Coming October 25: PeerSpot Awards will be announced! Learn more
IT Manager at Version 2 Limited
Real User
Top 5
A reliable anti-malware and security suite for small, midsize, and large businesses
Pros and Cons
  • "It has a clean and clear interface."
  • "ESET Endpoint Security should offer more integration with multi-attack frameworks."

What is our primary use case?

We use this solution to protect our endpoints from malware, zero-day attack, etc.

What is most valuable?

It has a clean and clear interface. The performance on the endpoint, no matter the system, its resource usage is low. We have pretty good detection, at least I feel that we don't have any major infections — we love it.

We can use this solution to perform lots of tasks, like upgrading. We can integrate with Windows. Some of the patches don't update by default, by Microsoft. We can do some software installations, in-store — which is pretty easy. Whenever we upgrade, our lives become much easier.

What needs improvement?

ESET Endpoint Security should offer more integration with multi-attack frameworks. This is very important for large corporate businesses as it would provide protection against hackers, data breaches, etc.

For how long have I used the solution?

I have been using this solution for roughly 12 years. 

Buyer's Guide
ESET Endpoint Security
September 2022
Learn what your peers think about ESET Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
632,611 professionals have used our research since 2012.

What do I think about the stability of the solution?

We experience some stability issues from time to time, but we can't confirm it's due to ESET. Some system tasks read past some script which makes it difficult for developing custom tasks. For normal installations, it's fine.

What do I think about the scalability of the solution?

ESET Endpoint Security should be able to integrate with DLP better — that would be great. They already have EDR, but we don't use it. Some have more DLP functionality than others. 

How are customer service and support?

They have local support here, so they're pretty good. They seem to know what we need. Overall, I'd say their support is very good.

How was the initial setup?

After we upgraded to version six, it's been pretty easy to continue upgrading. It's pretty straightforward to upgrade and install. 10 years ago, this wasn't the case. We had to install each upgrade one by one. 

What's my experience with pricing, setup cost, and licensing?

I think it's available for a pretty fair price. If you know how to use it, then it's a very fair price for what you get.

What other advice do I have?

They provide a free trial version. Install it and try it for yourself to see the performance and test the detection capabilities. Then you can see the result; that's what I remember the first time I tried ESET. 

Overall, on a scale from one to ten, I would give ESET Endpoint Security a rating of nine.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Partner at a media company with 51-200 employees
Real User
Top 20
Great stability with good tech support
Pros and Cons
  • "The stability is great."
  • "The solution could be more user-friendly."

What is our primary use case?

We use the solution to try to protect against bugs. I simply install it on all our computers, in its basic format, for the purpose of dealing with basic bugs. I do not have the capabilities to use the solution for more advanced purposes. Basically, we use it for protection. 

What needs improvement?

I would like for the solution to be simpler to understand. While it satisfies our needs at the moment, it is really only understandable to those with a strong computer background. It could be more user-friendly. 

The solution should provide a basic standard and give instructions on how one could go about doing more complex tasks. When it comes to basic capabilities, it is fine and straightforward, so I have no complaint in this regard. 

The solution could be more cost-effective, but this is a blanket statement which can be made about anything. 

For how long have I used the solution?

We have been using ESET Endpoint Security for more than five years. 

What do I think about the stability of the solution?

The stability is great. It is perfect and effortless, which is why I like the solution. There is no need to involve oneself with this. 

What do I think about the scalability of the solution?

I suppose the solution is scalable, although I have no personal knowledge of this. I have never attempted to scale it. 

How are customer service and support?

I have contacted technical support on a couple of occasions. I simply call Auckland and they instruct me how to proceed. I am satisfied with the support. It is good. 

How was the initial setup?

The initial setup was completely simple. 

It took all of a few minutes. 

What about the implementation team?

I handled the installation independently. 

The solution requires nearly no maintenance. There are only the regular updates, which it mostly handles on its own. 

What's my experience with pricing, setup cost, and licensing?

As is the general rule with anything, the solution could be cheaper. 

What other advice do I have?

We started using the solution based on the recommendations of several friends of mine who have much familiarity with computers and have simply continued to do so. 

While I don't recall the exact figure, I believe there are seven or eight users making use of the solution. We use it on our server, as well. 

I would definitely recommend the solution to others. 

