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Globalscape Managed File Transfer OverviewUNIXBusinessApplication

Globalscape Managed File Transfer is #9 ranked solution in top Managed File Transfer (MFT) tools. PeerSpot users give Globalscape Managed File Transfer an average rating of 8 out of 10. Globalscape Managed File Transfer is most commonly compared to IBM Sterling File Gateway: Globalscape Managed File Transfer vs IBM Sterling File Gateway. The top industry researching this solution are professionals from a computer software company, accounting for 46% of all views.
What is Globalscape Managed File Transfer?

Globalscape is consistently recognized for providing top-notch solutions for securing and automating file transfers for Windows-centric organizations. 

Globalscape Managed File Transfer Buyer's Guide

Download the Globalscape Managed File Transfer Buyer's Guide including reviews and more. Updated: January 2022

Globalscape Managed File Transfer Pricing Advice

What users are saying about Globalscape Managed File Transfer pricing:
  • "Globalscape is not cheap, but you get what you pay for. The cost is worth the value of the product. What you're getting is a good, stable solution that does a lot."
  • "It is a very good product in terms of purchase. It didn't cost that much, even with the way we had scaled and architecturally put things in place. It is definitely comparable to other products."
  • "We are paying around 30K per year."
  • "It is much more competitively priced. Axway is probably three or four times more expensive than Globalscape. I like the server-based license. It's easier to manage than a seat license, which our previous product Axway had. Axway's license model is to charge by the account while Globalscape's model is by the server. It is much simpler and much easier when audit time comes."
  • "Maintenance and services for Globalscape EFT have an annual price tag, and it is not cheap."
  • "A large factor in our decision to go with Globalscape was the price."
  • Globalscape Managed File Transfer Reviews

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    Systems Administrator at a local government with 1,001-5,000 employees
    Real User
    Top 20
    Saves us a huge amount of time and programming work, compared to a plain FTP solution
    Pros and Cons
    • "The Advanced Workflow Engine it comes with is brilliant because it allows us to create scripts and perform behind-the-scenes jobs that would otherwise require a third-party solution... You would have to create a special code on the outside to get all that other stuff done in the background. With Globalscape, we can get all of that done in one package."
    • "There are two ways to install Globalscape: as a standalone server or as a high-availability server, either Active-Active or Active-Standby. We are currently using standalone servers. That means if we want to upgrade the software, I shut down one of the two back-end servers, upgrade the software, make sure everything is correct, and then turn traffic back on to that one. I then proceed to upgrade the second server. With their high-availability solution, that is not a possibility. Both servers have to be shut down to perform the upgrade. We're a 24/7 shop. We don't have a window where we can have downtime."

    What is our primary use case?

    I work for a local government, which is a pretty big organization as there are a lot of cities within the county. We do the file transfers for the county. It started off with SFTP only and then we managed to integrate our internal file transfers and everything else. From there, it has grown a lot more. We had one site originally, and now we're up to seven FTP sites.

    We mostly use the software to interact with the outside world. Anything that comes in or goes out of our organization goes through our servers. Internally, because we have a lot of different systems, including mainframe, AIX, et cetera, and some systems don't speak to each other. For example, the mainframe doesn't have SFTP capabilities to communicate with AIX. We are the system in the middle that is involved in those transactions. For example, the mainframe will push out a file to us and then we will use or create a Globalscape script to push out that file to whichever server or file share it needs to go to.

    How has it helped my organization?

    The solution helps us a lot. If we didn't have it, and instead had a plain FTP solution, that would require a lot of other people to do extra tasks, including programming, to get files from point A to point B in a certain way. It results in huge time savings for our organization because a lot of the work is done by Globalscape, making it seamless to everybody else. If we didn't have the software, it would definitely require a lot of programmers to do a lot of work to create programs to get things done. Having a programmer write a program takes a long time. With Globalscape, all of that is managed in the background.

    It also automates the submission of regulatory documentation. We have dozens of jobs that send out information on a weekly and monthly basis. It definitely makes it easy to send that data out to the people who require it at a specific time. It's really a set-it-and-forget-it, which is great. You set up a timed event or an ad hoc event that depends on when a file is uploaded. We set up a schedule and that was it. We don't have to tinker with it unless there's a change in a remote server or a server path.

    It has reduced our workload. Unfortunately, during the pandemic, the quantity of data transfers has increased enormously mostly because we had to shift from in-office, paper delivery to an almost 100 percent online presence. Initially, there was a lot of work creating accounts and setting up a lot of new processes, but thankfully the software allowed us to do that. And it has been robust enough to handle the amount of data that we have needed to transfer on a daily basis. It does save us a lot of time.

    What is most valuable?

    Globalscape has a lot of good features. It's pretty easy to manage, once you understand the product and how it works.

    The ability to map users to a virtual folder is excellent because server storage space is expensive compared to NAS or other types of storage solutions. Being able to map a user's home folder to a network location that is not in the home folder is a major advantage. There is a lot of data that we are not able to store on our servers because our servers are only transitory. The files do get deleted, as part of our rules, because otherwise we would run out of space.

    The other thing is that the Advanced Workflow Engine it comes with is brilliant because it allows us to create scripts and perform behind-the-scenes jobs that would otherwise require a third-party solution. For example, somebody wanted a list of the emails of users who work for our organization. Using that tool, we were able to grab the information from Active Directory, process it, create a ZIP file, and then push it out to the person who needed it. That type of function generally does not exist in a plain FTP solution. You would have to create a special code on the outside to get all that other stuff done in the background. With Globalscape, we can get all of that done in one package.

    In addition, the reporting is excellent. They keep on augmenting the software with more features for security and compliance when it comes to integration with third-party products, of course, but it also has the ability to scan files for viruses as they come in and go out, which is a great feature.

    Globalscape also secures sensitive data inside our network so that only verified users have access. Whenever somebody asks for an account, we always find out what the data is for. Based on that, it's either stored locally on our servers or in a secure network location that is behind firewalls. Unless you have access, there's no way you can get access to those files. Because we are a local government, we also have to deal with police files and Corrections Department data. And of course, a lot of employee data goes through our servers, including Social Security numbers. That's very sensitive information and we make sure that data is delivered securely or kept in a secure location. Having the data secured inside our network is definitely important to us. That is why we host it internally. Although we're migrating stuff to the cloud, having this set up locally allows us to maintain security compliance.

