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DX SaaS OverviewUNIXBusinessApplication

DX SaaS is #5 ranked solution in top DEM - Digital Experience Monitoring tools and #36 ranked solution in APM tools. PeerSpot users give DX SaaS an average rating of 7.0 out of 10. DX SaaS is most commonly compared to Zabbix: DX SaaS vs Zabbix. DX SaaS is popular among the large enterprise segment, accounting for 71% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 23% of all views.
Buyer's Guide

Download the DEM - Digital Experience Monitoring Buyer's Guide including reviews and more. Updated: August 2022

What is DX SaaS?

Dx SaaS is a solution whose goal is to ensure that businesses and organizations can monitor and manage the way that users experience their applications. This solution contains many powerful tools that are designed to give administrators the maximum amount of control over the experiences that clients have when employing their applications. Organizations and businesses can rest easily and ensure that the product they put out into the world is always being watched for potential issues that will be resolved proactively and quietly.

Dx SaaS Benefits

Some of the benefits that come from using Dx SaaS include:

  • Improve the overall experience of your users at all stages of their journey. Dx SaaS provides administrators with the ability to cull proactive insights into not only the actual performance of the application, but also the way that users are experiencing the application. This makes it possible for administrators to address pain points before they can become major issues.
  • Full visibility across all aspects of the application. Dx SaaS enables organizations to see what is going on in every part of their applications. Every aspect of the application is fully visible to them. They can keep track of both users and their IT infrastructure without having to rely on other solutions.
  • Run Dx SaaS flexibly. Users can run Dx SaaS from their premises, investing in hardware and software, if they so wish. Alternatively, users can run Dx SaaS as a pure SaaS-based solution if that is a better fit for their needs.

Dx SaaS Features

When users choose to employ the DX SaaS solution, they gain access to many different capabilities. These features include:

  • Relationship mapping capabilities. Users can visually represent all of the parts of the application and their relationships. This can aid administrators in understanding precisely how their applications, architecture, and networks operate.
  • Customizable dashboards. Administrators can build dashboards that are most suited to meet their needs, fine-tuning them to perform the analysis and functions that are most relevant to their objectives.
  • Root-cause analytical capability. DX SaaS makes it possible for users to find the causes of any and all issues that arise. Its analytical capabilities scan for anomalies and find issues early on. This gives administrators and IT professionals insights that enable them to keep applications running optimally.

Reviews from Real Users

The DX SaaS solution enables companies and organizations to take charge of the digital experiences that their customers receive. It is designed in a way that empowers these companies to truly monitor their applications and maintain a positive user experience. DX SaaS recognizes that applications can be run on any number of platforms. As a result, solutions that monitor and analyze applications need to be capable of handling a wide variety of platforms. This is one of the considerations that the solution’s designers made integral to its design.

Administrators can leverage DX SaaS to spot potential issues before they can become problems for the users of their applications. DX SaaS has metrics that can provide application administrators with important insights. Patterns and areas where trouble can arise are immediately exposed so that administrators can take the steps that are necessary for the applications to run smoothly.

A consultant at a technical services company writes, “It supports numerous platforms.” Furthermore, they add, “The CA APM blaming metrics are quite useful in identifying a potential issue.

DX SaaS was previously known as CA DXI, CA Digital Experience Insights.

DX SaaS Customers

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DX SaaS Video

Archived DX SaaS Reviews (more than two years old)

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Consultant at a tech services company with 1,001-5,000 employees
Real User
Top 5Leaderboard
Supports various platforms and is flexible; dashboards and user interface are somewhat outdated
Pros and Cons
  • "It supports numerous platforms."
  • "Old user interface and dashboards could be improved."

What is our primary use case?

We are a IT solution integrator for one of our customer

How has it helped my organization?

Its good for a small or homogenous platform, but for a complex platform involving different application services, root cause identification and reading the instrument through the web can be cumbersome and not very user friendly.

What is most valuable?

The CA APM blaming metrics is quite usefull on identifying a potential issue

What needs improvement?

In terms of APM, CA is lacking in terms of its dashboards and the user interface is quite old. AI capability is quite important these days and could be an additional feature in the next release. 

Buyer's Guide
DEM - Digital Experience Monitoring
August 2022
Find out what your peers are saying about Broadcom, Nexthink, Lakeside Software and others in DEM - Digital Experience Monitoring. Updated: August 2022.
633,572 professionals have used our research since 2012.

For how long have I used the solution?

I've been using this solution for 3 years. 

What do I think about the stability of the solution?

In terms of small to medium enterprise environments, it's quite stable, but for larger environments, you need to think about the scalability. It requires proper design and integrations in the earliest stages. 

What do I think about the scalability of the solution?

Enterprise scalability is good and we use 3 data centers with each have its satellite or poller server to limit the network transaction as locally as possible

How are customer service and support?

The internal technical support at CA is quite good. They have a one-hour response time for priority calls although I think they could improve in terms of their communication. 

How was the initial setup?

The initial setup is quite complex compared to other solutions. It can take up to three times as long as Dynatrace. 

What about the implementation team?

We are a vendor and have experience for around 4 years with the solutions and have other experience of implementing Other APM Solution as well

What's my experience with pricing, setup cost, and licensing?

If you compare CA with Dynatrace, in terms of pricing, my understanding from one of our customers is that CA is a lot cheaper. 

Which other solutions did I evaluate?

We Choose other apm solutions for each AI Capability for root cause identification and Dashboard features.

What other advice do I have?

I think anyone wanting to implement this solution needs to know about the complexity. I think the most important thing is the AI that comes with the update. For a large and complex environment, it's important to be careful with the architecture and the AI capability, because lots of data can be gathered from CA, but in terms of informing those data, or using the data for a more meaningful result can be quite cumbersome for CA, for a standardized environment, which doesn't have any complex environments.

I think this solution is quite good and I would rate it a six out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
PeerSpot user
Buyer's Guide
Download our free DEM - Digital Experience Monitoring Report and find out what your peers are saying about Broadcom, Nexthink, Lakeside Software, and more!
Updated: August 2022
Buyer's Guide
Download our free DEM - Digital Experience Monitoring Report and find out what your peers are saying about Broadcom, Nexthink, Lakeside Software, and more!