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UiPath Platform vs UiPath Process Mining comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
UiPath Platform users experience rapid ROI with cost savings, increased productivity, error reduction, and improved task accuracy.
Sentiment score
6.7
UiPath Process Mining offers up to 40% ROI by enhancing productivity, reducing costs, and improving efficiency within one to two years.
It has saved about 20% to 30% of costs.
Governance Director at Diyar United Company
We have seen a 100% return on investment.
Software Engineer at university of southern california
UiPath has reduced human error and saved employee time.
Developer at a manufacturing company with 10,001+ employees
 

Customer Service

Sentiment score
7.0
UiPath Platform's customer support is highly rated for quick responses, knowledgeable assistance, and effective technical resolutions, with minor improvements suggested.
Sentiment score
7.0
UiPath Process Mining's responsive customer support is praised for effectively addressing automation and configuration issues, enhancing user satisfaction.
They were very helpful, addressing the issue in three hours.
Consultor at Visagio
Even though they are external, I can ping them on Slack and I get a response right away, so they really make it very accessible to be in touch.
Senior Finance Manager at a retailer with 5,001-10,000 employees
He works through whatever unique internal environment scenarios we have to overcome to make sure that it's doing exactly what we need, even though we're constantly having new security measures to implement on top of it.
Senior Manager, Tools & Automation at a tech vendor with 10,001+ employees
UiPath provides exceptional customer service and support, primarily due to its active community forum, community.uipath.com, which offers 24/7 support from developers and community members.
Senior Process Automation Analyst at a computer software company with 501-1,000 employees
From a technical support standpoint, the SMEs are not confident enough in deciding what should be done.
Automation Practice Lead - APAC at a tech services company with 11-50 employees
They prioritize support based on the number of licenses purchased by an organization
Senior Software Engineer at a tech services company with 10,001+ employees
 

Scalability Issues

Sentiment score
7.6
UiPath Platform offers seamless scalability, supporting efficient expansion in enterprises with features like Orchestrator and flexible infrastructure.
Sentiment score
7.0
UiPath Process Mining is highly scalable, integrating well across industries and departments, efficiently managing workloads and complex scenarios.
The solution is capable of scaling with just a few clicks.
Hyper Automation Practice Head | RPA Manager at a tech services company with 11-50 employees
The scalability of the UiPath Platform rates a ten out of ten.
Application Architect / Project Manager at KNDS France
From a technical standpoint, it's essential to make the right technical decisions and design a scalable solution.
Solutions Architect at a tech services company with 11-50 employees
There's significant room for enhancing process integration, data accuracy, and the general applicability of process mining.
Senior Software Engineer at a tech services company with 10,001+ employees
UiPath as a whole is scalable and works well for large-scale organizations.
Senior Process Automation Analyst at a computer software company with 501-1,000 employees
 

Stability Issues

Sentiment score
7.3
UiPath Platform is stable with minimal downtime, quickly resolved issues, and effective performance across diverse environments and infrastructures.
Sentiment score
7.8
UiPath Process Mining is reliable with a 94-96% success rate, though documentation and high-volume stability can improve.
Overall, there was only one instance of downtime in four years, which did not create any significant impact.
Senior Business Analyst at a healthcare company with 1,001-5,000 employees
I have not experienced any downtime, crashes, or performance issues.
Senior Manager, Information Technology at Autodesk, Inc.
Over six years, we have created zero support cases with UiPath.
Director, Applications at a retailer with 10,001+ employees
We find UiPath Process Mining to be generally stable, particularly with the current build.
Senior Process Automation Analyst at a computer software company with 501-1,000 employees
 

Room For Improvement

UiPath users seek improved AI, competitive pricing, clearer documentation, better scalability, and enhanced third-party integration for optimal performance.
Users desire enhanced usability, AI insights, better integration, simplified onboarding, more tutorials, and improved tools in UiPath Process Mining.
Adding more AI could help in small tasks that require intelligence or machine learning, leading to the next stage of automation.
Governance Director at Diyar United Company
If the UI changes or a label is changed, sometimes the whole flow breaks.
Student at a university with 1,001-5,000 employees
Regarding additional functionality for UiPath, I believe that additional features will only come into play when you start talking to the customers, accept feedback, and work on it.
Team lead at a manufacturing company with 10,001+ employees
UiPath Process Mining is associated with a high cost and a difficult learning curve for those unfamiliar with process mining tools.
Senior Process Automation Analyst at a computer software company with 501-1,000 employees
It should focus on identifying opportunities for automation and resource allocation efficiently.
Senior Software Engineer at a tech services company with 10,001+ employees
Adoption is the key.
Manager at a healthcare company with 10,001+ employees
 

