Rootly vs Splunk ITSI (IT Service Intelligence) comparison

Why PeerSpot?

Rootly and Splunk are both solutions in the IT Alerting and Incident Management category. Rootly is ranked #11 with an average rating of 8.0, while Splunk is ranked #4 with an average rating of 8.6. Rootly holds a 2.8% mindshare in IMS, compared to Splunk’s 2.0% mindshare. Additionally, 100% of Rootly users are willing to recommend the solution, compared to 98% of Splunk users who would recommend it.

Rootly

Read 4 Rootly reviews

1,567 Views
1,567 Comparison Views

100% willing to recommend

Splunk ITSI (IT Service Int...

Read 64 Splunk ITSI (IT Service Intelligence) reviews

7,322 Views
1,245 Comparison Views

98% willing to recommend

Rootly

Splunk ITSI (IT Service Int...

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Executive Summary

We performed a comparison between Rootly and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.

Find out in this report how the two IT Alerting and Incident Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Rootly vs. Splunk ITSI (IT Service Intelligence) Report (Updated: September 2026).

Buyer's Guide

Rootly vs. Splunk ITSI (IT Service Intelligence)

September 2026

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Helped 915,341 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

3.7

Rootly enhances productivity and standardizes incident management despite uncertainties regarding measurable ROI and specific efficiency metrics.

Sentiment score

5.8

Splunk ITSI offers quick ROI with reduced resource costs and downtime, improving workflow efficiency and data visibility.

No quotes available

For more quotes and insights, download the Rootly report

We estimate a 30 to 35 percent saving on resource costs and around 25 to 30 percent savings on inventory expenses, all credited to utilizing Splunk ITSI (IT Service Intelligence) effectively.

Bharath G

SIEM Splunk Engineer/Architect at Cepheid

Risks can mean that if one failure happens, it can result in risks in hundreds of thousands of USD.

SaketShrivastava

Technology And Digitization Lead at JLL

It has saved me a lot of money and a lot of time.

Karthik Palepu

IT Associate at Accenture

For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report

Customer Service

Sentiment score

6.5

Rootly's customer service is praised for quick, proactive engagement and useful Slack support, leading to high user satisfaction.

Sentiment score

6.8

Splunk ITSI's customer service is skilled and responsive, but users desire quicker handling of high-priority cases.

Rootly's customer support is great; every time we have had to use it, they have gotten in touch with us really quickly and connected us to the relevant teams to fix our problems or potentially suggest a feature for the future.

MatthewTaylor

Lead Dev Ops Engineer at a financial services firm with 51-200 employees

The customer support is quite good; I can write to Rootly specialists in Slack, and that is very useful.

Nikolai Dvoinishnikov

Devops engineer at a tech vendor with 51-200 employees

For more quotes and insights, download the Rootly report

The technical support is excellent, and I would rate it at ten.

Shubham Kumar

Senior consultant at a tech services company with 51-200 employees

We typically have weekly calls with the technical staff, and whenever we encounter issues, they usually reply with solutions within one or two days.

DhirendraSingh2

Senior Consultant at a consultancy with 10,001+ employees

I would rate Splunk ITSI (IT Service Intelligence) support at nine or 9.5 because it is a highly effective and handy tool.

Jyoti K

Splunk Developer ( Training & Enablement) at DXC Technology

For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report

Scalability Issues

Sentiment score

6.1

Rootly enhances scalability by seamlessly integrating with growth, simplifying component addition, alert management, and user expansion for teams.

Sentiment score

7.7

Splunk ITSI efficiently scales in diverse environments, though infrastructure and licensing costs may affect its scalability performance.

If we ever need to add a new alert, we just put it into the code, run the pipeline, and we are done.

MatthewTaylor

Lead Dev Ops Engineer at a financial services firm with 51-200 employees

Rootly's scalability is great; it goes under the hood and my colleagues and I as users do not think about it generally.

Nikolai Dvoinishnikov

Devops engineer at a tech vendor with 51-200 employees

For more quotes and insights, download the Rootly report

Splunk is highly scalable, with the ability to expand efficiently.