    Our security office is satisfied with the work that we do and the capabilities that we have for ensuring that all the data that gets transferred to us is clean. We cannot afford to have a virus come in and hit us randomly over the network.

    Another nice feature is the centralized platform for the management of file transfer operations. It's very simple to use and everything is in one place. As long as you know what you're doing, it's pretty straightforward. Creating user accounts, virtual folders, and jobs are all very straightforward.

    What needs improvement?

    There is only one thing that they need to figure out, as of my last conversation with their engineers. There are two ways to install Globalscape: as a standalone server or as a high-availability server, either Active-Active or Active-Standby. We are currently using standalone servers. That means if we want to upgrade the software, I shut down one of the two back-end servers, upgrade the software, make sure everything is correct, and then turn traffic back on to that one. I then proceed to upgrade the second server. With their high-availability solution, that is not a possibility. Both servers have to be shut down to perform the upgrade. We're a 24/7 shop. We don't have a window where we can have downtime. If we have to shut down both servers, that shuts down FTP, period, and we're down. We cannot be down, at all.

    Our solution is to have two primary active nodes and two nodes in standby. Our upgrade path is going to be going from two standalone to two high-availability servers, with two additional servers on the back end just sitting there doing nothing, so when the time comes that we have to upgrade, we will be able to shut down the main high-availability cluster, perform the upgrade, and then switch back. That's a pain. And that's the only thing that could be improved, because once we set up the high-availability version, it's going to be a little more tedious to do a software upgrade.

    As time goes on, it's very important to keep the software as up-to-date as possible because there are enhancements for security protocols that they've included. The lack of ability to upgrade would be a showstopper for us if we were running in the minimal high-availability mode.

    Having high availability is also important because it's cheaper for licenses and it's easier to manage those servers, versus two standalone servers. But that makes our upgrade path the only downside.

    For how long have I used the solution?

    As an organization, we've been using Globalscape Managed File Transfer for longer than I've been managing it, and I've been managing it for over five years. 

    What do I think about the stability of the solution?

    It's very stable. We rarely have any issues with the software. We've had minor bumps only when performing upgrades. And those weren't the fault of Globalscape. They were the result of poor programming on our end. 

    It's pretty self-sufficient and there isn't much we need to do to it, and that saves us a lot of time. We don't have to go in there every day and make sure everything is running or run reports to see if there are any jobs that have failed. That rarely happens.

    What do I think about the scalability of the solution?

    We could scale it a lot more than we have. It is easy to add more servers. If our load were to increase, it would be pretty simple to add an additional server to the environment and have it handle the additional traffic. Scaling it is probably one of the easiest things to do. You just spin up another server, install the software, and have everything synchronized and you're up and running.

    We have just about all of the modules that Globalscape offers and have used all of their features to their full potential.

    We don't have any bottlenecks currently. If that did become an issue, we could easily add an additional server and be done.

    How are customer service and support?

    Their technical support has been great. I've contacted them during business hours as well as after business hours when we have had a problem after-hours. They have been able to resolve the problems very quickly, for the most part.

    Sometimes, there are problems that level-one support is not able to resolve and they will move it up quickly to the next level, without us having to wait for a long time. I can't complain about the support that they've provided to us.

    There is a learning curve when it comes to using Globalscape Managed File Transfer, but when we have run into issues, their support team has been great in getting us the answers that we need. When we get a strange request that we are not sure how to do, they're able to fill in the gaps. They have all that knowledge and have worked with other companies that have had those issues before.

    We had people logging in using a domain/username, but Globalscape doesn't require that. We had an issue with that and I contacted their support. They looked at the issue and they were able to provide a fix for it immediately.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    I wasn't here for the initial setup of the solution, but I was here when we went from one server on one box to having two load-balanced servers. I did all that migration, moving that SFTP server to the new environment and collapsing our internal FTP.

    Moving the first server, the SFTP, was easy, because it was a matter of moving one backup configuration and restoring it on a new box. We did hire them for consulting on the setup to make sure that we were able to do high-availability. 

    Collapsing our internal FTP was interesting because that was running on Microsoft FTP. It was a "landfill." People dropped files and forgot that they were there and cleaning up that mess was a little bit of work, but that was just because of the way it was set up. I was able to manage the migration of all of that stuff over to the Globalscape infrastructure. Cleaning the data and making sure we kept the accounts we needed to keep was a task we had to do. Once we had it all set up, we were able to set up the site for our internal FTP, which is now both internal and external, and move everything over to the new server. It took a little while to clean up, but on the Globalscape side it was pretty straightforward.

    As far as maintaining the solution goes, we currently have two people involved.

    What's my experience with pricing, setup cost, and licensing?

    Globalscape is not cheap, but you get what you pay for. The cost is worth the value of the product. What you're getting is a good, stable solution that does a lot. We don't run the basic version, we run the full enterprise version of the software that has all the bells and whistles. It has all the features that we need and the pricing is fair, given what offers. I think it's a pretty good deal.

    We could go with something cheaper, but then we might not get all the updates that we need or all the additional stuff that they're constantly innovating into the product. That's a lot of value added. The analogy would be if Windows stayed with Windows NT, for instance. That would not be good. Windows keeps on moving, progressing, and making things better, and so does Globalscape. Globalscape looks at what customers need and, based on that, they keep on adding features and functions that are useful and that make our jobs a lot easier and provide a lot more automation.

    Which other solutions did I evaluate?

    I believe our organization did evaluate other options. I think they chose Globalscape because of the automated features it has available. A lot of the other solutions are just plain FTP servers. Back then, they didn't do a lot of automation. A lot of them are now trying to add those features because they see them as necessary for a lot of businesses. Back then, Globalscape was one of the very few companies that had that type of integration.

    On my own, I've demoed a few of them and they're not as straightforward as Globalscape. Of course, I'm used to Globalscape, but they don't have a lot of the bells and whistles that Globalscape has.

    What other advice do I have?

    It's not that important that it's designed for Windows because we work with different systems. But it is nice that it is designed for Windows because it's easier to manage than using the command line or relying on different versions of Linux. Windows is a more standardized platform and we know it will operate in a certain fashion. With other OSs, it would be a lot more expensive or a lot more challenging. With Linux, there are so many variants out there that it's impossible to say they're all standard. It might work perfectly on one but not work on another one. Having Globalscape on Windows is great because it's used everywhere and easily manageable. It's a good pairing.

