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Proofpoint Email Protection vs Proofpoint’s ZenGuide comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 18, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Proofpoint Email Protection
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
109
Ranking in other categories
Email Security (1st), Advanced Threat Protection (ATP) (2nd), Digital Risk Protection (3rd), Office 365 Protection (1st), Secure Email Gateway (SEG) (1st)
Proofpoint’s ZenGuide
Average Rating
8.0
Reviews Sentiment
2.7
Number of Reviews
3
Ranking in other categories
Security Awareness Training (3rd)
 

Mindshare comparison

Proofpoint Email Protection and Proofpoint’s ZenGuide aren’t in the same category and serve different purposes. Proofpoint Email Protection is designed for Secure Email Gateway (SEG) and holds a mindshare of 18.3%, down 21.4% compared to last year.
Proofpoint’s ZenGuide, on the other hand, focuses on Security Awareness Training, holds 5.2% mindshare, down 7.4% since last year.
Secure Email Gateway (SEG) Mindshare Distribution
ProductMindshare (%)
Proofpoint Email Protection18.3%
Microsoft Defender for Office 36514.8%
Mimecast Advanced Email Security14.6%
Other52.3%
Secure Email Gateway (SEG)
Security Awareness Training Mindshare Distribution
ProductMindshare (%)
Proofpoint’s ZenGuide5.2%
KnowBe411.8%
Riot7.2%
Other75.8%
Security Awareness Training
 

Featured Reviews

Siva_Prasad - PeerSpot reviewer
Principal Consultant at Infosys
Email defenses have reduced phishing incidents and protect sensitive data across our enterprise
As things are evolving and threats develop in unpredictable ways, Proofpoint must adopt AI solutions and agentic solutions more aggressively and provide them to customers as part of service offerings. Inbuilt AI solutions would add more value and make Proofpoint a more premium choice for customers. With the help of AI solutions, agentic AI, and generative AI capabilities, the product would be more efficient than it currently is. Filtering false positives is highly challenging because it is impossible for humans to identify which emails are genuine and which are spam. Proofpoint should focus more on this area with back-end agents or other tools. Proofpoint should decide which emails are genuine and which are spam so it is not a challenge for end users. When receiving an email, end users should not have to determine whether to respond or not. Proofpoint should not release such spam emails and should strictly block such spam and spoof emails based on connection IPs. Currently, false positives occur in the product, and while this occurs in every product, it is an area where Proofpoint can focus on improving and reducing false positives. One email is enough for an end user to be deceived and lose money, so addressing this area is critical.
EM
Project Manager at Fives Syleps
Has helped run awareness campaigns and phishing simulations but needs better multilingual support and user-level tracking
They have made good improvements, but there are still some limitations. For example, we have many entities and want each entity to have their own statistics. Additionally, in the fake phishing part, there is not one type for one language per campaign, as we have many languages. For running fake phishing campaigns, we are obliged to create specific campaigns for specific languages, and consolidation is not easy. It helps us make awareness activities, but it is not easy to evaluate the cybersecurity score for each user. If I take one user and compare their status six months ago to today, I want to know if their maturity score has increased or not. Proofpoint's ZenGuide has some limitations in that aspect. This function would be very important if implemented. It gives global statistics which is good, but sometimes we want to focus on each user, going through the company and groups. I want to know what a user's level was six months or one year ago compared to today across different cybersecurity activities in Proofpoint's ZenGuide. This includes monthly awareness, cybersecurity training, fake phishing campaigns, communication, and reporting malicious or suspicious emails. I want to have one score combining all these activities for each user to determine their global level. Having multi-language fake phishing campaigns would be beneficial. Currently, it is just one campaign per language, making consolidation difficult. In the future, for one campaign, the template should correctly assign the language type depending on the language used by the user.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Overall, using Proofpoint Email Protection has positively impacted our security posture, and we are using multiple products in Proofpoint, including DLP and email protection, and the real-time experience has us very satisfied."
"Compared to other products, Proofpoint's real-time threat intelligence makes it less noisy; they collect and share threat information effectively, which benefits all customers."
"Proofpoint Email Protection has positively impacted my organization by simplifying the analysis of emails since it provides segregated statements that highlight the important parameters we need to check, allowing us to efficiently conclude if the alerts are false positives or true positives."
"The solution offers very good flexibility. You can blacklist or whitelist with ease."
"In the pros, we can see strong protection against phishing, spoofing, and malware threats, and good email filtering accuracy and threat visibility."
"There is no downtime."
"It's easy to use, even for those new to IT."
"Proofpoint Email Protection is really good at what they do within their email protection niche."
"I would definitely recommend Proofpoint's ZenGuide to others, as I think the branding and the ability to add your own branding on all different avenues, through the email communications, training, simulations, and everything, is probably the biggest advantage I've seen so far."
"Wombat has given our users a heightened sense of security awareness, and as a result, the click rate on phishing emails has dropped significantly."
"Proofpoint's ZenGuide analytics provides many useful reports that we can access on the dashboard."
"Most valuable is the SSO integration with our AD, so the users can employ our federation service to log in."
 