Shubham Kumar

Senior consultant at a tech services company with 51-200 employees

When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages.

DhirendraSingh2

Senior Consultant at a consultancy with 10,001+ employees

Splunk ITSI (IT Service Intelligence) scalability allows us to predict analytics such as service degradation and perform root cause analysis through metrics, logs, and traces.

Manoj-Agarwal

Sr. Technical Manager at Vodafone

For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report

Stability Issues

Sentiment score

8.7

Rootly is praised for its stability, with users consistently highlighting its reliability and lack of issues or complications.

Sentiment score

7.7

Splunk ITSI is stable and reliable, handling large datasets effectively with minimal downtime and generally high user ratings.

No quotes available

For more quotes and insights, download the Rootly report

The setup, however, must be done correctly as incorrect deployment can lead to issues.

Shubham Kumar

Senior consultant at a tech services company with 51-200 employees

Splunk ITSI (IT Service Intelligence) fails if you do not have good hardware requirements.

DhirendraSingh2

Senior Consultant at a consultancy with 10,001+ employees

I would rate the stability of Splunk ITSI (IT Service Intelligence) as a perfect ten; it is an extremely stable tool.

Jyoti K

Splunk Developer ( Training & Enablement) at DXC Technology

For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report

Room For Improvement

Rootly aims to improve integration, notifications, and customization with AI while listening to user feedback for future enhancements.

Splunk ITSI faces complexity and cost issues, needing better documentation, integrations, monitoring, predictive analytics, and improved usability features.

We had one incident when we lost alerting generally because Rootly crashed, and we did not like it.

Nikolai Dvoinishnikov

Devops engineer at a tech vendor with 51-200 employees

The integration process could be easier, perhaps with the addition of AI to facilitate smoother integrations with other applications, especially since those who manage integrations often need technical knowledge about web services and single sign-on processes, which can be challenging for non-technical users.

Luis Vasconcelos

System Architect at CI&T

Enhancing search functionality to make it easier to locate historical incidents and action items would be beneficial.

Chandana G

Specilist at a tech vendor with 10,001+ employees

For more quotes and insights, download the Rootly report

I would appreciate additional features in the next release of Splunk ITSI (IT Service Intelligence) such as cloud infrastructure monitoring including CICDs, Kubernetes, and similar technologies.

Ahmed Naguib

Director at Techpace

On-cloud upgrades are easy, but on-premises upgrades are very painful.

SaketShrivastava

Technology And Digitization Lead at JLL

If Splunk ITSI (IT Service Intelligence) could handle real-time call-outs automatically—not just incident creation—this would reduce our dependency on PagerDuty and consolidate processes within Splunk ITSI (IT Service Intelligence).

VaibhavSharma2

Monitoring Dev Ops Engineer at Centrica

For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report

Setup Cost

Rootly offers competitive pricing and easy setup, appealing to enterprises, though user addition processes could improve.

Splunk ITSI is considered pricey, linked to data volume, but valued for its features and support; affordability varies.

Generally, it is great and the price is great, and that is the reason we chose Rootly.

Nikolai Dvoinishnikov

Devops engineer at a tech vendor with 51-200 employees

Rootly scheduled a call with us and was very quick to give us a POC license to trial out the full product.

MatthewTaylor

Lead Dev Ops Engineer at a financial services firm with 51-200 employees

For more quotes and insights, download the Rootly report

Splunk ITSI tends to be more expensive compared to some open-source solutions.

Shubham Kumar

Senior consultant at a tech services company with 51-200 employees

I believe the pricing is based on daily volume ingestion.

DhirendraSingh2

Senior Consultant at a consultancy with 10,001+ employees

The pricing reflects usage levels, and compared to others in the market, Splunk ITSI (IT Service Intelligence) provides a reasonable solution.

Dwarika Nath Mohanty

Works at a tech services company with 1,001-5,000 employees

For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report

Valuable Features

Rootly's Slack integration streamlines communication, enhances workflow, improves resolution rates, and boosts operational efficiency with top tool integrations.

Splunk ITSI is valued for intelligent alerting, predictive analytics, and integration capabilities, enhancing visibility and reducing incident noise.