    If it weren't for Globalscape's automations, it would be a lot more difficult to use. It has been a blessing to have those features available to us to make our jobs a lot easier.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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    Joe Polimeni
    IT Infrastructure at Aqua America
    Real User
    Top 20
    Makes it simple to build scripts, has the ability to scale, and doesn't cost that much
    Pros and Cons
    • "The Event Rules functionality is a key feature. It is very simple to understand and work with. If you have a support team that doesn't know anything about coding, they can really relate to the way event rules are designed. So, I try to make them as simplistic as possible when we create file transmissions. When I first started working in Globalscape, a lot of the file transmissions were handled through Advanced Workflow, which is a similar product. We had a lot of scripts in Advanced Workflow. I moved them to Event Viewer in Globalscape because of the simplicity of building scripts and understanding how they work. It literally takes 5 to 10 minutes to set one up, but if you're in an advanced workflow, it could take an hour to two hours to understand via code what it is actually doing. It has definitely been a plus."
    • "The folder monitoring services need improvement. Currently, with the folder monitoring services in Globalscape, if any changes are made to our firewalls, network, or something else that affects the directory services where the files are located, for some reason, the folder monitoring services get cut out, and the files are left there. They remain in the folder without being sent. I have over 50 file transmission processes that I would have to go to manually re-drop a file into the folder so that it processes the file transmission. There are times where even though I re-drop a file, it still doesn't work. In that case, I have to resynchronize the folder monitoring process, and it is a very big headache on my side that I have to deal with. It is not only related to Globalscape or their development team. It is on our side too. I just sent a support case where we found out yesterday that we had a file transmission that hasn't run in a whole year, and it was an important one. No one on the business side or the IT support side, as well as the vendor, had indicated that the file wasn't received or the data hadn't been updated. I found out that it was the folder monitoring service that was the problem when I initially had the problem last October, and this was the file that I just missed. So, I re-dropped the file in yesterday, and the monitor worked. It runs every week, so we sent a file to that folder, and it processed that out."

    What is our primary use case?

    We use the EFT application for file transmission, and we also use Workspaces, which is within the same EFT environment. We use an unlimited license. On my side, I'm just administering it. 

    We did a lot of architectural design work over the last couple of years in making it more secure. We have two DMZ servers for Globalscape that are passing the data or doing the file transmissions in a secure manner. We also have two EFT nodes for replication so that in case the primary node goes down, we have a secondary node that would pick it up.

    How has it helped my organization?

    We use Workspaces quite often, and we have got rave reviews for that. We have outside consultants. We have legal teams from the outside, and they need to send files securely. Workspaces has been an awesome tool for that.

    It secures sensitive data inside our internal network so that only verified users have access. This is very important for us.

    It allows us to use automated scripts. It is very important because as IT staff, we do function automation and data integration. It takes the burden away from business and IT support from having to manually do that. So, everything is pretty streamlined, but I don't know exactly how much time it saves. It depends on the user intervention required to do something. We manage 45 to 50 files a day, and for somebody to manually move these files, maybe by using Ipswitch or something like that, it could take about five minutes. It probably saves about four to five hours a day.

    It connects to popular ICAP servers to perform antivirus and data loss prevention functions. We use Carbon Black for our servers, and it has been good for our security posture. Its connection to the servers helps in inspecting content for sensitive information. This is very important for us.

    What is most valuable?

    The Event Rules functionality is a key feature. It is very simple to understand and work with. If you have a support team that doesn't know anything about coding, they can really relate to the way event rules are designed. So, I try to make them as simplistic as possible when we create file transmissions. When I first started working in Globalscape, a lot of the file transmissions were handled through Advanced Workflow, which is a similar product. We had a lot of scripts in Advanced Workflow. I moved them to Event Viewer in Globalscape because of the simplicity of building scripts and understanding how they work. It literally takes 5 to 10 minutes to set one up, but if you're in an advanced workflow, it could take an hour to two hours to understand via code what it is actually doing. It has definitely been a plus.

    I do like keyring for PGP and SSH. I've used other products where I had to have that outside of the application. It is a lot more centralized by having keyring within the application. If necessary, it is easy to export those keys out.

    Its centralized platform for the management of file transfer operations is very good and important. The graphical user interface of the application is very good.

    What needs improvement?

    The folder monitoring services need improvement. Currently, with the folder monitoring services in Globalscape, if any changes are made to our firewalls, network, or something else that affects the directory services where the files are located, for some reason, the folder monitoring services get cut out, and the files are left there. They remain in the folder without being sent. I have over 50 file transmission processes that I would have to go to manually re-drop a file into the folder so that it processes the file transmission. There are times where even though I re-drop a file, it still doesn't work. In that case, I have to resynchronize the folder monitoring process, and it is a very big headache on my side that I have to deal with. It is not only related to Globalscape or their development team. It is on our side too. I just sent a support case where we found out yesterday that we had a file transmission that hasn't run in a whole year, and it was an important one. No one on the business side or the IT support side, as well as the vendor, had indicated that the file wasn't received or the data hadn't been updated. I found out that it was the folder monitoring service that was the problem when I initially had the problem last October, and this was the file that I just missed. So, I re-dropped the file in yesterday, and the monitor worked. It runs every week, so we sent a file to that folder, and it processed that out. 

    There are a couple of things I'd like to do in the future. One would be that instead of getting emails sent to IT support when a file is successful, it should somehow trigger something if the folder monitoring service isn't working. There should be a way that we can get notified or I can get notified when a particular file hasn't been processed in a while. If a file is sitting there for more than 24 hours, they should have something to send me an indication that there is something wrong. The folder monitoring service should also be able to re-sync if there is an issue with our directory services. There was some kind of network change that caused the monitoring algorithms to not work for some reason.

    I like the ability to connect to vendors and do some testing, but at times, I have to use FileZilla or WinSCP to actually make sure that the files got there. I know they have another product called CuteFTP, but it needs to be integrated into the EFT application. If I send a test file out there and I want to know that it actually got there, I can look at the logs for sure, but if I want to physically see that the file actually got sent there, it would be neat to just click on something that takes me right to the file. I know they are trying to make some money, and they have another product to do that, but it would be neat if it was in the application.

    The reporting in Globalscape is just okay. It isn't great. Sometimes, I'd like to see more graphical reports. If I do a query on a particular file transmission over a course of six months, I basically get logs or records of data. If the data is put into a graphical or visual presentation to show what it looks like and how many times it ran, it would be nice.