Cons

"Regarding improvements or enhancements in Proofpoint Email Protection, I find the platform somewhat chaotic. It has too many different sections that perform the same function, which is very confusing."
"I feel Proofpoint Email Protection is overpriced. I cannot say that the security level being provided does not justify the cost, but when comparing the similar level of security with other applications or security systems, it is overpriced."
"I rate the technical support at a 3 out of 10, with 10 being the best."
"We have seen a reduction in phishing incidents with Proofpoint Email Protection, but not fully; it is not 100%, and there are still cracks within the walls of Proofpoint Email Protection that let this type of email in for various reasons."
"The disadvantage of Proofpoint Email Protection in comparison to other competitors is its cost."
"In terms of improvement, the price could be better. Additionally, more security could be implemented."
"I think Proofpoint Email Protection could be improved if the user interface portals could be consolidated into a single portal, as there are currently four, five, or six separate ones."
"Proofpoint Email Protection can be improved by using more AI-powered features."
"We would like to create reports for local IT leaders in a different way, more suitable for upper management."
"For running fake phishing campaigns, we are obliged to create specific campaigns for specific languages, and consolidation is not easy."
 

Pricing and Cost Advice

"Customers pay around $90,000 yearly for a 1,000-user organization, with the subscription license being the main expense, apart from implementation fees."
"The licensing cost of Proofpoint Email Protection is a lot higher than other solutions, such as Barracuda."
"Proofpoint Email Protection has comparable pricing."
"The end customer is buying our solution, which can be for monthly or annual usage depending on our payment and business model."
"Annually, it costs us about $92,000. This is pretty much what it costs us. There is no additional cost."
"In general, the pricing is competitive."
"I rate the price of Proofpoint Email Protection a four out of five."
"The licensing is basically $8/user."
"received very good pricing, as we are also working with the Proofpoint spam appliances."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
10%
Outsourcing Company
7%
Comms Service Provider
6%
Manufacturing Company
21%
Financial Services Firm
15%
Comms Service Provider
9%
Construction Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise24
Large Enterprise62
No data available
 

Questions from the Community

What needs improvement with Proofpoint Email Protection?
The downside is I feel the vendor support is a little lacking and should be more responsive. The technical support is not up to the mark.
What is your primary use case for Proofpoint Email Protection?
I am leading this security domain, and my L1 and L2s have been using Proofpoint Email Protection and other modules of Proofpoint Email Protection for more than three years.We are currently working ...
What needs improvement with Wombat Security Education Platform?
They have made good improvements, but there are still some limitations. For example, we have many entities and want each entity to have their own statistics. Additionally, in the fake phishing part...
What is your primary use case for Wombat Security Education Platform?
Proofpoint's ZenGuide is a solution that we have been working with for a long time. We use it each month for awareness, DMARC, and email security. Proofpoint's ZenGuide is used for the awareness co...
What advice do you have for others considering Wombat Security Education Platform?
We were trying to make comparisons between solutions to determine which would work better for our group. We have not yet used CyberGuru extensively; it was just for testing purposes. The metrics we...
 

Also Known As

Proofpoint Enterprise Protection, Proofpoint Digital Protection
Proofpoint Security Awareness Training, Wombat Security Education Platform
 

Overview

 

Sample Customers

Blocket, University of Waterloo, Lincoln Memorial University, WellSpan Health, U-Haul, Carestream Health, Westinghouse
Carnegie Mellon University, Royal Bank of Scotland, City of Garland, Texas
Find out what your peers are saying about Proofpoint, Microsoft, Mimecast and others in Secure Email Gateway (SEG). Updated: July 2026.
908,877 professionals have used our research since 2012.