Setup Cost

UiPath Platform offers flexible pricing, free Community Edition, but higher costs for large deployments, valued for scalability and ROI.
UiPath Process Mining pricing is variable, with costs based on user count, usage, and available discounts for bulk purchases.
Most of the UiPath products are priced higher than competitors.
Developer at a manufacturing company with 10,001+ employees
The cost can be a barrier in Hungary, making it difficult for me to persuade others to invest, especially when unattended robots come at a significant price point.
RPA Developer at a consultancy with 11-50 employees
When compared to competition, such as Microsoft's Power Automate platform or IBM Cloud Pak, UiPath is expensive.
Solutions Head of Software at Raya Integration
Compared to other solutions such as Power Automate, UiPath is significantly more expensive, with its pro plan starting at $420 per month.
Senior Process Automation Analyst at a computer software company with 501-1,000 employees
UiPath Process Mining is better priced than Celonis, which we found to be on the costlier side.
Manager at a healthcare company with 10,001+ employees
It is a high price for a low rating.
Automation Practice Lead - APAC at a tech services company with 11-50 employees
 

Valuable Features

UiPath's platform offers user-friendly, scalable automation with third-party integration, AI, and extensive community support for technical and non-technical users.
UiPath Process Mining enhances process optimization through user-friendly interfaces, automation integration, and powerful visualization for data-driven decisions.
The tool has a noticeable ROI, and the investment is worth every penny as it reduces tedious tasks and improves scalability.
Governance Director at Diyar United Company
Our use of automation sped up the process of getting paid from insurance companies, saving us substantial amounts of money.
Software Engineer at university of southern california
Whenever they release a product, they also release a course in UiPath Academy. So, you can get familiarized with the product and understand the new capabilities.
Developer at a manufacturing company with 10,001+ employees
These elements allowed us to effectively understand and improve client interactions and manage complex data, especially in the context of banking operations.
Senior Software Engineer at a tech services company with 10,001+ employees
It provides root cause analysis, which identifies delays and deviations in processes, visualizes bottlenecks, and assesses their impact with insightful visualizations.
Senior Process Automation Analyst at a computer software company with 501-1,000 employees
It is excellent in its ability to help us turn raw data into actionable information.
Manager at a healthcare company with 10,001+ employees
 

Categories and Ranking

UiPath Platform
Average Rating
8.8
Reviews Sentiment
7.0
Number of Reviews
911
Ranking in other categories
Robotic Process Automation (RPA) (1st), Agentic Automation (2nd), AI-Agent Builders (1st), Business Orchestration and Automation Technologies (1st), AI Finance & Accounting (2nd)
UiPath Process Mining
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
81
Ranking in other categories
Process Mining (3rd)
 

Mindshare comparison

While both are Process, Business Automation, and Digital Transformation solutions, they serve different purposes. UiPath Platform is designed for Agentic Automation and holds a mindshare of 21.6%, down 29.6% compared to last year.
UiPath Process Mining, on the other hand, focuses on Process Mining, holds 5.5% mindshare, down 7.4% since last year.
Agentic Automation Market Share Distribution
ProductMarket Share (%)
UiPath Platform21.6%
Microsoft Power Automate24.4%
Automation Anywhere18.1%
Other35.900000000000006%
Agentic Automation
Process Mining Market Share Distribution
ProductMarket Share (%)
UiPath Process Mining5.5%
Celonis16.9%
Microsoft Power Automate16.4%
Other61.2%
Process Mining
 

Featured Reviews

reviewer2761431 - PeerSpot reviewer
Manager Rpa at a retailer with 10,001+ employees
Significantly reduces manual effort and improves team workflows through automated ticketing
We've used Agent Builder, IXP, and Maestro for orchestration. We have created context-grounded searches or chatbots using context grounding, and we also use context grounding within an Agentic flow where a bot or agent reads ServiceNow tickets to determine whether it has been assigned to the right work group. If it has not been assigned correctly due to human error, it automatically reassigns it to the right group. I would assess Agentic AI's ability to extract data points as effective. We created an agent for the purpose of extracting data, though not in a document. We created what we call an email conversation agent that engages with a customer, vendor, or someone in an email conversation with a set goal of extracting specific data points for an action to be performed subsequently. The one automation we have deployed in production involves the agent interacting with team members to collect data points and create a ServiceNow ticket. We appreciate almost all features of UiPath Platform, with one of the most successful ones being the use of Coms Mining. Most of the new features related to AI have all been good, and we use Agentic. We have already created a few agents and have started to use Maestro for a few flows, though we are not yet there to orchestrate an end-to-end workflow. We have good ROI from the automations we have developed with UiPath Platform, which far exceeds the investment in the platform. It has saved us tens of thousands of hours in manual effort, making the team members happy to pursue other things of value.
GS
Manager at a healthcare company with 10,001+ employees
End-to-end visibility and transparency help remove bottlenecks
UiPath Process Mining impacts our company positively by providing us with a lot of insights. It helps us optimize our shared services operations. We can see where the process bottlenecks are and address them. It's useful for optimization and reducing bottlenecks across the business processes. UiPath Process Mining helps to free up staff's time for other projects. UiPath Process Mining helps save 10% to 12% of our time. UiPath Process Mining helps us reduce our total cost of ownership (TCO). It helps us reduce our TCO by approximately 5%. It has potential, but we are not using it fully. UiPath Process Mining takes two to three months to implement and another two to three months to adopt. We could see its value within four to six months. UiPath Process Mining comes with quite a few connectors and tools, so its integration capability is decent. UiPath Process Mining provides excellent end-to-end visibility as long as you have the right data source systems and quality. Many times, we struggle with data quality, but if you have good quality data, it provides you with good end-to-end results.
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Answers from the Community