    I'm looking at getting a dashboard application that sits on top of Globalscape so that we can visually see all transmissions in a centralized way. An admin person can go in once a day and see this graphical dashboard that just shows which files have been successfully transferred and which ones failed. Right now, we're just sending email notifications out to the support team, and they're barraged with hundreds of emails all the time. They may not see that there was an issue with one of the files. Only when they tell me, I go in and look over the report or the logs to find out the problem. I am not sure if HelpSystems has a product like this, but if such a product was integrated within EFT, it would be awesome. 

    For how long have I used the solution?

    Aqua has been using this application for about seven or eight years. So, there has been a good footprint here for using the application. I've been here only for two years, but because of all the stuff that was going on with COVID, I feel like it has been less than that. I'm still learning Globalscape to a point, but I have a good knowledge base on what the product is. I have many years of experience in IT applications.

    What do I think about the stability of the solution?

    The stability of the application is very good. We've had a couple of instances where we had a little bit of slowness, but the only big issue that I have at times is with the folder monitoring services. It could be because of our network team, but Globalscape should have a fail-safe or a notification. For example, the folder monitoring application should sense that a file is sitting in the folder for more than 10 minutes, and then an email should be sent out to inform that the file hasn't been released, and there could possibly be a folder monitoring problem. If I have to deal with 50 file transmissions along with all the meetings that I have to attend every day, having the transmission go one by one and making those changes to just get it to work is a pain.

    What do I think about the scalability of the solution?

    We can definitely scale it. One of the things that I like about Globalscape is that it has the ability to scale. If we need to add on architecturally, we have the ability.

    It is utilized every day 24/7, and I use it pretty much every day. Initially, when we were having a problem with the folder monitoring services, I thought that we probably were extending the folder monitoring services too much or maybe we had too many file transmissions. They did say that we were getting to a point, and they had me do a registry edit in the operating system. Since I did that, I haven't really experienced many problems with adding more file transmissions for the folder monitoring services. There are probably other companies that use it way more than I do. I'm talking about only 50 file transmissions a day. I've heard them say that they've had companies that have 300 to 1,000 file transmissions going on in a day, and their environment is a little more complex than ours.

    For its maintenance, right now, it is just me. I don't know what's going to happen in the future, but I manage the application pretty much on my own. If anybody has any problems with their shares or registering them, I am helping them. We have a security rule that says that if you haven't logged in, your account will be disabled after 60 days. Sometimes, I get emails saying, "Can you re-enable my account?" That's the kind of work that I've been doing on Workspaces. They are just administrative types of tasks. On the EFT side, on file transmissions, I'm setting file transmissions up through Event Rules. We don't use Advanced Workflow that often, but we do have a couple of Advanced Workflow rules.

    How are customer service and support?

    At times, I feel it is great, and at other times, I feel that it is not so great. I would rate them a seven out of 10. 

    When I first started, their call center would have somebody who was knowledgeable and would answer my question within a matter of minutes, but because they moved to HelpSystems, they structurally changed some of the things around. Now, when I call HelpSystems, I'm in a queue, and they'll say, "All right, we got your info." I can submit a case online, but nobody is going to help me until somebody calls me back or emails me. I'm not really happy with that. I don't think it was relayed or communicated to me that this would happen, and because of that, they may go back and revert to what they had, but that's what I experienced over the last year and a half.

    Which solution did I use previously and why did I switch?

    I've used other products in the past. When I got on board at Aqua, they'd been using Globalscape for a long period of time. They definitely decommissioned everything that they had prior to implementing Globalscape.

    We also have Automate, which is now bought by HelpSystems. We got Automate from the merger of Peoples Gas. Aqua and Peoples Gas merged into one company called Essential Utilities. I support not only Globalscape but also Automate. I just started to learn Automate, and it is pretty much Advanced Workflow. When comparing these two solutions, I like Globalscape over Automate, but I know Automate has similar features as Globalscape. As I understand, Automate has a dashboard integrated in there. I haven't had a chance to look at it yet, and we still haven't made a decision about whether or not we're going to fully transition to Automate or Globalscape. That decision is probably going to be made in the next one to two years.

    What was our ROI?

    I would think its ROI is good.

    What's my experience with pricing, setup cost, and licensing?

    It is a very good product in terms of purchase. It didn't cost that much, even with the way we had scaled and architecturally put things in place. It is definitely comparable to other products.

    What other advice do I have?

    Looking at the product and being trained on it, I find Globalscape to be a great file transmission application. I have been here only for two years, and we've upgraded the application only one time. A lot of the security has been improved, but the general functionality is pretty much the same.

    In our company, we have different types of operating systems. We have Linux, and we have Windows. We don't seem to have Macs here. The majority of our application servers are on Windows, so it is very important for us that Globalscape is designed specifically for Windows, but we do have some application servers that are on Linux.

    It provides advanced controls, alerting, and reporting for security and compliance to a certain extent. Reporting is more in terms of when files are getting sent back and forth, and it could be better. In Event Rules in Globalscape, you can set conditional statements for encryptions not working and other things for security and compliance.

    It hasn't enabled us to reassign resources who were writing custom file transfer scripts or compiling file transfer audit reports to other tasks because that's not applicable to what we do. We don't have anybody creating custom scripts outside of what we do in Globalscape.

    I would rate it an eight out of 10.

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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    Learn what your peers think about Globalscape Managed File Transfer. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
    564,599 professionals have used our research since 2012.
    Venugopal Janga
    Solutions & Data Architect at AstraZeneca
    Real User
    Top 20
    Provides end-to-end information, allows us to create configuration rules without scripting knowledge, and saves a lot of time
    Pros and Cons
    • "Its ease of use is most valuable. Especially for the configuration of the rules, we don't need to have any scripting knowledge. Previously, we used to have a lot of custom scripts to transfer these files. Now, it's all managed in one place, and it's like a self-service. It's saving a lot of time for us."
    • "We need some capability for faster transfers and large file transfers. If we want to transfer a terabyte file, it is not capable of doing that right now. They say it is possible, but we are not able to do so with our environment."

    What is our primary use case?

    We have several use cases. We use it for exchanging files. We use it as a file or SFTP type of storage for B2B type of exchange with customers. 

    We also use a lot of rules to transfer files from internal to external systems or from external to internal systems and archive the files. We use a lot of event rules. Our usage is heavy, and we have around 3,000 to 4,000 rules. We sometimes use it for PGP encryption. We also use it when zipping and unzipping files. These are all part of the rules.

    In terms of deployment, it is on-prem. We have multi-region on-prem.

