Try our new research platform with insights from 80,000+ expert users

SAP Business Communications Manager vs Vocalcom Hermes.Net comparison

SAP and Vocalcom are both solutions in the Contact Center Infrastructure category. SAP is ranked #7, while Vocalcom is ranked #14. SAP holds a 4.1% mindshare in CCI, compared to Vocalcom’s 3.4% mindshare.
SAP Business Communications...
  • 59 Views
  • 31 Comparison Views
Vocalcom Hermes.Net
  • 42 Views
  • 20 Comparison Views

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SAP Business Communications...
Ranking in Contact Center Infrastructure
7th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Contact Center Platforms (20th)
Vocalcom Hermes.Net
Ranking in Contact Center Infrastructure
14th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Contact Center Infrastructure category, the mindshare of SAP Business Communications Manager is 4.1%, up from 1.3% compared to the previous year. The mindshare of Vocalcom Hermes.Net is 3.4%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Contact Center Infrastructure
 

Comparisons

Avaya Infinity Platform vs SAP Business Communications Manager Logo
Avaya Infinity Platform vs SAP Business Communications Manager
Compared 50% of the time
Mitel Contact Center Solutions vs SAP Business Communications Manager Logo
Mitel Contact Center Solutions vs SAP Business Communications Manager
Compared 50% of the time
More SAP Business Communications Manager Competitors
Genesys Cloud CX vs Vocalcom Hermes.Net Logo
Genesys Cloud CX vs Vocalcom Hermes.Net
Compared 100% of the time
More Vocalcom Hermes.Net Competitors
 

Product Reports

Buyer's Guide
Contact Center Platforms
May 2025
SAP Business Communications Manager reportDownload SAP Business Communications Manager product report
No data available
 

Also Known As

Business Communications Manager
Hermes.Net
 

Overview

The SAP Business Communications Management rapid-deployment solution provides preconfigured contact center functions and is integrated into CRM. It's contents include:

  • Routing of inbound contacts based on IVR* entries, waiting time, priority or status.
  • Enhanced presence information and routing.
  • Transfer, toggle, hold, and outbound call functions.
  • "Queue callback" and speech recording.
  • Real-time monitoring and reporting.
  • CRM IC, contact center softphone, and office softphone.
SAP
Information not available
Vocalcom
 

Sample Customers

Kaeser Kompressoren
Filiassur
See our list of best Contact Center Infrastructure vendors.

We monitor all Contact Center Infrastructure reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.