With the strategic approach of putting everyone in a Slack group to resolve incidents, we have reduced the percentage of incidents created in a month by thirty percent during the first three months of using Rootly.

Luis Vasconcelos

System Architect at CI&T

Rather than manually tweaking schedules to try to hack a way to shadow existing engineers, Rootly gave us a shadow feature which allowed us to say person X, please shadow person Y, using these times and these days, very customizable.

MatthewTaylor

Lead Dev Ops Engineer at a financial services firm with 51-200 employees

The precise rules and entities help me route alerts very specifically to the exact persons who are in charge and to rotate this person using on-call policies.

Nikolai Dvoinishnikov

Devops engineer at a tech vendor with 51-200 employees

For more quotes and insights, download the Rootly report

The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems.

Ahmed Naguib

Director at Techpace

One valuable feature is the scheduled maintenance window provided by Splunk ITSI (IT Service Intelligence) because Splunk does not offer this scheduling maintenance feature in the core product, but Splunk ITSI (IT Service Intelligence) helps us with these maintenance reports.

DhirendraSingh2

Senior Consultant at a consultancy with 10,001+ employees

The most beneficial aspect for me is that it is AI-enabled, providing us with very good analytics.

SaketShrivastava

Technology And Digitization Lead at JLL

For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report

Categories and Ranking

Rootly

Ranking in IT Alerting and Incident Management

11th

Average Rating

8.0

Reviews Sentiment

5.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Splunk ITSI (IT Service Int...

Ranking in IT Alerting and Incident Management

4th

Average Rating

8.4

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (9th)

Mindshare comparison

As of October 2026, in the IT Alerting and Incident Management category, the mindshare of Rootly is 2.8%, down from 9.6% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 2.0%, down from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
Splunk ITSI (IT Service Intelligence)	2.0%
Rootly	2.8%
Other	95.2%

IT Alerting and Incident Management

Featured Reviews

MatthewTaylor

Lead Dev Ops Engineer at a financial services firm with 51-200 employees

On-call workflows have become reliable and onboarding new engineers runs smoothly

The best feature that Rootly offers, which I really appreciated when we onboarded Rootly, is the shadowing feature. I evaluated quite a few tools but Rootly was the only one at the time that had this, and this allowed us to onboard new engineers into the on-call rota smoothly, which was a really cool feature. Regarding how the shadowing feature helped with onboarding new engineers, rather than manually tweaking schedules to try to hack a way to shadow existing engineers, Rootly gave us a shadow feature which allowed us to say person X, please shadow person Y, using these times and these days, very customizable, and it allowed us to onboard people in a much more graceful manner.

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DhirendraSingh2

Senior Consultant at a consultancy with 10,001+ employees

Service health has been monitored and visual insights support proactive telecom operations

The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

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Top Industries

By visitors reading reviews

Performing Arts

27%

Manufacturing Company

Comms Service Provider

Financial Services Firm

Outsourcing Company

14%

Financial Services Firm

13%

Manufacturing Company

12%

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	8
Large Enterprise	46

Questions from the Community

What is your experience regarding pricing and costs for Rootly?

Regarding my experience with pricing, setup cost, and licensing, we got a license for one year. Generally, it is great and the price is great, and that is the reason we chose Rootly. The only thing...

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What needs improvement with Rootly?

There are a few areas where Rootly can be improved. More customization options for postmortem templates and reports would be helpful. Enhancing search functionality to make it easier to locate hist...

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What is your primary use case for Rootly?

I use Rootly every day to manage the end-to-end incident lifecycle. When a critical incident is reported, I create or join an incident on Rootly, assign the appropriate severity, and engage the req...

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What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

From a pricing perspective, it is not that bad because we get it from a distributor and do not purchase it directly from Splunk. We get it from a distributor who gives the pricing to a partner and ...

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What needs improvement with Splunk ITSI (IT Service Intelligence)?

Training the database could make Splunk ITSI (IT Service Intelligence) even better for my work. I sometimes feel a lag with Splunk ITSI (IT Service Intelligence). I gave it a nine out of ten.

