We performed a comparison between Salesforce Service Cloud and Splunk Enterprise Platform based on real PeerSpot user reviews.
Find out in this report how the two IT Alerting and Incident Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The plug-ins that work with other standard systems have made the product industry-ready."
"The strength lies in its ability to work cohesively with other systems, creating a centralized hub that enhances efficiency and collaboration across various functionalities within our organization."
"Salesforce Service Cloud offers several notable features. It includes robust case routing, escalation capabilities, entitlement mapping, and entanglement rules. Additionally, it supports Computer Telephone Integration (CTI), which allows for automatic case generation when a call is made to a designated number."
"It is a stable product."
"It’s feasible to configure the platform according to the specific processes utilised. Customization of the platform could be carried out based on the techniques we employ."
"It's a cloud tool, so it is easy to set up."
"The interface is quite user-friendly."
"We use Salesforce Service Cloud for lead management and opportunity management."
"The best thing about Splunk is you can collect all the data you want, and you can play with the data and do what you want."
"What I find the most valuable about the platform is its DB Connect and its versatility in general. I also like its adaptability to any use case when it comes to collecting and analyzing data."
"The solution is very good for monitoring compared to other tools."
"Easy setup and maintenance"
"Splunk Enterprise is a wireless enterprise application that can be customized based on training."
"The product is very easy to use."
"The most valuable feature of Splunk Enterprise Platform is that it's a customizable solution."
"The most valuable feature of the solution is the analytics part."
"Knowledge Management platform could use some intelligence improvements. Data mining techniques for recommending the most relevant knowledge articles would be beneficial. Currently, that selection process is more administrative. AI could be used here."
"The documentation could be improved."
"The integrations with other solutions can be improved."
"One minor drawback is that its implementation requires some preparation. It's not something you can implement instantly; it takes time. The only issue I've encountered is that you need to ensure the implementation is done properly, which can be time-consuming. So, it requires some time and attention."
"The pricing for what Salesforce Service Cloud offers is not great."
"I'm not deeply engaged with this team, so I don't have extensive experience with it. As you mentioned, I haven't used it much yet, so my experience is limited."
"The pricing of the solution can be made cheaper."
"Salesforce should include maps as a default offering so that, as a customer, I can view where the technician is on the geographical map."
"Splunk is not an out-of-the-box solution like Micro Focus or Zabbix. You have to create your request to collect the data and add crucial components to the software."
"It's not easy or feasible to reach out to Splunk directly."
"Things have to be managed manually"
"The solution’s pricing could be improved."
"Based on my experience, I've noticed areas for improvement, particularly in support. Developers typically interact with support personnel who may lack technical expertise when raising support tickets. This can result in delays as initial interactions involve sharing documents before escalation to higher support levels."
"The solution's license cost is high and can be improved."
"The platform is too expensive for small businesses. Splunk should focus more on delivering something for small businesses and entrepreneurs."
"The product doesn’t have prebuilt dashboards."
Salesforce Service Cloud is ranked 7th in IT Alerting and Incident Management with 39 reviews while Splunk Enterprise Platform is ranked 6th in IT Alerting and Incident Management with 20 reviews. Salesforce Service Cloud is rated 8.6, while Splunk Enterprise Platform is rated 8.4. The top reviewer of Salesforce Service Cloud writes "High scalability with good plugins and excellent customer visibility". On the other hand, the top reviewer of Splunk Enterprise Platform writes "A platform for monitoring storage, CPU, RAM, Windows logs, and Cisco network logs on large machines". Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Management, Vlocity and BSI, whereas Splunk Enterprise Platform is most compared with Apache Superset. See our Salesforce Service Cloud vs. Splunk Enterprise Platform report.
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We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
