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Symantec CloudSOC CASB vs Zscaler Private Access (ZPA) comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Symantec CloudSOC CASB
Ranking in Cloud Access Security Brokers (CASB)
19th
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
6
Ranking in other categories
No ranking in other categories
Zscaler Private Access (ZPA)
Ranking in Cloud Access Security Brokers (CASB)
9th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
13
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Cloud Access Security Brokers (CASB) category, the mindshare of Symantec CloudSOC CASB is 1.4%, up from 0.7% compared to the previous year. The mindshare of Zscaler Private Access (ZPA) is 2.0%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Access Security Brokers (CASB) Mindshare Distribution
ProductMindshare (%)
Zscaler Private Access (ZPA)2.0%
Symantec CloudSOC CASB1.4%
Other96.6%
Cloud Access Security Brokers (CASB)
 

Featured Reviews

cto543714 - PeerSpot reviewer
CTO at a tech services company with 11-50 employees
Works very well in a hybrid environment in terms of DLP policies, but trying to do your own troubleshooting can be a little bit difficult
It does scale. They have different data centers spread out for you to do things. It scales just fine, but it is the setup and configuration that you have to do in order for it to scale the way you want it to. I know that some of the newer technologies, such as Zscaler, are doing SD-LAN type connections and things of that sort to improve performance and scalability. So, things are still evolving in terms of scalability. Depending on how you deployed it, you can run into some performance gotchas. If you take a VPN connection and try to overtax it, you can run into problems. You can't say that it didn't scale. You have to use a different method to get the traffic, or you may have to set up two VPN tunnels or things of that sort. So, if you want it to scale, you have to think it through and make sure you are deploying it in a manner to scale. It can scale, but you have to plan it and make sure you think everything through.
BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Zero trust access has secured hybrid work and now provides seamless app connectivity
Zscaler Private Access (ZPA) has significantly reduced our attack surface by making our internal apps invisible to the internet. It effectively eliminates lateral movement as users are only connected to the specific application they are authorized to use rather than the entire network segment. Zscaler Private Access (ZPA) is highly stable. The architecture uses a global mesh of service edges with built-in fault tolerance and redundancy, providing an always-on experience that is far more reliable than our old hardware-based VPN concentrator. Zscaler Private Access (ZPA) is elastically scalable because it is a software-defined perimeter and not an appliance-based solution. I can instantly scale to support thousands of additional users without needing to upgrade any physical hardware.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The stability of the solution is very good; it's one of the most stable products on the market."
"This solution has improved my organization because it enables us to have visibility and monitoring over our global workforce connectivity to Office 365 and for Service Now."
"The scalability is excellent, and if a company needs to expand the product, it can do so easily."
"One of the most valuable features of Symantec CloudSOC CASB is its detection functionality. It uses the same base as Data Loss Prevention, allowing for close integration between on-premises DLP and the Symantec CloudSOC CASB. This integration lets you manage policies and incidents across both platforms."
"The active directory integration is very valuable as we can connect to the list of users that we have and the cloud control, the blocking, the access control of the cloud, can be handled by this product."
"The stability of the solution is great, and it's one of the most stable products on the market."
"The value in some of these solutions is just the integration of technologies with their on-prem DLP solution. So, you can tie on-prem and cloud DLP policies together. You can apply on-prem policies to the cloud to have consistent policies in a hybrid environment. So, it works very well in that hybrid environment of on-prem and cloud."
"The monitoring and threat protection were the solution's most valuable features."
"The features I appreciate the most about Zscaler Private Access (ZPA) are that it is very easy to use, and we have Terraform for it, which makes it even easier and very straightforward."
"I would assess the security level achieved with Zscaler Private Access (ZPA)'s Zero Trust architecture as inherent to the system."
"It provides security and has a great service user experience."
"Zscaler ZPA is easy to administer and is organized in a straightforward and logical manner."
"The best advantage of the product is that it is always on as a VPN, which gives us much more functionality."
"Zscaler has allowed an easy, secure way for us to access our internal resources from outside."
"Zscaler Private Access helps by resolving network choke issues, allowing application access from public networks without needing to integrate with internal networks."
"Zscaler Private Access (ZPA) is more secure than these particular VPN solutions."
 

Cons

"The solution should work to incorporate some machine learning policies like IDM and VML."
"The tool's deployment is complex. The environment can be challenging, especially if unfamiliar with the product."
"The data security needs improvement. We should be able to leverage it a bit better for situations where someone may be trying to upload documents onto the cloud application."
"The solution needs to focus on data security."
"They have some room for improvement in terms of being able to do troubleshooting. If you're trying to troubleshoot it, you have to work a lot with their backend people in order to get to a solution. So, trying to do your own troubleshooting can be a little bit difficult."
"The data security needs improvement."
"It's a niche product. Not many people use it, and therefore there isn't as much of a knowledge base surrounding it."
"I would like to see them develop the ability to integrate it with a central management system."
"There are some bugs in the solution, which they are clearly working on, and they are still not resolving them. So it's taking some time."
"Zscaler Private Access (ZPA) could be improved by making troubleshooting for specific mobile devices such as iPhones more intuitive, as identifying the root cause for mobile connectivity issues can sometimes be complex."
"Sometimes connection errors occur when users are unable to connect to the particular cloud."
"Customer service and support are rated seven or eight out of ten, needing improvement in quality and response time."
"The price is a concern as it increases every year and becomes more expensive, driving customers and other vendors to look for alternatives."
"The solution is not scalable; we deploy it in a high-availability environment, but it's not automated."
"One area for improvement is setting posture profiles for vendor machines."
"Zscaler restricts customization to a maximum of 256 customizable rules, which can be a limitation for us."
 

Pricing and Cost Advice

"It compares well with the competition because they're all priced on a per-user basis. I've seen the rest of them. There is definitely a huge price difference between them."
Information not available
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909,725 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Construction Company
18%
Financial Services Firm
12%
Manufacturing Company
8%
Retailer
7%
Outsourcing Company
13%
Financial Services Firm
13%
Insurance Company
10%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise4
Large Enterprise7
 

Questions from the Community

What needs improvement with Symantec CloudSOC CASB?
After integrating the Gatelet with a live environment, users experienced connectivity issues because they were not imported into the Symantec CloudSOC CASB. Currently, user import into the solution...
What is your primary use case for Symantec CloudSOC CASB?
The solution helps detect and control data in the cloud, focusing on Shadow IT and Shadow Data. The audit module helps with Shadow IT, while the Securelet and Gatelet modules monitor and prevent da...
What is your experience regarding pricing and costs for Zscaler Private Access (ZPA)?
Regarding pricing, setup costs, and licensing for Zscaler Private Access (ZPA), while it is not the cheapest solution, when you factor in the reduced VPN infrastructure, hardware maintenance, and o...
What needs improvement with Zscaler Private Access (ZPA)?
After deploying Zscaler Private Access (ZPA), I notice a reduction in VPN-related support tickets, particularly during peak hours, and audits become smoother because access is clearly defined per a...
What is your primary use case for Zscaler Private Access (ZPA)?
My primary use case for Zscaler Private Access (ZPA) is securing application-level access to internal applications without exposing the network to the public network. Previously, VPN gave users bro...
 

Also Known As

CloudSOC, Symantec CloudSOC
No data available
 

Overview

 

Sample Customers

Globe Telecom
Information Not Available
Find out what your peers are saying about Symantec CloudSOC CASB vs. Zscaler Private Access (ZPA) and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.