Salesforce Service Cloud and Splunk Enterprise Platform cater to different business needs in CRM and data analysis, respectively. Salesforce seems to have the upper hand in CRM functionalities, providing user satisfaction with its integration features and responsive solutions.
Features: Salesforce Service Cloud offers robust CRM capabilities with case management, customizable consoles, and integration with Salesforce products. It also automates updates to keep users on the latest version. Splunk Enterprise Platform excels in data collection and real-time analysis, supporting IT operations and big data management, although it requires initial customization.
Room for Improvement: Salesforce users highlight the need for improved email integration, a faster interface, and changes in pricing structure. Splunk users seek more out-of-the-box functionalities, a smoother initial setup, and a less restrictive pricing model for smaller companies.
Ease of Deployment and Customer Service: Salesforce provides robust support and a wide range of community resources thanks to its SaaS structure, but its first-line tech support can be lacking. Splunk is often deployed on-premises, offering flexibility for large data volumes but facing challenges in ease of deployment compared to Salesforce.
Pricing and ROI: Salesforce Service Cloud is perceived as costly, but users find its comprehensive CRM functionalities and operational efficiencies justify the cost. Splunk's pricing is also seen as high, especially for smaller businesses; however, its ROI is recognized in data handling and security monitoring.
Salesforce Service Cloud requires significant maintenance effort to see ROI.
Splunk Enterprise Platform saves approximately 20 to 30 percent of my time without having to perform different actions separately.
Unless you have premium support, assistance is restricted.
Nobody can compete with Salesforce Service Cloud's scalability.
Some products can automatically scale, but Splunk requires manual configuration changes to achieve scale, which is slightly outdated compared to modern technologies.
Splunk Enterprise Platform is scalable to some extent, which is acceptable.
We rarely encounter stability issues with Salesforce Service Cloud, although when they occur, they cause significant disruption.
It requires managing configuration files and processing operations manually, limiting its auto-scaling capabilities.
Salesforce Service Cloud should focus on simplification.
The pricing of Salesforce Service Cloud is expensive compared to other solutions like our current SAP CRM, which is much cheaper.
The deep learning capabilities need enhancing, especially on Splunk Cloud, where customers find it challenging to use deep learning tools without setting up backend computing resources.
It is complex for inexperienced cybersecurity engineers and requires experienced personnel to handle it effectively.
I feel this can be improved in terms of performance.
Salesforce Service Cloud is expensive.
The approximate licensing costs for Salesforce Service Cloud are around three hundred dollars a year per user.
The pricing model is based on ingesting data sizes, not user count, and includes a free tier for up to 500 MB of daily data.
Splunk Enterprise Platform is expensive.
Salesforce Service Cloud offers pre-built packages that are best in class.
Salesforce Service Cloud improved our organization with its mobile capabilities.
It saves time by allowing me to perform actions on a single platform instead of managing them separately.
Splunk's Machine Learning Toolkit is offered without charge, allowing users to incorporate machine learning in their business logic, aiding in procedures like threat hunting.
The features that have proven most effective for real-time data analysis include parts of the platform and its automation capabilities.
Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.
Explore data of any type and value — no matter where it lives in your data ecosystem.
Drive business resilience by monitoring, alerting and reporting on your operations.
Create custom dashboards and data visualizations to unlock insights from anywhere — in your operations center, on the desktop, in the field and on the go.
Use data from anywhere across your entire organization so you can make meaningful decisions fast.
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