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Quest Stat for Oracle E-Business Suite vs SCSM comparison

Quest Software and Microsoft are both solutions in the IT Service Management (ITSM) category. Quest Software is ranked #20 with an average rating of 8.5, while Microsoft is ranked #11 with an average rating of 7.4. Quest Software holds a 0.2% mindshare in ISM, compared to Microsoft’s 1.6% mindshare. Additionally, 100% of Quest Software users are willing to recommend the solution, compared to 66% of Microsoft users who would recommend it.
Quest Stat for Oracle E-Bus...
Read 2 Quest Stat for Oracle E-Business Suite reviews
  • 99 Views
  • 29 Comparison Views
100% willing to recommend
SCSM
Read 26 SCSM reviews
  • 896 Views
  • 495 Comparison Views
66% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

SCSM and Quest Stat compete in the IT service management and Oracle E-Business Suite optimization markets, respectively. Quest Stat seems to have the upper hand with its integrated features, making it preferable for comprehensive Oracle management solutions.

Features: SCSM offers robust incident management, automation capabilities, and a user-friendly setup. Quest Stat integrates advanced change management, security, and version control specifically for Oracle E-Business Suite environments, focusing on Oracle-specific requirements.

Ease of Deployment and Customer Service: SCSM provides straightforward deployment and extensive customer support for improved implementation experiences. Quest Stat, while more complex due to its specialized nature, offers robust deployment and dedicated Oracle-oriented customer support.

Pricing and ROI: SCSM features relatively low setup costs and delivers substantial ROI through IT service management enhancements. Quest Stat requires higher initial investment but achieves ROI via enhanced Oracle E-Business functionality and operational efficiencies, justifying its cost with Oracle-specific benefits.

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To learn more, read our detailed Quest Stat for Oracle E-Business Suite vs. SCSM Report (Updated: April 2025).
Buyer's Guide
Quest Stat for Oracle E-Business Suite vs. SCSM
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Quest Stat for Oracle E-Bus...
Ranking in IT Service Management (ITSM)
20th
Average Rating
8.6
Reviews Sentiment
8.1
Number of Reviews
2
Ranking in other categories
No ranking in other categories
SCSM
Ranking in IT Service Management (ITSM)
11th
Average Rating
7.0
Reviews Sentiment
6.6
Number of Reviews
26
Ranking in other categories
Help Desk Software (12th)
 

Mindshare comparison

As of May 2025, in the IT Service Management (ITSM) category, the mindshare of Quest Stat for Oracle E-Business Suite is 0.2%, up from 0.0% compared to the previous year. The mindshare of SCSM is 1.6%, down from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

Mohammed Ghonaim - PeerSpot reviewer
An user-friendly solution that enables business users to extract data in various formats
The user-friendly solution enables business users to extract data in various formats independently. Additionally, it controls access, allowing for data masking of sensitive information within Oracle. These features contribute positively to the user experience, especially from the perspective of…
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PraveenSharma3 - PeerSpot reviewer
Enhanced remote functionality complements intricate admin management
We are using it as co-management, working from SCCM and some from Intune. However, there are dissimilarities between SCCM and Intune, so we use SCCM for specific tasks or policies Currently, with the system, we have some remote tool functionality which is not available with Intune. We are also…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution's technical support is very responsive."
"The user-friendly solution enables business users to extract data in various formats independently. Additionally, it controls access, allowing for data masking of sensitive information within Oracle. These features contribute positively to the user experience, especially from the perspective of business users."
"The remote access is one of the features I really enjoy. The pushing of email updates and things like that are very good."
"The solution is quite easy to integrate with other Microsoft products."
"The solution offers good productivity at a low price point."
"The most valuable feature is the reporting of incidents."
"This product has helped our organization by allowing people to connect with each other."
"We use SCSM to manage all of our IT operations, including incident and service requests and problem management."
"A very convenient package like an all-in-one tool but it is actually five or six products acting well together."
"SCCM provides remote tool functionality, which is not in Intune."
More SCSM pros
 

Cons

"I recommend enhancing the user interface to make the product more user-friendly for business users. Identifying queries that apply to Oracle technical assessments would be beneficial, particularly for Oracle E-Business Suite (EBS) or other specific ready-made packages."
"The concerns where improvements are required lie in the area of finance revolving around aspects like receivables and the general ledger."
"Resources for understanding compliance and relative compliance need to be made available."
"It crashes our client's computers. Sometimes they get blue screens. It would be useful if SCSM could check the upgrades or patches before we implemented them to see if they are going to crash a client's system. Or, if it does install, and the client's system crashes, it would be good if the solution could revert back somehow."
"It would be good if Microsoft added custom attributes or tagging like in Jamf."
"The patch management aspect of the solution should be improved. It's quite complicated and not user-friendly. If your systems are not patched properly, you are unable to pull reports."
"They need more integration with open-source products."
"Better integration with other services in Azure is needed because everything is moving from on-premises to the cloud, and as an integrator, we have to help our clients with the migration."
"The logs and reporting-related features of the product have certain shortcomings where improvements are required."
"We have had some issues with the SCSM on-premise deployment version in the imaging aspects."
More SCSM cons
 

