Salesforce vs Yogi comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Salesforce
Ranking in Customer Experience Management
3rd
Average Rating
8.0
Number of Reviews
33
Ranking in other categories
No ranking in other categories
Yogi
Ranking in Customer Experience Management
68th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Bruno_Silva - PeerSpot reviewer
Feb 21, 2024
Enables a robust and versatile CRM solution with rich out-of-the-box functionality and good reliability
There's potential for further improvements to enhance the complexity of processes, especially for B2B evaluations and detailed negotiations. This can sometimes be challenging for agents relying solely on laptops due to limited screen space, whereas the mobile app provides a more immediate and convenient interface for conducting business with customers. There's room for improvement in user experience, particularly in how artifacts are displayed within forms. Enhancements could provide more intuitive navigation for users. Additionally, incorporating artificial intelligence into the process would be beneficial. This would involve leveraging AI to automate manual tasks and provide suggestions for fulfilling information collected by agents and management. AI assistants could offer recommendations to enhance efficiency and accuracy in data processing.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pricing and Cost Advice

"I looked at Salesforce for mobility purposes about five years ago, and the pricing was fairly competitive for mobile implementations at that time."
"Salesforce is an expensive solution."
"The solution's pricing is competitive."
"Salesforce's licensing costs are yearly. It is expensive."
"I rate the product's price a six on a scale of one to ten, where one is extremely cheap, and ten is very expensive."
"The license is yearly."
"Salesforce is overpriced."
"The tool is expensive."
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Company Size

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Small Business
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Questions from the Community

What do you like most about Salesforce?
The solution's analytics reporting features are quite good.
What needs improvement with Salesforce?
Our customers wants more enterprise-level capabilities. Currently, we specialize in Salesforce, but many customers want us to support other platforms like SAP. There is also a focus on AI initiativ...
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Comparisons

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Overview

Find out what your peers are saying about Qualtrics, ServiceNow, Salesforce and others in Customer Experience Management. Updated: June 2024.
792,031 professionals have used our research since 2012.