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ServiceNow Customer Service Management vs Zingly.ai comparison

ServiceNow and Zingly.ai are both solutions in the Customer Experience Management category. ServiceNow is ranked #3 with an average rating of 8.3, while Zingly.ai is ranked #77. Additionally, 100% of ServiceNow users are willing to recommend the solution.
ServiceNow Customer Service...
Read 14 ServiceNow Customer Service Management reviews
  • 626 Views
  • 110 Comparison Views
100% willing to recommend
Zingly.ai
  • 8 Views
  • 4 Comparison Views
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 17, 2025

ServiceNow Customer Service Management and Zingly.ai are competing in the customer service software market, offering diverse capabilities tailored to various business needs. ServiceNow appears stronger in integration and scalability, while Zingly.ai excels with its innovative AI-driven features.

Features: ServiceNow provides comprehensive ticketing, workflow automation, and multi-channel support integration, effectively serving large enterprises. Zingly.ai leverages advanced AI for customer interaction automation and sentiment analysis, appealing to businesses seeking cutting-edge technology.

Ease of Deployment and Customer Service: ServiceNow is known for its enterprise-grade infrastructure, which may require more sophisticated implementation but offers extensive customer support. Zingly.ai offers a more agile deployment model with quicker setup times and proactive customer service.

Pricing and ROI: ServiceNow's setup costs are significant due to its enterprise-level solutions; however, the ROI is compelling for businesses with long-term agendas. Zingly.ai provides a more flexible pricing structure, minimizing initial expenses and promising swift returns, especially for businesses focusing on innovative AI functionalities.

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Buyer's Guide
Customer Experience Management
May 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Customer Service...
Ranking in Customer Experience Management
3rd
Average Rating
8.2
Reviews Sentiment
7.7
Number of Reviews
14
Ranking in other categories
CRM Customer Engagement Centers (3rd)
Zingly.ai
Ranking in Customer Experience Management
77th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Arvind Mehrotra - PeerSpot reviewer
Integrating departments for unified service while managing complexity and learning curve
ServiceNow Customer Service Management ( /products/servicenow-customer-service-management-reviews ) integrates the admin, finance, HR, and service departments, enabling an employee of an organization to get service from a single window. It integrates all different queues into one dashboard and consolidates various departments, ensuring visibility across the organization is transparent. It helps to create a shared services organization, reducing the operational complexity and facilitating a more unified service delivery. It consolidates all service desks under one umbrella, enhancing efficiency.
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Top Industries

By visitors reading reviews
Educational Organization
14%
Computer Software Company
9%
Financial Services Firm
9%
Manufacturing Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about ServiceNow Customer Service Management?
We can integrate different technologies in ServiceNow Customer Service Management. An organization would like to offer a digital transformative experience to its employees and customers, which the ...
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What is your experience regarding pricing and costs for ServiceNow Customer Service Management?
ServiceNow Customer Service Management is expensive, although there is value for money considering the time and administrative efficiencies it brings.
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What needs improvement with ServiceNow Customer Service Management?
The integration cost and learning curve are very high, and managing this platform requires sophisticated handling, which is more complex compared to other solutions.
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Comparisons

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Microsoft Dynamics CRM vs ServiceNow Customer Service Management
Compared 55% of the time
Genesys Cloud CX vs ServiceNow Customer Service Management Logo
Genesys Cloud CX vs ServiceNow Customer Service Management
Compared 23% of the time
SAP Service Cloud vs ServiceNow Customer Service Management Logo
SAP Service Cloud vs ServiceNow Customer Service Management
Compared 22% of the time
More ServiceNow Customer Service Management Competitors
No data available
 

Product Reports

Buyer's Guide
ServiceNow Customer Service Management
May 2025
ServiceNow Customer Service Management reportDownload ServiceNow Customer Service Management product report
Buyer's Guide
Customer Experience Management
May 2025
Zingly.ai reportDownload Zingly.ai product report
 

Also Known As

ServiceNow CSM
No data available
 

Overview

Customer Service Management groups key applications and capabilities into scalable packages that can grow with you as your needs change.

ServiceNow

Zingly.ai enhances efficiency with intelligent automation, streamlining processes and reducing manual intervention. This AI-driven platform optimizes operations for improved productivity.

Zingly.ai integrates advanced AI technology to automate time-consuming tasks, allowing organizations to focus on strategic goals. Its user-friendly interface provides seamless integration with existing systems, ensuring a smooth and efficient transition. Tailored for scalability, it's suitable for businesses of all sizes, offering robust data security and compliance features.

What are the most important features?
  • AI Automation: Streamlines tasks, reducing manual input and increasing operational efficiency.
  • Scalability: Designed to grow with your business, ensuring continued effectiveness.
  • Data Security: Provides robust measures to protect sensitive information.
Why consider the benefits and ROI?
  • Cost Reduction: Lowers operational costs through automation.
  • Productivity Boost: Increases output by minimizing repetitive tasks.
  • Strategic Focus Shift: Frees up resources to focus on growth-oriented activities.

In healthcare, Zingly.ai automates appointment scheduling and data management, enhancing patient experience. In finance, it supports compliance and risk assessment, while in manufacturing, it improves supply chain management through predictive analysis.

Zingly.ai
 

Sample Customers

Siemens Healthineers, SAP SuccessFactors, Asurion
Information Not Available
Buyer's Guide
Customer Experience Management
May 2025
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