Try our new research platform with insights from 80,000+ expert users

Symantec CloudSOC CASB vs Zscaler Private Access (ZPA) comparison

Sponsored
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

iboss
Sponsored
Ranking in Cloud Access Security Brokers (CASB)
7th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
19
Ranking in other categories
Secure Web Gateways (SWG) (7th), Internet Security (3rd), Web Content Filtering (1st), ZTNA as a Service (11th), Secure Access Service Edge (SASE) (10th)
Symantec CloudSOC CASB
Ranking in Cloud Access Security Brokers (CASB)
20th
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
6
Ranking in other categories
No ranking in other categories
Zscaler Private Access (ZPA)
Ranking in Cloud Access Security Brokers (CASB)
12th
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Matt Crockford - PeerSpot reviewer
It's easy to roll out, and their understanding of our business made it seamless
One aspect we value about iboss is its simplicity. Their customer service is brilliant, and they are super responsive and knowledgeable. It's easy to roll out, and their understanding of our business made it seamless. We were impressed by the solution's mental health function, which can detect if someone needs help. It scans what users are browsing and flags warning signs so we can check to see if they are okay. We've had to use it a couple of times. The user interface is highly intuitive. Our IT team picked it up with minimal training. It's arranged so that it's easy to find where things are. Another advantage is the single pane of glass console, which gives you visibility into what's happening. We're not fully there yet because we haven't implemented zero trust, but we're excited about the possibilities from the demos we've seen. We launched a POC of iboss' ChatGPT Risk Protection feature two weeks ago. AI is a great tool, but you need to be careful what you put into it. My biggest fear is employees inputting sensitive corporate information or customer PII data into one of these chatbots. I was impressed by our trial of the feature. It's exactly what we wanted. Now, when a user goes to ChatGPT, there's a banner warning them not to share information, and we can block conversations containing customer data like bank details and email addresses. I don't want to stop people from using it, but we need visibility. We've only tried it on a test group of 15 people. You can configure it to look for specific keywords or integrate it with your DLP policy if you have that configured
cto543714 - PeerSpot reviewer
Works very well in a hybrid environment in terms of DLP policies, but trying to do your own troubleshooting can be a little bit difficult
It does scale. They have different data centers spread out for you to do things. It scales just fine, but it is the setup and configuration that you have to do in order for it to scale the way you want it to. I know that some of the newer technologies, such as Zscaler, are doing SD-LAN type connections and things of that sort to improve performance and scalability. So, things are still evolving in terms of scalability. Depending on how you deployed it, you can run into some performance gotchas. If you take a VPN connection and try to overtax it, you can run into problems. You can't say that it didn't scale. You have to use a different method to get the traffic, or you may have to set up two VPN tunnels or things of that sort. So, if you want it to scale, you have to think it through and make sure you are deploying it in a manner to scale. It can scale, but you have to plan it and make sure you think everything through.
Martin Partridge - PeerSpot reviewer
User access is simplified and secured through central core functionalities
The simplicity and logical structure of Zscaler make it easy to use and administer. It allows grouping, enabling en masse access conveniently. Unlike the BlueCoat proxy, which was more prescriptive and individual-focused, Zscaler offers group access. Additionally, Zscaler's modern tools enhance the network architecture by passing everything through a central core of security, ensuring everything is secure before accessing the internet.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"From a use-case scenario, what I like the most is the plug-in. I like the fact that we can do the filtering of these devices offsite independent of the network they are connected to, and we do not have to have traffic coming back inside our network."
"Because of iboss, I did not have to assign web filtering tasks to my techs on a daily basis."
"The console is cloud-based, which is something I really appreciate."
"The iboss system is highly reliable. The false positive rates are small compared to some other systems we've experienced through other partner agencies who use competing solutions."
"Granular setup, which was able to set different levels of filters using the OUs in the AD."
"Technical support is pretty sharp and very responsive."
"Content filtering is the most useful feature of iboss."
"First of all, the security policies are essential. I do not have to rely solely on Active Directory for our users."
"The ability to monitor for threats is the solution's most valuable aspect."
"This solution has improved my organization because it allows us to have visibility and monitoring over our global workforce connectivity to Office 365 and for Service Now."
"One of the most valuable features of Symantec CloudSOC CASB is its detection functionality. It uses the same base as Data Loss Prevention, allowing for close integration between on-premises DLP and the Symantec CloudSOC CASB. This integration lets you manage policies and incidents across both platforms."
"The monitoring and threat protection were the solution's most valuable features."
"The active directory integration is very valuable as we can connect to the list of users that we have and the cloud control, the blocking, the access control of the cloud, can be handled by this product."
"The value in some of these solutions is just the integration of technologies with their on-prem DLP solution. So, you can tie on-prem and cloud DLP policies together. You can apply on-prem policies to the cloud to have consistent policies in a hybrid environment. So, it works very well in that hybrid environment of on-prem and cloud."
"Zscaler Private Access helps by resolving network choke issues, allowing application access from public networks without needing to integrate with internal networks."
"The scalability is amazing. Whenever we need to upgrade the users, it increases immediately."
"It provides security and has a great service user experience."
"Zscaler Private Access (ZPA) is the most mature compared to other vendors in terms of features and stability."
"Zscaler Private Access (ZPA) does an excellent job offering secure remote access to internal applications for our distributed workforce because it provides a granular way to grant access for specific people with specific applications."
"The features I appreciate the most about Zscaler Private Access (ZPA) are that it is very easy to use, and we have Terraform for it, which makes it even easier and very straightforward."
"Zscaler Private Access helps by resolving network choke issues, allowing application access from public networks without needing to integrate with internal networks."
"Zscaler Private Access (ZPA) is more secure than these particular VPN solutions."
 