    How has it helped my organization?

    It is our primary managed file transfer capability. On an annual basis, we transfer terabytes of data through this. It has saved a lot of time. It is kind of a self-service, which saves time. Previously, IT involvement was required, which always took more time.

    It secures sensitive data inside our internal networks so that only verified users have access. There is a module called the DMZ Gateway module that terminates any external connection so that we don't expose our data to the external network. It doesn't expose any of our data in the backend.

    It provides a centralized platform for the management of file transfer operations. The data address is encrypted. So, the storage is only system-accessed. There is no way for people to access that storage. Everything is managed with user-based access and controls. We do have a lot of controls in place, and we have all the details of who is accessing the files.

    It enabled us to decommission other solutions. We decommissioned Cyclone for several reasons. The main reasons were that Globalscape was cheaper, and we could cover all the use cases.

    It allows us to use automated scripts. This functionality is very important for us because sometimes, we can't do with out-of-the-box functionality, and we need to do some custom scripting. The good thing is that they're allowing VBScript, Powershell, and I think they even allow us to use Amazon CLI.

    Our operations have definitely become more efficient because of the automation. We can see a lot of alerting. We can see everything in one place in a dashboard. That has improved operational efficiency a lot. There is still a lot of scope for improvement, but as compared to previously, we have a significant improvement.

    It connects to popular ICAP servers to perform antivirus and data loss prevention functions. We have SSL-based, certificate-based management, and we have user-based authentication. We only open the HTTPS port to the outside world. We don't open any other ports. From Globalscape, we connect to the outside or external connection through SFTP or Amazon S3. We have different policies.

    It has enabled us to reassign resources who were writing custom file transfer scripts or compiling file transfer audit reports to other tasks. We are definitely able to reuse some bandwidth from this.

    What is most valuable?

    Its ease of use is most valuable. Especially for the configuration of the rules, we don't need to have any scripting knowledge. Previously, we used to have a lot of custom scripts to transfer these files. Now, it's all managed in one place, and it's like a self-service. It's saving a lot of time for us.

    The auditing module is another valuable feature. We have subscribed to the auditing module, and it gives end-to-end information about who downloaded and who uploaded a file. It provides all that information about who is using a file.

    Its security features are good enough. In case of any failures, there are a lot of out-of-the-box reports.

    It is designed for Windows, which is important for us because we have a lot of use cases around LAN. They will also come with support for Linux.

    What needs improvement?

    We want to have some capability for cloud-based. They seem to have purchased a different company recently, and they seem to have a cloud-based option. 

    We also need some capability for faster transfers and large file transfers. If we want to transfer a terabyte file, it is not capable of doing that right now. They say it is possible, but we are not able to do so with our environment.

    For how long have I used the solution?

    I have been using this solution for almost 10 years.

    What do I think about the stability of the solution?

    Because of the on-prem deployment, we saw several hiccups here and there in terms of stability, but overall, it is okay. It also depends on the capacity and the bandwidth. There are also several other factors. From the cloud perspective, I think it is okay.

    What do I think about the scalability of the solution?

    We can add more nodes. So, based on the type of load, we upgraded and added a couple of nodes in the EMEA region. Overall, it is scalable.

    We have three regions. We manage 24/7 with five to six resources across the regions. From the solution perspective, we don't need to increase the size of the platforms, but we need to optimize overall operations. We are spending a lot of time on patching and upgrading. So, if we go for one instance of cloud, the effort will reduce.

    How are customer service and support?

    Their technical support is good. There are two or three levels of support. Recently, they have assigned a Technical Account Manager (TAM). From the response perspective, overall, I'd rate them an eight out of 10.

    Which solution did I use previously and why did I switch?

    We were using Cyclone. We switched because of two factors. One was the size. There were too many servers, and it was very less from the cost perspective. It also covered a lot of use cases, such as event rules.

    How was the initial setup?

    It was straightforward. It was a simple installation. We had some internal validation processes for deployment. Otherwise, Its implementation takes a couple of days. If you have all the servers ready, it is quick to install.

    What about the implementation team?

    We worked with Globalscape. Globalscape helped us, and their architect confirmed our deployment options. It was a simple process.

    What was our ROI?

    I don't have an exact number. We definitely pay one-tenth of the cost as compared to our previous solution. That's a significant difference, and it is covering all the bases.

    What's my experience with pricing, setup cost, and licensing?

    We are paying around 30K per year.

    Which other solutions did I evaluate?

    We tried IBM Aspera. It is for big data use cases. We evaluated it for terabyte type of data, but we didn't move forward with that. I think we've got it for one year but in some other group.

    Aspera's price was high. Globalscape was one solution covering all the use cases, and that was a key factor for us. From a support perspective, we didn't want multiple vendors for each use case. Globalscape already had a module for our use case. That was the reason for going with Globalscape.

    What other advice do I have?

    I would definitely recommend this solution. Being in the middleware space, I work on several other technologies within our group. Oracle has an MFT, and Amazon is also planning to have the managed file transfer, but I recommend Globalscape. It is in the top quadrant from Gartner's Quadrant perspective, and they have recently acquired a lot of small companies in different areas. They are okay in terms of the product roadmap.

    We don't use Globalscape to automate the submission of regulatory documentation, but there are connections to FDA and CFDA. We use this as a transport tool but not as a submission tool. We do have the FDA and email connections.

    The automation of file transfers has reduced the workload but it depends on multiple factors. It also depends on the bandwidth part. There are a lot of features, but when we are transferring across our client base, it can be a little bit slow. It is based on the type of protocol. They have some modules, but we haven't yet used those UDP-based transfers.

    Its connection to popular ICAP servers helps inspect content for sensitive information, such as credit cards, and it has some advanced security modules, but we never used them. It automatically does advanced checksum and several other redundancy checks.

    As a solution, I would rate it a nine out of 10. There are a few areas they need to improve on. They recently came up with the cloud option and different deployment options, but we haven't used those yet. We need to use those options.

    Which deployment model are you using for this solution?

    On-premises
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    JamesStarkweather
    Senior Cloud Engineer at a computer software company with 10,001+ employees
    Real User
    Top 20
    Rock solid, secure, and excellent price and quality of service
    Pros and Cons
    • "The High Security Module is valuable. It allows for increased security. It allows me to integrate Globalscape with our Active Directory. So, we manage all our customer accounts outside of Globalscape, and it allows us to import them with LDAP queries. It's very convenient. It also gives our customers the confidence that it's a very secure product."
    • "Instead of using a fat client to access the administrator panel, where you have to install client software on any server that you need to use to access, I would like them to switch to a web-based model where you could connect from anywhere without having to maintain and install the software."

