
  • Protect branch office (SD-WAN) connections to the Internet and the cloud

How has it helped my organization?

I have worked with Check Point Harmony Connect, which is a Secure Access Service Edge (SASE) solution, which unifies multiple cloud-delivered network security products to prevent sophisticated cyberattacks and simplify policy management.

I find it very easy to implement and deploy in the organization. One point to note is that it is a very user-centric solution.

The integration that this solution has with the different routers or perimeter equipment is exceptional. We were able to implement the solution on the same hardware as the SD-WAN equipment in each branch and central site.

What is most valuable?

One point to keep in mind is that it is a user-centric solution. 

Additionally, the solution has an integration with Citrix SD-WAN that allows a remote implementation in each of the branches. 

Mainly, Zero Trust Network Access is one of the most important features of this Check Point Harmony Connect solution. It's of the Secure Access Service Edge (SASE) type since it gives us secure access to the organization as if we were physically in the organization. 

I find it very easy to implement and deploy in the organization.

What needs improvement?

A ZTNA architecture is designed to reduce cybersecurity risk by eliminating implicit trust within an organization's IT infrastructure.

Zero Trust Network Access can be a security breach if not used correctly. I have implemented it and it turns out that access to the organization's applications must be complemented with user awareness.

It is important to note that the Zero Trust Network Access feature is an important feature for the solution, however, at the same time, the organization's applications can be accessed if user access is available. A double authentication factor could solve this gap.

For how long have I used the solution?

I've been using the solution for almost two years.

What do I think about the stability of the solution?

Check Point Harmony Connect is quite stable in the implementation I did together with Citrix SD-WAN.

Citrix SD-WAN appliances are SDN/NFV-ready platforms designed to host virtualized network functions (VNFs).

Hosting a Check Point virtual machine (VM) on Citrix SD-WAN branch appliances provides customers with granular control of their security and data.

Together, the integrated SD-WAN and advanced Threat Prevention platform provide secure and optimized WAN connectivity over Internet links and WAN connections. By dramatically simplifying deployments and reducing costs, Check Point and Citrix SD-WAN provide enterprises with an affordable and secure remote branch office security solution.

What do I think about the scalability of the solution?

I find it very easy to implement and deploy in the organization.

Which solution did I use previously and why did I switch?

I did not previously use a different solution.

What's my experience with pricing, setup cost, and licensing?

This is a SaaS. For this reason, the cost, pricing, and licensing depend according to your necessity.

Which other solutions did I evaluate?

I also looked into Forcepoint SASE.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Associate IT Engineer at Qualco
User
Great anti-malware scans with excellent disk encryption but it's difficult to install the Check Point client
Pros and Cons
  • "Using the preboot VPN option, we can reset a user who is working remotely that has forgotten their Windows login credentials."
  • "There is an issue when installing the Check Point client."

What is our primary use case?

We are using Check Point Endpoint Security as an application for all corporate users. 

The main features are antivirus (antimalware, antiphishing), disk preboot encryption, and VPN connection. We also use SSL VPN (a VPN connection using a browser) for our external partners. 

We have about 250 active machines (both desktops and laptops), running Windows 10 Pro 64bit, an i5 or i7 processor with 8GB RAM or more, and SSD drives (all Dell hardware). The Check Point client we use is version E86.10.0036. 

We also have Check Point firewalls.

How has it helped my organization?

The disk encryption made our computers more secure for data leaks in the case of a stolen machine. 

The Check Point VPN connection is way more stable than our previous software. Previously, when connecting/disconnecting from a VPN while we were on a call, the network would temporarily drop and then reconnect again. Using Check Point's VPN, this does not happen anymore. 

Also, using the preboot VPN option, we can reset a user who is working remotely that has forgotten their Windows login credentials. 

Anti-malware scans are also very helpful.

What is most valuable?

