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Quest Stat for Oracle E-Business Suite vs SymphonyAI IT Service Management comparison

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Buyer's Guide
Quest Stat for Oracle E-Business Suite vs. SymphonyAI IT Service Management
May 2024
Executive Summary

We performed a comparison between Quest Stat for Oracle E-Business Suite and SymphonyAI IT Service Management based on real PeerSpot user reviews.

Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Quest Stat for Oracle E-Business Suite vs. SymphonyAI IT Service Management Report (Updated: May 2024).
Download the complete report
771,170 professionals have used our research since 2012.
Featured Review
Mohammed Ghonaim
An user-friendly solution that enables business users to extract data in various formats
Shibu Babuchandran
High-availability solution that reduces costs and workload
SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The user-friendly solution enables business users to extract data in various formats independently. Additionally, it controls access, allowing for data masking of sensitive information within Oracle. These features contribute positively to the user experience, especially from the perspective of business users.""The solution's technical support is very responsive."

More Quest Stat for Oracle E-Business Suite Pros →

"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.""SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster.""The product has the best features for ITSM.""The most valuable feature is remote access. People are working from home, and we can take remote access through it."

More SymphonyAI IT Service Management Pros →

Cons
"The concerns where improvements are required lie in the area of finance revolving around aspects like receivables and the general ledger.""I recommend enhancing the user interface to make the product more user-friendly for business users. Identifying queries that apply to Oracle technical assessments would be beneficial, particularly for Oracle E-Business Suite (EBS) or other specific ready-made packages."

More Quest Stat for Oracle E-Business Suite Cons →

"Integration was a major limitation with SummitAI.""I would like them to add software inventory in the next release. We don't have that right now.""SummitAI IT Management Suite's project management and operational management features could be improved.""There could be flexibility in terms of customization."

More SymphonyAI IT Service Management Cons →

Pricing and Cost Advice
  • "I rate the product price a six or a seven on a scale of one to ten, where one is low, and ten is high."
  • "The tool is cheap, but monthly subscriptions are a bit high."

    • More Quest Stat for Oracle E-Business Suite Pricing and Cost Advice →

  • "We have a regular license."
  • "SummitAI IT Management Suite's pricing is a bit expensive."
  • "The product's cost is average."

    • More SymphonyAI IT Service Management Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Quest Stat for Oracle E-Business Suite?
    Top Answer:The solution's technical support is very responsive.
    What is your experience regarding pricing and costs for Quest Stat for Or...
    Top Answer:I rate the product price a six or a seven on a scale of one to ten, where one is low, and ten is high.
    What needs improvement with Quest Stat for Oracle E-Business Suite?
    Top Answer:The concerns where improvements are required lie in the area of finance revolving around aspects like receivables and the general ledger.
    What do you like most about SummitAI IT Management Suite?
    Top Answer:It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.
    Read all 4 answers   →
    What is your experience regarding pricing and costs for SummitAI IT Manag...
    Top Answer:The product's cost is average. It used to be inexpensive, but now they have added many functionalities. Still, it is cheaper than other more significant tools in the market. The suite is not just… more »
    Read all 3 answers   →
    What needs improvement with SummitAI IT Management Suite?
    Top Answer:Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies or… more »
    Read all 4 answers   →
    Ranking
    25th
    out of 49 in IT Service Management (ITSM)
    Views
    27
    Comparisons
    6
    Reviews
    2
    Average Words per Review
    383
    Rating
    8.5
    23rd
    out of 49 in IT Service Management (ITSM)
    Views
    402
    Comparisons
    317
    Reviews
    3
    Average Words per Review
    450
    Rating
    7.7
    Comparisons
    Also Known As
    Summus IT Management Suite
    Learn More
    Quest Software
    Video Not Available
    SymphonyAI
    Overview

    Oracle E-Business Suite is critical to your business. Which is why you need a reliable change management system. Yet most organizations manage Oracle application changes manually, which can lead to tedious rework and audit issues. But what if you could automate the process of managing Oracle application changes and patches? This would save time, reduce risk and support DevOps.
    With Stat® for Oracle E-Business Suite, you get complete application change management for your EBS environment in a single tool. Stat makes it easy to schedule Oracle application change deployments by release or target environment, automate pre- and post-migration steps and integrate with existing tools via REST API and business rules. Implement DevOps in your ERP environment, without compromising compliance, with Stat.

    SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

    Sample Customers
    Information Not Available
    Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Computer Software Company18%
    Financial Services Firm14%
    Manufacturing Company8%
    Construction Company8%
    Company Size
    No Data Available
    REVIEWERS
    Small Business10%
    Midsize Enterprise60%
    Large Enterprise30%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise24%
    Large Enterprise59%
    Buyer's Guide
    Quest Stat for Oracle E-Business Suite vs. SymphonyAI IT Service Management
    May 2024
    Free Report: Quest Stat for Oracle E-Business Suite vs. SymphonyAI IT Service Management
    Find out what your peers are saying about Quest Stat for Oracle E-Business Suite vs. SymphonyAI IT Service Management and other solutions. Updated: May 2024.
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    771,170 professionals have used our research since 2012.

    Quest Stat for Oracle E-Business Suite is ranked 25th in IT Service Management (ITSM) with 2 reviews while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. Quest Stat for Oracle E-Business Suite is rated 8.6, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of Quest Stat for Oracle E-Business Suite writes "An user-friendly solution that enables business users to extract data in various formats". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". Quest Stat for Oracle E-Business Suite is most compared with , whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk. See our Quest Stat for Oracle E-Business Suite vs. SymphonyAI IT Service Management report.

    See our list of best IT Service Management (ITSM) vendors.

    We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.