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What is your primary use case for Splunk ITSI (IT Service Intelligence)?

I have been using Splunk ITSI (IT Service Intelligence) for the last two to three years for my data handling. I do IT implementation with strong technical skills. I sometimes use Splunk ITSI (IT Se...

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Comparisons

FireHydrant vs Rootly

Compared 26% of the time

PagerDuty Operations Cloud vs Rootly

Compared 19% of the time

Blameless vs Rootly

Compared 16% of the time

Opsgenie vs Rootly

Compared 13% of the time

AlertOps vs Rootly

Compared 12% of the time

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Avantra vs Splunk ITSI (IT Service Intelligence)

Compared 8% of the time

Splunk AppDynamics vs Splunk ITSI (IT Service Intelligence)

Compared 6% of the time

Dynatrace vs Splunk ITSI (IT Service Intelligence)

Compared 6% of the time

ServiceNow IT Operations Management vs Splunk ITSI (IT Service Intelligence)

Compared 6% of the time

BigPanda vs Splunk ITSI (IT Service Intelligence)

Compared 5% of the time

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Product Reports

Buyer's Guide

Rootly

September 2026

Download Rootly product report

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

September 2026

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Overview

Rootly is an essential tool for effectively addressing and managing incidents within any system or organization. With quick and reliable incident alerts, comprehensive incident management capabilities, and efficient problem-solving features, Rootly helps users to identify, prioritize, and resolve incidents, resulting in improved system reliability and reduced downtime. The solution is highly regarded for its reliability, excellent customer support, and overall value to users.

Rootly

Splunk ITSI offers intelligent alerting, predictive analysis, customizable dashboards, and improves visibility and monitoring through Service Analyzer and Glass Tables. Event correlation enhances incident management, reducing alert fatigue, and improves mean time to resolution.

Splunk ITSI enables businesses to proactively monitor their IT environments by offering functionalities that reduce noise and provide enhanced visibility through sophisticated dashboards. Service Analyzer and Glass Tables facilitate the monitoring of KPIs, allowing for the prompt identification of potential issues. The platform's event correlation capabilities streamline incident management. Its scalability efficiently supports large data volumes, integrating diverse data resources while incorporating AI for predictive insights. Future improvements are sought in integration, documentation, and user-friendly interfaces, with an emphasis on simplifying configurations in expansive deployments.

What are the Key Features of Splunk ITSI?

Intelligent Alerting: Provides proactive monitoring and noise reduction.
Service Analyzer: Enables KPI monitoring and issue identification.
Glass Tables: Allows visual monitoring of crucial metrics.
Event Correlation: Simplifies incident management and reduces alert fatigue.
Scalability: Supports large data volumes and integrates vast data sources.

What Benefits and ROI can Users Expect from Splunk ITSI?

Proactive Monitoring: Enhances ability to foresee and mitigate IT issues.
Improved Resolution Time: Accelerates incident resolution and operational efficiency.
Enhanced Business Resilience: Strengthens IT operations through detailed insights.

Industries leverage Splunk ITSI to monitor infrastructure and applications effectively, employing its Service Analyzer and KPI models. Especially in sectors requiring stringent incident management and predictive analytics, integrations like ServiceNow enable visual health assessments and automated anomaly detection, positioning ITSI as a manager of managers by enhancing IT operations with comprehensive reporting and alert correlations.

Splunk

Sample Customers

* **Atlassian** * **Cisco** * **Databricks** * **DigitalOcean** * **Google Cloud** * **IBM** * **JetBlue** * **LinkedIn** * **Lyft** * **Microsoft** * **MongoDB** * **Netflix** * **Pinterest** * **Qualcomm** * **Red Hat** * **Salesforce** * **Spotify** * **Square** * **T-Mobile** * **Twitter** * **Uber** * **VMware** * **WeWork** * **Workday** * **Xerox** * **Zoom**

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

Rootly vs. Splunk ITSI (IT Service Intelligence)

September 2026

Free Report: Rootly vs. Splunk ITSI (IT Service Intelligence)

Find out what your peers are saying about Rootly vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: September 2026.

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