    What is our primary use case?

    We use it for file transfers. 100% of our customers connect through Globalscape to bring their files to our data center. So, it is a hosted service, but I'll interchange it and call it our private cloud, but it's not really a cloud.

    We have several versions. The newest is 8.0.4, and the oldest is 7.4.10. We have six data centers in which Globalscape is deployed. 

    How has it helped my organization?

    The biggest benefit for me is stability. We have a 100% uptime SLA on our SFTP server because it's probably the most important infrastructure piece in our data center. Without the movement of files, we have no business. It has not crashed in two years.

    It provides advanced controls, alerting, and reporting for security and compliance, which is very good. We use the ARM Database module daily. It is a fantastic troubleshooting tool. It is a single point to gather information. The advanced controls, alerting, and reporting features are very important because of the volume of traffic and the number of customers. We have Globalscape deployed in a high availability active cluster. We can't monitor all three nodes at the same time, but the ARM Database can. So, it's very important because of the number of people that access the product at the same time.

    Its centralized platform is excellent for the management of file transfer operations. It is important because of the volume of customers going to several thousand different servers across different networks. We're talking about 300,000 to 400,000 files daily going to multiple places, so it's better than having hundreds of servers deployed. It makes it streamlined and manageable.

    What is most valuable?

    The High Security Module is valuable. It allows for increased security. It allows me to integrate Globalscape with our Active Directory. So, we manage all our customer accounts outside of Globalscape, and it allows us to import them with LDAP queries. It's very convenient. It also gives our customers the confidence that it's a very secure product.

    Another outstanding feature of Globalscape is their excellent account management team. They keep lines of communication open. She calls me and tells me about new features in advance. She lets me know about webinars. Without me having to prompt, I will hear from her at least once a month. The quality of service is a 10 out of 10.

    What needs improvement?

    Instead of using a fat client to access the administrator panel, where you have to install client software on any server that you need to use to access, I would like them to switch to a web-based model where you could connect from anywhere without having to maintain and install the software.

    It is not really a complaint, but the weakness of Globalscape is its 32-bit engine. I heard that they're working on a 64-bit engine in the near future, so that's all going to go away. It'll make the product awesome. Right now, it's fantastic.

    Globalscape is designed specifically for Windows. That is a handicap, but it is not important. If it ran Linux, we could use it in the public cloud offering. We do have a public cloud offering, but it needs to run on Linux. So, we can't bring Globalscape to our public cloud offering. GoAnywhere is the product that was chosen for the public cloud offering because it runs on Linux.

    For how long have I used the solution?

    I have been using this solution for 17 years.

    What do I think about the stability of the solution?

    For the way we use it, the stability is topnotch. It is one of my favorite features being responsible for this. We have a 100% uptime SLA on our SFTP server. It has not crashed in two years.

    What do I think about the scalability of the solution?

    Its horizontal scalability is awesome. We are transferring between 300,000 to 400,000 files daily and about two terabytes on average. It meets our needs, and there is room for growth because we could always expand to a fourth HA node as business increases. 

    How are customer service and support?

    Their support is excellent. I would give them a 10 out of 10, but we pay for the max support level. They have absolutely met our expectations because they're available 24/7.

    Which solution did I use previously and why did I switch?

    We were using Axway. Pricing and licensing were the primary reasons why we switched to Globalscape. Axway is very expensive. It is probably three or four times more expensive than Globalscape. Globalscape's virtual file system functioning met our needs perfectly. This feature was technically available in Axway, but it was so much easier to deploy in Globalscape. Axway is well-established, solid, and very good at what it does, but you need a Ph.D. to understand it. It is very complex. They have a separate guide for engineering and users. 

    We use GoAnywhere for the public cloud offering because it runs on Linux. It is solid, but it uses a Java-based engine, and I'm not a big fan of Java. Java inherently brings risk to me in my experience, but it is still a good, solid product. I've not been involved with the pricing of GoAnywhere, but I have to believe it's reasonable because it's deployed in a lot of places in our public cloud.

    How was the initial setup?

    It was reasonable. It wasn't straightforward, but it wasn't complex either. It's about asking professional services the right questions because I would never install it out of the box. We used the silent install because it's more customizable.

    Getting the software installed and everything connected was fast. A three-node HA cluster probably took less than an hour. The migration was not so fast, but that wasn't Globalscape's fault. That was the customers'.

    Our implementation strategy was to have an MFT server that was secured and could do file encryption-decryption and move lots of files every day and have lots of connections. It can support a whole lot of connections because we move 300,000 to 400,000 files but probably 600,000 to 700,000 connections daily.

    What was our ROI?

    We have absolutely realized a return on our investment in Globalscape. I never personally calculated the ROI, but I would say if I compared it to the cost of Axway, the ROI was less than two years. If I compare it with customers, the ROI is probably three or four years. This is just my best guess. I don't sit down and crunch financial numbers. That's not part of my role, but I would say that we absolutely have an excellent ROI.

    What's my experience with pricing, setup cost, and licensing?

    It is much more competitively priced. Axway is probably three or four times more expensive than Globalscape.

    I like the server-based license. It's easier to manage than a seat license, which our previous product Axway had. Axway's license model is to charge by the account while Globalscape's model is by the server. It is much simpler and much easier when audit time comes.

    What other advice do I have?

    It is a solid product. The price point is excellent. I don't know if it's a negative now, but you have to be sure that you know that it only runs on Windows. For some people, it's a negative, and for some people, it's not. To me, it's not.

    It can secure sensitive data inside your internal network so that only verified users have access, but we don't use that feature. We have other internal tools that secure the data. We also don't use Globalscape to automate the submission of regulatory documentation.

    It allows us to automate scripts, but I don't use it. That's still a work in progress, but for the few that I do have, we use the AWE module. I'm working to integrate PowerShell now. They have simplified executing PowerShell in version 8. So, I should have everything up to version 8 by the middle of next year.

    It connects to popular ICAP services to perform antivirus and data loss prevention functions, but we don't use that feature.

    It enabled us to reassign resources who were writing custom file transfer scripts or compiling file transfer audit reports to other tasks many years ago, but in my current organization, it has not done that because it was designed as part of the critical core feature of our data center. Similarly, it has not enabled us to decommission other solutions. The data center was built with Globalscape chosen. Before that, it was just changing from one vendor to Globalscape for economic reasons. 