I rate ESET Endpoint Security as a ten out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
ESET Endpoint Security
September 2022
Learn what your peers think about ESET Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
632,611 professionals have used our research since 2012.
System Administrator at a engineering company with 11-50 employees
Real User
Beneficial central management, light on system resources, but detection speed could improve
Pros and Cons
  • "The solution is very lightweight and does not consume that much processor in terms of CPU utilization. The centralized management system is very good."
  • "The detection could be better in ESET Endpoint Security. Sometimes it takes time to detect threats and might be because it's not holding all the memory. There are some features that have to mature. More features might be available in the higher-end product."

What is our primary use case?

We use ESET Endpoint Security for system security.

What is most valuable?

The solution is very lightweight and does not consume that much processor in terms of CPU utilization. The centralized management system is very good.

What needs improvement?

The detection could be better in ESET Endpoint Security. Sometimes it takes time to detect threats and might be because it's not holding all the memory. There are some features that have to mature. More features might be available in the higher-end product. 

The cloud version of the solution could improve.

For how long have I used the solution?

I have used ESET Endpoint Security within the last 12 months.

What do I think about the stability of the solution?

The stability of ESET Endpoint Security is above average but excellent.

The application updates are very good. They do not affect the performance of the PC. If the users have a medium-scale PC the solution operates very well. If the user's PCs have the latest processor and it is updated, they can use some other product. A faster PC does not get impacted by the software if it is heavier on resources.

What do I think about the scalability of the solution?

We do not have plans to increase usage at this time. We are not using the solution extensively.

What about the implementation team?

ESET Endpoint Security does not require any maintenance, it is done automatically.

Which other solutions did I evaluate?

We are always looking at new product technology innovation.

I have evaluated Sophos' solutions.

There is some antivirus software, such as McAfee when it is very difficult to install the software on some devices. When we patch or make some reports, it does not show them in the report. It's not communicating with the licensed software or a similar issue.

What other advice do I have?

Technology is growing and changing fast. People are working from home, and office, products should be capable of handling the office and the home environments. This is the challenge.

My advice to others wanting this type of solution is to check all the Endpoint Security solutions available. The threat signatures and sandbox features are good to have if there is an attack, they can detect them and give updates for their users. The faster the better. The cloud versions of threat detection solutions are very good and are really important.

I rate ESET Endpoint Security a six out of seven.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
PeerSpot user
Desktop Administrator at Volm Companies, Inc.
Real User
Top 20
Its cost is hard to beat, and it is pretty much hands-off once you set it up
Pros and Cons
  • "The dashboard is useful for management, and its cost for the features is hard to beat."
  • "The update process can be improved, and there could be an automatic update process when a new version comes out. For system updates or program updates, there could be more automation."

What is our primary use case?

We are using ESET PROTECT for endpoint protection.

What is most valuable?

The dashboard is useful for management, and its cost for the features is hard to beat.

It is rather easy to use. It is pretty much hands-off once you get it set up on the machines. We've not had any issues, and it has been easy to maintain. 

What needs improvement?

The update process can be improved, and there could be an automatic update process when a new version comes out. For system updates or program updates, there could be more automation.

For how long have I used the solution?

I have been using this solution since I came to this organization. It has probably been 10 years. 

What do I think about the stability of the solution?

We have not had any stability-related problems with it.

What do I think about the scalability of the solution?

It is very scalable. In terms of its users, from senior management to production floor workers, we probably have 450 users. 

In terms of usage, we're using the basics of it. There is probably more we could do. We're not utilizing it at 100%.

How are customer service and support?

They've been very helpful anytime we've had an issue. They're easy to work with, and it's usually a straight phone call. Their online help and chat function have been good, but if an issue needs any more than that, a phone call has been very helpful.

Which solution did I use previously and why did I switch?

We've had it since I've been here.

How was the initial setup?

It was implemented before I got here, but its setup is straightforward.

What about the implementation team?

As far as I know, it was implemented in-house. Its maintenance is pretty much handled by one person.

What was our ROI?

The bang for the buck is as good as I've seen out there.

What's my experience with pricing, setup cost, and licensing?

It is just under $20 a user per year, and there are no additional costs. I would rate it a five out of five in terms of pricing.

What other advice do I have?