Cons

"I am currently doing a PoC of the zero trust aspect of it. Compared to other similar solutions, it is hard to get around each feature. It takes a while to get used to it."
"Their on-premise hardware's network interface is capped at one gigabit, which is sort of a problem. If you stand a filter up where all traffic flows through that, according to them, in order to go above a gigabit, you have to have multiple devices, which in today's IT seems a little bit silly. They could easily put in an SFP port into their device that could accommodate 10 gigs or at least offer a box."
"For zero trust implementation, we encountered complexity issues, especially with a large infrastructure company ExxonMobil."
"One thing I would like to see differently with their Zero Trust platform is that some of the AI aspects related to high-risk activities have more false positives."
"To scale up, a new iboss Node Blade Chassis must be purchased."
"The reporting feature needs improvement."
"Our iboss subscription access should be more secure with an OTP or VPN etc. It is easy to gain access if, for example, hackers obtain my username and password."
"Its pricing could be better."
"I would like to see them develop the ability to integrate it with a central management system."
"It's a niche product. Not many people use it, and therefore there isn't as much of a knowledge base surrounding it."
"The data security needs improvement. We should be able to leverage it a bit better for situations where someone may be trying to upload documents onto the cloud application."
"They have some room for improvement in terms of being able to do troubleshooting. If you're trying to troubleshoot it, you have to work a lot with their backend people in order to get to a solution. So, trying to do your own troubleshooting can be a little bit difficult."
"The solution should work to incorporate some machine learning policies like IDM and VML."
"One area for improvement is setting posture profiles for vendor machines."
"Customer service and support are rated seven or eight out of ten, needing improvement in quality and response time."
"There are some bugs in the solution."
"I am not happy with the technical support from Zscaler Private Access (ZPA), particularly in India, where reachability is an issue with salespersons."
"Sometimes connection errors occur when users are unable to connect to the particular cloud."
"The rollout process could be much easier, and the configuration of identity providers like Azure is more complicated than with other zero trust network providers. This can be a pain point."
"The lack of control over the 700+ external IPs through which traffic exits Zscaler is problematic."
"The price is a concern as it increases every year and becomes more expensive, driving customers and other vendors to look for alternatives."
 

Pricing and Cost Advice

"We had the cost of purchasing a new appliance along with the implementation and licensing costs. However, the following year, the cost of just licensing was similar to what was paid the previous year for a new appliance along with the implementation and licensing costs."
"It is not expensive, and it is also not cheap. iboss is priced right in the sweet spot for the number of features it offers."
"We have not priced the solution recently, but they were competitive with other vendors in the past."
"The overall pricing for iboss is very competitive and transparent."
"It is probably in line with other solutions, but I do not deal with the financial side."
"It is expensive compared to one of its competitors."
"It compares well with the competition because they're all priced on a per-user basis. I've seen the rest of them. There is definitely a huge price difference between them."
Information not available
report
Use our free recommendation engine to learn which Cloud Access Security Brokers (CASB) solutions are best for your needs.
858,327 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
12%
Financial Services Firm
11%
Manufacturing Company
9%
Government
6%
Financial Services Firm
26%
Manufacturing Company
10%
Computer Software Company
8%
Comms Service Provider
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about iboss?
Content filtering is the most useful feature of iboss.
What needs improvement with iboss?
For zero trust implementation, we encountered complexity issues, especially with a large infrastructure company Exxon...
What is your primary use case for iboss?
Previously when I used iboss, we did the POC for iboss for ExxonMobil. Four or five people wanted to move from our ol...
What needs improvement with Symantec CloudSOC CASB?
After integrating the Gatelet with a live environment, users experienced connectivity issues because they were not im...
What is your primary use case for Symantec CloudSOC CASB?
The solution helps detect and control data in the cloud, focusing on Shadow IT and Shadow Data. The audit module help...
What is your experience regarding pricing and costs for Zscaler Private Access (ZPA)?
Prices for Zscaler Private Access (ZPA) are higher than traditional solutions, but it provides enhanced security.
What needs improvement with Zscaler Private Access (ZPA)?
Sometimes the team takes more time to provide responses on certain issues, which is why I do not rate it a perfect 10...
What is your primary use case for Zscaler Private Access (ZPA)?
I worked with these organizations for implementing Secure Service Edge and SASE solutions, including Cloud Access Sec...
 

Also Known As

iBoss Cloud Platform
CloudSOC, Symantec CloudSOC
No data available
 

Overview

 

Sample Customers

More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies.
Globe Telecom
Information Not Available
Find out what your peers are saying about Symantec CloudSOC CASB vs. Zscaler Private Access (ZPA) and other solutions. Updated: June 2025.
858,327 professionals have used our research since 2012.