    I'm going to give it an eight out of 10 because of the 32-bit engine.

    Which deployment model are you using for this solution?

    On-premises
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    Systems Supervisor at FIS
    MSP
    Everything is centralized into a single location, making things easier
    Pros and Cons
    • "It made things easier. Before, there were five to 10 different software solutions spread out over 10 different servers. Now, everything is being centralized into one location; facilitating, supporting, maintaining, training people, etc. There have been gains just because Globalscape EFT is more efficient at moving things around than our previous other applications. For instance, if I am connecting to someone over the Internet or transmitting for the client, the speed of transmitting those files through SFTP is 20% to 30% faster than our previous automated solution. Therefore, we have seen time savings."
    • "In the beginning, it could be considered a bit challenging."

    What is our primary use case?

    FIS provides software and network services for financial institutions. We mostly use the solution for fire transfers; internal to FIS and clients, and from clients.

    We are not the only FIS group who uses Globalscape Managed File Transfer (EFT). There are two other groups within FIS with totally separate groups and environments from us who also use Globalscape EFT.

    It resides on our virtual servers. 

    How has it helped my organization?

    When it comes down to bank and traditional requirements, 90% of our transfers can just utilize Globalscape's plain vanilla options. However, for some of the stuff, we need to get creative using PowerShell scripts and the Advanced Workflow Engine (AWE) Module of Globalscape. You can do massive scripting within the AWE Module. Some of our transfers definitely require this. So, this was something that we evaluated when we were getting Globalscape: Its ability to have an out-of-the-box solution for us to deal with more complex jobs. This solution has allowed us to script more complex transfers, not just plain vanilla ones, from point A to point B.

    What is most valuable?

    It has the capability to smoothly handle high volumes.

    I find it easy to use and understand. I have been working with transmissions for a while. Once you know where to go for what you need, it is fairly easy to get used to it. There is an initial learning curve, but nothing major. 

    Globalscape EFT provides advanced controls, alerting, and reporting for security and compliance. We deal with financial institutions and other people's money, so these features are very important.

    In the application, we use it by domain groups. Only certain admin groups have access to the application, which is important to us.

    The solution’s centralized platform for the management of file transfer operations is very handy and valuable. It has everything in a location where others can connect, then perform implementations, new jobs, support, etc.

    In some cases, we use Globalscape EFT to automate the submission of regulatory documentation. This has been an important feature for us.

    I am running a version back. We are in the process of upgrading to 8.0, which has some good features. You can set up a data set so you can read it and consolidate transmissions. They also added a zip capability to the remote agent. There is a lot of good stuff on 8.0.

    For how long have I used the solution?

    I have been using it for about four years.

    What do I think about the scalability of the solution?

    I have had some concerns/issues in the past, but it is now easy to add a new node. You can increase your scale by adding nodes to your cluster, and that is not a humongous task. It is a very simple process, so you can increase your horsepower easily.

    We have two nodes.

    There are approximately 15 users on and off, including a handful of senior folks and staff who set it up, doing the day-to-day tasks/jobs, adjustments, or support. The administration of the entire platform falls onto three or four people.

    How are customer service and support?

    They are very knowledgeable. I don't have many complaints as far as Globalscape stepping up to the plate and helping us when we have had some crunches for various reasons. We rely on them. We like the knowledge that they bring to the table.

    Sometimes you get someone who is not as knowledgeable as you want, but depending on how critical things are, they have no issues escalating per our request to get someone more senior. Therefore, I would rate them as eight out of 10.

    Globalscape is willing to meet you halfway. They listen to us about whether it would be cool to have something, then they take it to developers. It is not something that we will get right away. However, they listen to us as far as what could be added on as well as what benefits or works for a lot of their clients, including us.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    The solution provides efficiency and stability versus our previous software, as something always breaks with transmissions, e.g., file not having the right name, folder not existing, or connectivity. This is why this solution's efficiency, reliability, and stability are the biggest pluses for us. 

    Before we had around 10 different sites and 10 different platforms running on each site, this has allowed us to start migrating everything over to Globalscape EFT and have a centralized software handling everything. 

    Comparing Globalscape EFT to our previous solutions is a hard comparison. The other solutions were cheaper, but they didn't give us the peace of mind to go to bed and know that we were going to have a good night of sleep, which we get with Globalscape EFT. For Managed File Transfer to have issues, that is rare.

    We use it with most of our clients. There are other transmission groups within FIS who use other solutions, such as MOVEit or Control-M. For the internal groups that I support, we definitely use Globalscape Managed File Transfer. It is the standard transmission solution for the applications that I support.

    We have a couple resources who know Linux. However, having it specially designed for Windows is easier to support as well as train employees when they come aboard so they can contribute right away. We also use Connect:Direct, which is NDM and has Linux and Windows versions, and chose their Windows version for the same reasons. 

    How was the initial setup?

    In the beginning, it could be considered a bit challenging. If you have experience with other platforms and dealing with transmission for a few years before getting into Globalscape, then it is just a matter of learning which buttons to push, e.g., where they are. Therefore, it didn't take us long to be able to support it without having to call Globalscape all the time.

    It was a process to deploy because it was a robust, high availability, active-active environment. It wasn't your simple standalone. While the installation took a weekend, the preparation for the actual deployment day took at least a few months. The preparation accounts for server building, installing stuff on servers, getting SQL servers set up, and ensuring the network and firewalls have all the requirements for the application to work. 

    We are getting close to the end. There is some stuff still out there that needs to be migrated.

    What about the implementation team?

    In the beginning, we had to rely on Globalscape to help us with the initial install. We also had some classes where we learnt as we went. This was just because we didn't know much about how things worked in Globalscape EFT.

    What was our ROI?

    It made things easier. Before, there were five to 10 different software solutions spread out over 10 different servers. Now, everything is being centralized into one location; facilitating, supporting, maintaining, training people, etc. There have been gains just because Globalscape EFT is more efficient at moving things around than our previous other applications. For instance, if I am connecting to someone over the Internet or transmitting for the client, the speed of transmitting those files through SFTP is 20% to 30% faster than our previous automated solution. Therefore, we have seen time savings.

    We have been able to free my time by assigning easier things to set up and maintain to different levels of resources. By having them handle the easier things, then I don't have to deal with them anymore. I just stick with the more complex things.

