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Symantec Server Management Suite vs SymphonyAI IT Service Management comparison

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Buyer's Guide
Server Monitoring
April 2024
Executive Summary

We performed a comparison between Symantec Server Management Suite and SymphonyAI IT Service Management based on real PeerSpot user reviews.

Find out what your peers are saying about Zabbix, Microsoft, ServiceNow and others in Server Monitoring.
To learn more, read our detailed Server Monitoring Report (Updated: April 2024).
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768,740 professionals have used our research since 2012.
Featured Review
Use Symantec Server Management Suite?
Shibu Babuchandran
High-availability solution that reduces costs and workload
SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "We have a regular license."
  • "SummitAI IT Management Suite's pricing is a bit expensive."
  • "The product's cost is average."

    • More SymphonyAI IT Service Management Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about SummitAI IT Management Suite?
    Top Answer:It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.
    Read all 4 answers   →
    What is your experience regarding pricing and costs for SummitAI IT Manag...
    Top Answer:The product's cost is average. It used to be inexpensive, but now they have added many functionalities. Still, it is cheaper than other more significant tools in the market. The suite is not just… more »
    Read all 3 answers   →
    What needs improvement with SummitAI IT Management Suite?
    Top Answer:Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies or… more »
    Read all 4 answers   →
    Ranking
    31st
    out of 42 in Server Monitoring
    Views
    78
    Comparisons
    67
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    23rd
    out of 49 in IT Service Management (ITSM)
    Views
    399
    Comparisons
    310
    Reviews
    3
    Average Words per Review
    450
    Rating
    7.7
    Comparisons
    Also Known As
    Symantec Altirs Server Management Suite
    Summus IT Management Suite
    Learn More
    Broadcom
    SymphonyAI
    Overview

    Symantec Server Management Suite provides IT administrators with a comprehensive solution for managing physical and virtual servers across a broad array of platforms. The suite provides solutions to provision, control, automate, and monitor servers from a central console. With these tools, organizations gain and maintain control of their servers, reduce service interruptions, and increase uptime. With Server Management Suite, organizations are able to:

    • Manage change with confidence by driving predictable and repeatable day-to-day operations.
    • Make smarter, faster decisions with real-time conclusions that are data-driven.
    • Drive innovation through the adoption of new technologies and implementation of automated processes without adding new tools, people, or methodologies.

    SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

    Sample Customers
    Amway (China) Co. Ltd., Barnabas Health, Cabela's Inc., College of Science, Technology, and Applied Arts of Trinidad and Tobago (COSTAATT), Comparex, DHL Hub Leipzig GmbH, GaVI GmbH, Helvetia Versicherungen, Kwizda Holdings GmbH, NASDAQ OMX Group Inc., Ningbo Municipal Yinzhou District No.2 Hospital, Shanghai Pudong International Container Terminals Co. Ltd., Travelport, University of Oxford
    Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm13%
    Manufacturing Company9%
    Construction Company8%
    Company Size
    No Data Available
    REVIEWERS
    Small Business10%
    Midsize Enterprise60%
    Large Enterprise30%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise23%
    Large Enterprise60%
    Buyer's Guide
    Server Monitoring
    April 2024
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    Symantec Server Management Suite is ranked 31st in Server Monitoring while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. Symantec Server Management Suite is rated 0.0, while SymphonyAI IT Service Management is rated 7.8. On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". Symantec Server Management Suite is most compared with MidVision RapidDeploy, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk.

    We monitor all Server Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.