reviewer1942896 - PeerSpot reviewer
Senior Software Engineer at a computer software company with 10,001+ employees
Dec 3, 2022
Dec 3, 2022
Hi @TaoLin, UiPath does support the SaaS model. Please go through the below link: uipath-process-mining-saas-overview Regards, Amol
See 2 answers
AG
Senior Project Manager (Robotic Process Automation) at Hexaware Technologies Limited
Aug 25, 2022
Hi @TaoLin, UiPath does support the SaaS model. Please go through the below link:  uipath-process-mining-saas-overview Regards, Amol
Rajesh Hegde - PeerSpot reviewer
Vice President International Business at conneqt
Dec 3, 2022
Yes, UiPath does support the same. 
 

Top Industries

By visitors reading reviews
Financial Services Firm
11%
Computer Software Company
10%
Manufacturing Company
10%
Performing Arts
5%
Computer Software Company
19%
Financial Services Firm
13%
Manufacturing Company
10%
Healthcare Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business249
Midsize Enterprise143
Large Enterprise667
By reviewers
Company SizeCount
Small Business34
Midsize Enterprise9
Large Enterprise42
 

Questions from the Community

Best RPA tools for IBM iSeries
I can only speak to UiPath since that is the only RPA solution that I have used. I know that there are specific packages that you can integrate into your project that is specifically made to work w...
RPA that Bots can run without centralized control?
Yes, Attended Bots which can run without centralized control Module. RPA Tools like Automation Anywhere, uiPath ,Power Automation they do support this.
How do I choose between UiPath and Microsoft Power Automate?
Microsoft‌ ‌Power‌ ‌Automate‌ ‌is‌ ‌intuitive‌ ‌and‌ ‌easy‌ ‌to‌ ‌integrate‌ ‌and‌ ‌use.‌ ‌I‌ ‌like‌ ‌that‌ ‌there‌ ‌is‌ ‌no‌ ‌coding‌ ‌experience‌ ‌necessary,‌ ‌and‌ ‌appreciate‌ ‌the‌ ‌automated‌...
What do you like most about UiPath Process Mining?
I would rate the stability of UiPath Process Mining a nine out of ten.
What is your experience regarding pricing and costs for UiPath Process Mining?
Regarding pricing and overall licensing cost, for existing UiPath customers, it is reasonable. However, for those solely interested in process mining without existing UiPath usage, Celonis is gener...
What needs improvement with UiPath Process Mining?
In future releases, better integration towards overall business process orchestration would be beneficial for UiPath Process Mining.
 

Also Known As

UiPath Maestro, UiPath Apps, UiPath Agent Builder
ProcessGold
 

Overview

 

Sample Customers

1. Accenture 2. Deloitte 3. PwC 4. IBM 5. Capgemini 6. KPMG 7. Ernst & Young 8. Infosys 9. Cognizant 10. Wipro 11. Tata Consultancy Services 12. HCL Technologies 13. Genpact 14. Tech Mahindra 15. DXC Technology 16. Atos 17. NTT Data 18. CGI 19. L&T Infotech 20. Hexaware Technologies 21. Mindtree 22. Mphasis 23. Virtusa 24. Syntel 25. Zensar Technologies 26. WNS Global Services 27. Hexaware Technologies 28. Larsen & Toubro Infotech 29. Persistent Systems 30. QuEST Global 31. Sonata Software 32. Zensar Technologies
Lotte Corporation, LexisNexis Risk Solutions, Sunway Group, Deloitte, Heritage Bank
Find out what your peers are saying about Automation Anywhere, UiPath, Microsoft and others in Agentic Automation. Updated: December 2025.
881,114 professionals have used our research since 2012.