"It provides more visibility and more control over endpoints. It reduces the noise. It clears things and only shows things that are really important. It only shows those things that need to be looked at or need to be investigated further. Other similar solutions give you a lot of alerts and other things, but Secureworks gives you a defined or less noisy view so that you can work or focus on things that are important in terms of investigation, response, and remediation."
"The pricing is flexible."
"The initial setup was very straight forward."
"The most valuable feature is threat hunting."
"Sophos MTR will stop the threat as it is happening. Intercept X, which is a part of it, has the ability to roll back, so the attack is undone. And then the advanced edition of MTR lets me handle the threat by talking on the phone. I don't have to deal with it. I don't have to just go through emails back and forth. We don't have to pay extra for Rapid Response services. If something is happening, they're right on top of it."
"It is stable and scalable. It has good technical support."
"The most valuable aspect of this solution is the ability to interact with the firewall and workstations seamlessly to shut down the threats. Additionally, you are able to control the workstations remotely."
"Dell Secureworks is for higher-end customers and it's not quite as straightforward to implement or to get up and running as some of the other solutions."
"In terms of ROI, I'd be surprised if there is any investment return on the SIM."
"Tamper-proofing or tamper protection is still pending in Secureworks. Tamper protection will make it more secure. If I'm an admin of a device, I can uninstall an agent without the knowledge of the security or Secureworks admin. If someone gets hold of one endpoint with admin credentials, he can remove anything, and an organization will lose visibility. They need to work on providing more visibility across endpoints. A couple of times it has happened that the cloak agent is there, but it did not get activated, or there were some issues. The machine was restarted, but the cloak agent didn't run. In such cases, you have to troubleshoot. It is a big issue if a cyber attack is happening, and your machine is rebooted, but the events are not captured."
"One of the limitations that we have found is with communications and the languages in different countries."
"There is room for improvement in performance and upgrades."
"Once in a great while, an update fails."
"It could be more secure."
An advanced MDR solution should deliver security analytics software, 24x7 support, threat hunting, and incident response in a single solution.
Threat Notification Isn’t the Solution – It’s a Starting Point
Other managed detection and response (MDR) services simply notify you of attacks or suspicious events. Then it’s up to you to manage things from there.
With Sophos MTR, your organization is backed by an elite team of threat hunters and response experts who take targeted actions on your behalf to neutralize even the most sophisticated threats.
Secureworks Red Cloak MDR is ranked 5th in Managed Detection and Response (MDR) with 3 reviews while Sophos Managed Threat Response is ranked 7th in Managed Detection and Response (MDR) with 4 reviews. Secureworks Red Cloak MDR is rated 7.6, while Sophos Managed Threat Response is rated 8.6. The top reviewer of Secureworks Red Cloak MDR writes "Good for managing alerts, has great automatic responses, and is flexible with pricing". On the other hand, the top reviewer of Sophos Managed Threat Response writes "Stops threats as they happen". Secureworks Red Cloak MDR is most compared with CrowdStrike Falcon Complete, SentinelOne Vigilance, Trend Micro Managed XDR, Red Canary MDR and Rapid7 MDR, whereas Sophos Managed Threat Response is most compared with CrowdStrike Falcon Complete, SentinelOne Vigilance, Binary Defense MDR, Rapid7 MDR and Bitdefender MDR. See our Secureworks Red Cloak MDR vs. Sophos Managed Threat Response report.
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