I would advise looking at all the features and finding out which one is going to work for you.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
PeerSpot user
IT Security Specialist at a tech services company with 11-50 employees
Real User
A generally good product with helpful support and quick bug fixes
Pros and Cons
  • "The stability is good."
  • "We do get false positives."

What is our primary use case?

We primarily use the solution for security. It's for software protection.

What is most valuable?

The integration is good with Elasticsearch.

It's a so-so product. It works okay.

When there are bugs, they get fixed quickly.

The stability is good. 

Technical support has been very helpful and responsive. 

What needs improvement?

It's not a top-ten product. However, it works fine. 

The deployment could be a bit better. We'd like the possibility of a software install in the server segment as well as the user segment PC.

There tend to be a lot of bugs, although they do work to fix them.

We do get false positives. 

For how long have I used the solution?

I've been using the solution for six or seven months. 

What do I think about the stability of the solution?

The solution does have a lot of bugs. the vendors try to do a good job to deal with them. They do a lot of updates and fixes. Otherwise, it is pretty stable. 

What do I think about the scalability of the solution?

We have 4,000 people using the solution currently. Various people from different departments are on it. 

How are customer service and support?

I've dealt with technical support and find them to be helpful. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We are using ESET on-premises, WatchGuard in a hybrid deployment, and Tenable.io as a cloud deployment.

In terms of similar solutions, I used to use CrowdStrike, and we use Cisco AMP. We've been using Symantec as well. 

How was the initial setup?

We would like the deployment to be a bit better.

However, I'm an IT specialist and don't deal with the setup. That's a different department. It was also set up before I arrived at the company. 

I'm not sure if the deployment can be handled by one person or not. I'm not involved in the maintenance aspect.

What's my experience with pricing, setup cost, and licensing?

The solution's cost is not something I have direct knowledge of. I don't deal with licensing. 

What other advice do I have?

We're an ESET partner.

I'm using the latest version of the product right now. 

I would rate the solution eight out of ten. It's a very small product.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
Flag as inappropriate
PeerSpot user
UpendraMakwana - PeerSpot reviewer
Presales Manager Fortinet, Cisco, PostMaster & Makerbot at Amity Infosoft Pvt Ltd
Real User
Light on system resources, highly stable and scalable
Pros and Cons
  • "The most valuable feature of ESET Endpoint Security is that it is light on resources. It has a very low impact on the system. It uses low memory and the setup size is very low."
  • "After we did the initial setup of ESET Endpoint Security, we had to inform users about popups. This solution comes with an in-built software firewall and there can be some popups coming. We must tell the user not to keep, allow, or block anything. That is the main issue on the user side we have faced. The user's experience may not be as good."

What is our primary use case?

I am using ESET Endpoint Security mainly for endpoint protection.

What is most valuable?

The most valuable feature of ESET Endpoint Security is that it is light on resources. It has a very low impact on the system. It uses low memory and the setup size is very low.

For how long have I used the solution?

I have been using ESET Endpoint Security for approximately five years.

What do I think about the stability of the solution?

ESET Endpoint Security is highly stable.

I rate the stability of ESET Endpoint Security a five out of five.

What do I think about the scalability of the solution?

The scalability of ESET Endpoint Security is good. If customers want to add more licensing, they can increase them.

We have approximately 45 people using the solution at all levels in my company.

I rate the scalability of ESET Endpoint Security a five out of five.

How are customer service and support?

The support is good ESET Endpoint Security. My engineers on occasion find the information they need online.

Which solution did I use previously and why did I switch?

I was previously using Seqrite. Our internal team has done POC for ESET Endpoint Security and found many positive points. It was for an international company and the migration was simple.

How was the initial setup?

After we did the initial setup of ESET Endpoint Security, we had to inform users about popups. This solution comes with an in-built software firewall and there can be some popups coming. We must tell the user not to keep, allow, or block anything. That is the main issue on the user side we have faced. The user's experience may not be as good.

What about the implementation team?

We did the implementation of ESET Endpoint Security which took approximately  10 minutes to complete per system with two engineers.

What was our ROI?

ESET Endpoint Security is valuable for the money spent because it is lightweight on the system. We don't need to upgrade existing systems or resources, such as CPUs and memory. If there is an older system, it can run efficiently or function as required.

