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Polycom RealPresence Clariti vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Polycom RealPresence Clariti
Ranking in Virtual Meetings
11th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
5
Ranking in other categories
No ranking in other categories
Zoom Workplace Business
Ranking in Virtual Meetings
1st
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
231
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Virtual Meetings category, the mindshare of Polycom RealPresence Clariti is 1.7%, down from 1.8% compared to the previous year. The mindshare of Zoom Workplace Business is 9.4%, down from 11.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Market Share Distribution
ProductMarket Share (%)
Zoom Workplace Business9.4%
Polycom RealPresence Clariti1.7%
Other88.9%
Virtual Meetings
 

Featured Reviews

NH
VTC Network manager at a government with 10,001+ employees
The ability to track call flow and history simplifies call management while bridging issues persist
I find the ability to follow the calls, the call flow, the ability to look at the history, and more on the fault-finding tools to be valuable. It improved from a support model perspective. It simplified the licensing, reduced administration since it's based on calls, not based on users. It's about managing the calls and verifying we have enough space as opposed to always adding licenses for endpoints or users.
Zaid bin junaid  - PeerSpot reviewer
Product Manager at Flash.co
Improved collaboration costs have been reduced while daily stand-ups and events run more efficiently
If I were to discuss how Zoom Workplace Business can be improved, I feel that it is providing good service overall; however, the scaling aspect could be enhanced. Even though it has great scalability, if they can make it even more scalable, it would be really good. Also, while the integration is good, with the growth of AI, advancing the AI part to enable other workflows within the application would be beneficial. Those are some observations from my part, but otherwise, I feel everything is all right. I would love to see advanced AI integrations with major players such as Google and Amazon. Talking about scalability, Zoom Workplace Business is definitely a scalable solution, accommodating up to 1,000 people at once. However, when exceeding that number, the bandwidth may be disturbed and the latency may reduce; I have witnessed that issue occurring during large events, which is why I highlighted this part.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's on-prem, which is great."
"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."
"Some proprietary Polycom features include speaker tracking, acoustic fencing, noise cancellation, active noise cancellation, and noise cancellation AI."
"I find the ability to follow the calls, the call flow, the ability to look at the history, and more on the fault-finding tools to be valuable."
"It does a good job of integrating with other software."
"It's easy to use and at this point, it's certainly ubiquitous. It's everywhere."
"The most valuable feature is the ease of use."
"Zoom works fine, and its interface is easier to use than, for example, Teams, which is the other tool I would compare it to. It's also easy to schedule Zoom meetings through Outlook."
"Zoom is pretty safe and secure."
"The video and audio quality are very good."
"A good option for online meetings."
"The installation process is very simple."
"One of the most valuable features is the user interface. With every new update, they introduce new useful features."
 

Cons

"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."
"The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls."
"Polycom RealPresence Clariti is very bad when moving towards the cloud."
"Could have a wider range of use cases."
"The customer needs this platform to be a little bit more customized."
"The product's stability needs improvement."
"Zoom should also include features like the automatic transcribing of conversations."
"The solution’s stability could be improved."
"I would like to see something like a virtual board or conference room where participants are seated around a virtual table, and pictures of them sitting on the chair or an avatar that the user can choose and control within that virtual world."
"If Zoom added the feature of Zoom Phone so that I can use it as a phone, it would be much better."
"In the past, there were some sound connectivity issues where I would get sound and no picture, and then picture and no sound."
"They may need to scale it some more in terms of global users."
"The only thing that I can't get to work well is putting one of those little fancy wallpaper picture screens behind me during meetings so that I don't show my house or the room I'm attending from. Everyone is basically working remotely at this point. It would help to just have a neutral professional background for meetings that's easy to add."
 

Pricing and Cost Advice

"Polycom RealPresence Clariti is definitely more expensive than others in the market because of its high quality."
"The solution's pricing is good."
"A licensing fee is required."
"We use the free version of the product. We utilize it only three to four times a month."
"We are using the free version of the solution."
"I am using the free version, so I don't pay anything to use it."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a five out of ten."
"I use the free version that is available, so I'm not sure what the licensing prices are."
"I rate the product's pricing a seven out of ten. It is not affordable for small businesses."
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Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.
881,082 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Performing Arts
16%
University
10%
Educational Organization
8%
Computer Software Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business99
Midsize Enterprise33
Large Enterprise103
 

Questions from the Community

What needs improvement with Polycom RealPresence Clariti?
They are discontinuing the product and they are moving over to Pexip. The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls. That's our big...
What is your primary use case for Polycom RealPresence Clariti?
We use it both nationally and internationally with our partners, however, it's used in a closed environment.
What advice do you have for others considering Polycom RealPresence Clariti?
I would recommend it, however, it depends on the environment. We have a lot of users but not a lot of usage, so the price model is really good for that environment. Overall, I would give it a nine ...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
The pricing, setup cost, and licensing were not negotiated, so those details are uncertain.
 

Also Known As

RealPresence Clariti, Clariti
No data available
 

Overview

 

Sample Customers

Baptist Health Corbin, North Carolina Central University
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Polycom RealPresence Clariti vs. Zoom Workplace Business and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.