    As far as the efficiency and reliability of the application and its capability of handling high volumes and being stable, you cannot put a price on that with the business that we handle.

    What's my experience with pricing, setup cost, and licensing?

    Maintenance and services for Globalscape EFT have an annual price tag, and it is not cheap. 

    Which other solutions did I evaluate?

    We were looking for a more robust software to handle the growth that we had planned. A few years back, we knew there was a lot coming. With trust lacking in our previous software, we looked at other software in the market, i.e., competitors to Globalscape, and then we ended up selecting Globalscape Managed File Transfer as our go-to.

    The last two horses in the race were Globalscape and MOVEit. There is a different group in FIS who already uses MOVEit. We had heard of some issues, mostly related to databases. Therefore, we thought (by going with Globalscape) that we would not go down the route. That was the key differentiator.

    What other advice do I have?

    It is a very good application. I would rate it as eight out of 10.

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    Lead Technical Support Engineer at a insurance company with 10,001+ employees
    Real User
    Allowed us to decommission multiple solutions and streamline and standardize our processes
    Pros and Cons
    • "The fact that it is Windows-based was a huge factor for us because most of our endpoints are Windows-based. And the ability to configure it means standardization is available with the product."
    • "I do have some complaints or concerns around the centralized platform for the management of file transfer operations, and I know that they're working towards a better solution there. At its core, it's a good feature, but needs some improvements. I would like to see a web interface so that there is universal support across versions, because we have test and production environments that aren't always in sync. It would be nice to have one administrative interface to access both."

    What is our primary use case?

    It's our managed file transfer platform that we mainly run for the folder monitor event rules. We've got about 3,000 event rules and about 1,000 users.

    How has it helped my organization?

    We have regulatory information that flows through it. From a managed file transfer perspective, we move a lot of files and this is just another file transfer for us. But the reporting around compliance has been good for us to ensure that we're moving things securely.

    By going with Globalscape, we have been able to decommission Sterling B2B Integrator, Connect Enterprise, MOVEit, and soon, ExaVault, and that has streamlined and standardized our processes, drastically, and has helped with cost savings.

    What is most valuable?

    The most valuable features are the scheduling and folder monitor capabilities. It fits well with our workflows, as we strive to be event-driven rather than scheduled. Event-driven fits well with folder monitoring.

    The fact that it is Windows-based was a huge factor for us because most of our endpoints are Windows-based. And the ability to configure it means standardization is available with the product.

    Also, the ARM (Auditing and Reporting Module) database has been a very important feature for us in terms of research and reporting. When a client asks us if their file has been transferred, it's very important that we have that reference. And from the compliance and records-management perspectives, it's great to have all of that information.

    The solution’s centralized platform for the management of file transfer operations is also great. The administrative interface is locally installed and remotes to the servers and that is important for us.

    There is also the fact that it allows us to use automated scripts. We were doing that in our other platforms as well, but Globalscape has the edge. PowerShell integrates naturally and it has an advanced workflow editor built-in. It has reduced workload to a certain extent, but that just comes down to standards more than anything, and how we implement transfers. I don't know how to put a number on the time saved, but hypothetically it would be about 20 percent.

    What needs improvement?

    I do have some complaints or concerns around the centralized platform for the management of file transfer operations, and I know that they're working towards a better solution there. At its core, it's a good feature, but needs some improvements. I would like to see a web interface so that there is universal support across versions, because we have test and production environments that aren't always in sync. It would be nice to have one administrative interface to access both.

    The other aspect is not to be limited to the configuration of one server at a time, because we have multiple administrators. Someone might want to do work on one of the nodes in our cluster but isn't able to do that because other administrators are leveraging a different node.

    Also, as a result of working on different versions of the product, I have found that some of the features that were in older versions have been forgotten in newer versions. One of them is how you copy and paste conditions within event rules, and how they're placed. In an older version, 7.4.13.15, you are able to copy a condition and paste it after the selected condition, but in version 8 and above, when you copy a condition, it has to go at the top of the rule.

    The other thing that I can think of is key management. Within the PGP or SSH management console, when adding a key in older versions, that dialogue would refresh and put the new key at the bottom so it was easy to find. In new versions, it does not refresh. You have to exit out of the dialogue and re-enter it and it's not shown at the bottom, so you have to dig for it.

    For how long have I used the solution?

    I've been using Globalscape Managed File Transfer for about five years.

    What do I think about the stability of the solution?

    We've had some issues in clustering and with the high-availability functionality, as far as file shares go, but I believe they have been resolved in newer versions.

    What do I think about the scalability of the solution?

    As long as it's configured as an HA solution from the get-go, it's very easy to add nodes. If you start it as a standalone server and want to upgrade to a cluster, it is not really great, but that's also on the roadmap already and will hopefully be improved.

    The solution has a pretty large footprint within our company, so any increased use would be based on company growth.

    How are customer service and support?

    In the past, the tech support that we got from Globalscape was very good. As of late, it has been far less impressive in response time, the knowledge of tier-one agents, and the willingness to escalate to tier-two and three. Lately, it's been really disappointing.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    We had a few managed file transfer platforms before. One was Sterling B2B Integrator. The Globalscape interface is more user-friendly, but as with anything, once you're familiar with the less user-friendly solutions, they take about the same amount of time to use.

    How was the initial setup?

    The initial setup was pretty straightforward, and I know that it has only gotten easier in newer versions.

    We used Globalscape's Quick Start Service. It was a learning process, and it took about eight hours because we went through a lot of training as we were doing it.

    In terms of an implementation strategy, we had some of our own standards for naming things within the product, but we went with the advice of HelpSystems when it came to resources and infrastructure to be applied.

    For maintenance and operations, we have nine FTEs. Their responsibilities include implementing and configuring, troubleshooting and managing/upgrading.

    What was our ROI?

    The ROI from our early solution, Connect Enterprise, was great. But in comparison to the others, like IBM Sterling File Gateway and Sterling B2B Integrator, the return on investment from Globalscape is far higher. There is a much better return.

    What's my experience with pricing, setup cost, and licensing?

    A large factor in our decision to go with Globalscape was the price. Obviously, that's everybody's first go-to.

    Which other solutions did I evaluate?

    We looked at a few options, but we already had an instance of Globalscape within the company, one that was used on a much smaller scale, and that's part of what sent us down this path.

    The differences really came down to the user interface and scalability.

    What other advice do I have?

    My advice would be to implement naming standards early for the policies you apply.

    Which deployment model are you using for this solution?

    On-premises
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