The preboot VPN connection, in the case where users are locked remotely. is very useful 

The disk encryption feature is important. The Check Point VPN connection process is quite simple when using the Microsoft MFA method. 

Previously, when connecting/disconnecting from a VPN while we were on a call, the network would temporarily drop and then reconnect again. Using Check Point VPN, this does not happen anymore. 

Also, using the preboot VPN option, we can reset a user who is working remotely that has forgotten their Windows login credentials. 

The anti-malware scan is very helpful. 

The SSL VPN is great where we can use a browser for external partners.

What needs improvement?

There is an issue when installing the Check Point client. If the machine has RAID on mode for storage rather than AHCI, the disk encryption never begins and stays in the "setup protection" warning message. Changing mode from RAID to AHCI means a Windows format is required, which takes more time. On top of that, in the preboot screen, sometimes caps lock is on, and yet when someone types it's not in capitals. When that happens, many users get locked. 

In addition to this, number lock should be automatically on as users think it is, and when they type they get locked again.

What do I think about the stability of the solution?

The solution is quite stable. There are minor bugs.

What do I think about the scalability of the solution?

The solution is pretty flexible.

Which solution did I use previously and why did I switch?

We did use a different solution. It was not our decision to switch (as it's managed by a group IT).

How was the initial setup?

I was not included in initial setup. The client setup on machines is easy.

What was our ROI?

We do not have any ROI details. 

What's my experience with pricing, setup cost, and licensing?

Data is not available in terms of pricing. 

Which other solutions did I evaluate?

Evaluations were not included in the process.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Adriamcam - PeerSpot reviewer
Cloud Engineer at ITQS
Reseller
Top 5Leaderboard
User-friendly, easy to install, and helps with monitoring
Pros and Cons
  • "One of the most valuable features found using Harmony is being able to monitor in a simple and orderly way."
  • "The support is not very good."

What is our primary use case?

It was implemented at work to be able to monitor collaborators and know what pages they are using and thus be able to take the necessary actions to block pages that are not authorized in the company and also know in which pages collaborators spend more time and be able to measure their work performance and thus be more effective in our company.

Once all the security breaches of our collaborators have been detected, we can determine which options to mitigate in the company and improve security.

How has it helped my organization?

Harmony has improved the organization in being able to better monitor the use of internet bandwidth, accesses, pages, restrict pages, and allow sites, however, it has also been found that it makes machines a bit inefficient. By this, I mean that portable machines stick and become slow or cause lockouts with teams. It has also been possible to determine that, for use on a Mac PC it is not very complicated to do the installation. You must have very robust equipment.

What is most valuable?

One of the most valuable features found using Harmony is being able to monitor in a simple and orderly way. The panel configuration and agent installation on each of the machines is very practical and quickly distributed.

Another valuable characteristic is the configuration of reporting and information of each of the users. This report is quite complete and it is possible to determine what actions to take in the organization and be able to present a report to high command.

What needs improvement?

One of the areas that should be improved is the ability to make the software less heavy for laptops that handle a relatively normal performance since, if it is used with a computer with high performance, Harmony behaves well and does not cause slowness.

This made us uninstall the product on several collaborator machines as the performance of the PC dropped a lot. Some programs, like Teams, do not work and this causes us issues where we cannot monitor those machines.

For how long have I used the solution?

I have used the product for a year.

What do I think about the stability of the solution?

The stability is very good, however, it harms a little of the performance of the PC.

How are customer service and support?

The support is not very good.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We did not previously use a different solution.

How was the initial setup?

It was a simple installation.

What about the implementation team?

We implemented the solution with the assistance of an intern.

What's my experience with pricing, setup cost, and licensing?

The cost is very accessible and the installation is very easy to implement.

Which other solutions did I evaluate?

We did not evaluate other options.

What other advice do I have?

It is very user-friendly. The panel is easy to use.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: July 2022
Buyer's Guide
Download our free Harmony Connect Report and get advice and tips from experienced pros sharing their opinions.