Pricing and Cost Advice

"I rate the product price a six or a seven on a scale of one to ten, where one is low, and ten is high."
"The tool is cheap, but monthly subscriptions are a bit high."
"The platform is competitively priced."
"It comes free with the enterprise agreement that we have, but the expense really is in having to buy another product to sit on top of it to make it work properly. You wind up having to buy additional support and additional product with their own support and maintenance costs on top of that."
"The license for SCSM is cheap."
"It is a lower price vs. other things on the market."
"I would rate the pricing as two out of five."
"It is an expensive solution."
"The pricing is reasonable."
"The price of the solution could be better. My organization has an enterprise annual license with Microsoft which provides us support."
More SCSM pricing and cost advice
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Top Industries

By visitors reading reviews
No data available
Government
27%
Computer Software Company
11%
Manufacturing Company
11%
Financial Services Firm
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Quest Stat for Oracle E-Business Suite?
The solution's technical support is very responsive.
See all answers
What is your experience regarding pricing and costs for Quest Stat for Oracle E-Business Suite?
I rate the product price a six or a seven on a scale of one to ten, where one is low, and ten is high.
See all answers
What needs improvement with Quest Stat for Oracle E-Business Suite?
The concerns where improvements are required lie in the area of finance revolving around aspects like receivables and the general ledger.
See all answers
What do you like most about SCSM?
The solution offers good productivity at a low price point.
See all answers
What is your experience regarding pricing and costs for SCSM?
We acquired SCSM for free with our Microsoft Endpoint Manager purchase, and we only paid for the integration process.
See all answers
What needs improvement with SCSM?
From an admin point of view, Intune has more features and is easier to manage compared to SCCM. SCCM is a little complex for the admin point of view. Although some engineers at Microsoft are good, ...
See all answers
 

Comparisons

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Compared 17% of the time
ManageEngine ServiceDesk Plus vs SCSM Logo
ManageEngine ServiceDesk Plus vs SCSM
Compared 16% of the time
JIRA Service Management vs SCSM Logo
JIRA Service Management vs SCSM
Compared 11% of the time
More SCSM Competitors
 

Product Reports

Buyer's Guide
IT Service Management (ITSM)
April 2025
Quest Stat for Oracle E-Business Suite reportDownload Quest Stat for Oracle E-Business Suite product report
Buyer's Guide
SCSM
April 2025
SCSM reportDownload SCSM product report
 

Also Known As

No data available
System Center Service Manager
 

Overview

Quest Stat for Oracle E-Business Suite streamlines change management and version control processes for Oracle E-Business Suite environments, making it an essential tool for companies seeking efficient and reliable management of application changes.

Focusing on managing changes within Oracle E-Business Suite, Quest Stat offers a robust framework for version control, ensuring that modifications are correctly deployed across environments. Its ability to track and maintain changes enhances collaboration among teams, reducing errors and downtimes. The tool is designed to support continuous integration and deployment practices, which are crucial for maintaining business continuity and efficiency. Users appreciate its capacity to handle complex change management tasks, though there is room for improvement in its integration capabilities with other systems.

What are the most important features of Quest Stat for Oracle E-Business Suite?
  • Change Management: Facilitates tracking and migrating application changes across environments.
  • Version Control: Maintains a history of changes to manage rollbacks and audits.
  • Integration Support: Connects with Oracle databases and application environments.
What benefits and ROI can you expect from using Quest Stat?
  • Reduced Downtime: Efficiently manages changes to minimize system downtime.
  • Improved Collaboration: Simplifies team interactions with clear version tracking.
  • Enhanced Auditing: Provides traceability and records for compliance purposes.

In industries such as finance, healthcare, and manufacturing, Quest Stat is implemented to support continuous operations where change management is crucial. Its functionality enables organizations to manage regulatory updates and system enhancements seamlessly, ensuring that business processes are uninterrupted and secure.

Quest Software
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.
Microsoft
 

Sample Customers

Information Not Available
Fibabanka, UMC Health System
Buyer's Guide
Quest Stat for Oracle E-Business Suite vs. SCSM
April 2025
Free Report: Quest Stat for Oracle E-Business Suite vs. SCSM
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