What's my experience with pricing, setup cost, and licensing?

The price of  ESET Endpoint Security is affordable.

I rate the price of ESET Endpoint Security a four out of five.

What other advice do I have?

I recommend this solution to others.

I rate ESET Endpoint Security a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Flag as inappropriate
PeerSpot user
Heber Ramirez - PeerSpot reviewer
Head of Infrastructure at Almo
Real User
Robust, user-friendly and offers good technical support
Pros and Cons
  • "Technical support has been very good. They are helpful and responsive."
  • "We would like to see more options in the help menu for users."

What is our primary use case?

We primarily use the solution for managing the security of the endpoints.

What is most valuable?

The product is very user-friendly. It's easy to navigate and understand how to access its features is simple.

Overall, we've enjoyed using the product. It's been good.

The pricing is quite fair. It's not too expensive. We don't have any complaints.

We've found the customization to be very good.

It's not hard to integrate other products.

The stability has been very good. We haven't had any issues so far.

The initial setup is very easy. It's not a complex process.

Technical support has been very good. They are helpful and responsive.

What needs improvement?

We would like to see more options in the help menu for users. If they had more information there to help us troubleshoot or answer specific questions, that would be helpful.

For how long have I used the solution?

I've been using the solution for four years or so.

What do I think about the stability of the solution?

The stability is very good. We haven't had any issues. There are no bugs or glitches. It doesn't crash or freeze. It's very robust.

What do I think about the scalability of the solution?

I've never tried to scale the solution. We have never needed to scale the solution out and therefore never researched that aspect.

We have about 50 people on the solution currently.

How are customer service and technical support?

Technical support has been very good. We find them to be knowledgeable and responsive. We're quite satisfied with their help we receive.

How was the initial setup?

The initial setup is not difficult. It's very, very easy.

The deployment doesn't take very long. Normally, we take two or three months or so to handle the implementation from beginning to end.

What other advice do I have?

We are just a customer and end-user. We are not a partner or reseller. We don't have a special relationship with the company.

I'm not sure which version of the solution we're using at this time.

I'd recommend this solution to other organizations.

On a scale from one to ten, I'd rate the solution at a nine. We've been quite happy with its capabilities.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT manager at Ars del Ecuador
Real User
Top 20
A scalable and stable solution that meets our needs and is working well
Pros and Cons
  • "All of our devices are integrated with the solution."
  • "The new versions only support no operative systems in Mac and do not support operative systems."

What is our primary use case?

We only use Endpoint Server. 

What is most valuable?

Endpoint Security currently meets our needs. We are implementing a cyber-security process. After doing a lab analysis, we determined we have one more we need to implement. 

All of our devices are integrated with the solution. It is working so well that we renewed the contract for two more years.

What needs improvement?

When we rule a scanner process on the heart risk, it is very slow and overloads the machine. It would be beneficial if we could run a back process.

I would like to see more listings added in the next release of ESET Endpoint. The new versions only support no operative systems in Mac and do not support operative systems.

For how long have I used the solution?

We have been using ESET Endpoint Security for two years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

ESET Endpoint Security is scalable, the performance can be increased. We have 500 people, including Managers and the IT team, using the solution. 

The product requires eight specialists to deploy and maintain.

How are customer service and support?

Customer service and support are very helpful for us. When we have a problem, they help us immediately.

Which solution did I use previously and why did I switch?

We have also used Kaspersky, but it was very slow.

How was the initial setup?

The initial setup was easy for us. Our team has the tools and experience to manage implementation. It took 10 days to deploy throughout the enterprise.

What was our ROI?

It is difficult to measure ROI as we do not know what we could have lost without implementing ESET Endpoint Security. What we do know is that we do not have any attacks, and that is very important.

What's my experience with pricing, setup cost, and licensing?

The pricing of ESET Endpoint Security is within the market pricing. We have an annual license. 

Which other solutions did I evaluate?

Before selecting ESET Endpoint Security, we evaluated Panda, McAfee, and Kaspersky.

What other advice do I have?

I would recommend ESET Endpoint Security to anyone considering implementing this product. 

ESET Endpoint is a nine out of 10 overall. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
PeerSpot user
Buyer's Guide
Download our free ESET Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2022
Buyer's Guide
Download our free ESET Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.