Pipedrive vs Verint Citizen Engagement comparison

Pipedrive and Verint are both solutions in the Local Government CRM category. Pipedrive is ranked #5 with an average rating of 8.1, while Verint is ranked #11. Pipedrive holds a 0.7% mindshare in LGC, compared to Verint’s 0.6% mindshare. Additionally, 78% of Pipedrive users are willing to recommend the solution.

Pipedrive

Read 13 Pipedrive reviews

77 Views
31 Comparison Views

78% willing to recommend

Verint Citizen Engagement

121 Views
66 Comparison Views

Pipedrive

Verint Citizen Engagement

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Pipedrive and Verint Citizen Engagement based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, SAP, Oracle and others in Local Government CRM.

To learn more, read our detailed Local Government CRM Report (Updated: April 2025).

Buyer's Guide

Local Government CRM

April 2025

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Helped 849,963 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Pipedrive

Ranking in Local Government CRM

5th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

CRM (16th), Opportunity Management (5th), Sales Force Automation (6th)

Verint Citizen Engagement

Ranking in Local Government CRM

11th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Local Government CRM category, the mindshare of Pipedrive is 0.7%, up from 0.6% compared to the previous year. The mindshare of Verint Citizen Engagement is 0.6%, down from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Local Government CRM

Featured Reviews

Vykintas Arlauskas

CTO, Retal Group at RETAL

An easy- to- use and scalable cloud-based CRM tool for managing and tracking

I have noticed that Pipedrive is doing a lot in terms of web cybersecurity and integration with other tools, which is good. However, we haven't integrated it with our ERP system yet, so that might pose a challenge. We'll have to see how it goes. The Integration with artificial intelligence should be available in the next release. In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer. Perhaps, in the future, this could be achieved through artificial intelligence.

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Top Industries

By visitors reading reviews

Educational Organization

57%

Computer Software Company

Manufacturing Company

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Pipedrive?

The most valuable feature is the ability to create timelines and custom fields.

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What is your experience regarding pricing and costs for Pipedrive?

The pricing is satisfactory.

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What needs improvement with Pipedrive?

New features sometimes seem bolted on rather than being smooth.

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Comparisons

Apollo.io vs Pipedrive

Compared 74% of the time

Odoo vs Pipedrive

Compared 10% of the time

Zoho CRM vs Pipedrive

Compared 8% of the time

Microsoft Dynamics CRM vs Pipedrive

Compared 8% of the time

More Pipedrive Competitors

No data available

Product Reports

Buyer's Guide

Pipedrive

April 2025

Download Pipedrive product report

Buyer's Guide

Local Government CRM

April 2025

Download Verint Citizen Engagement product report

Also Known As

PipelineDeals

KANA LAGAN, Verint Case Management Professional

Overview

Pipedrive CRM, a SOC 2 Certified Service Provider, is built around activity-based selling. It ensures total visibility through its Pipeline Management tool with a clear visual interface that prompts you to take action, remain organized and stay in control of a complex sales process, Sales Reporting that provides visual report, understands pipeline metrics, tracks and tests sales process and shows sales split by product. Pipedrive CRM boosts productivity, optimizes the Sales Process, It has an import/export feature that safeguards against human error. It is fully customizable, has multiple usage possibilities and can automatically creates contacts in your pipeline.

Pipedrive

Elevate your citizen engagement by transforming your service delivery with our cloud solutions. Leverage digital, self-service, and traditional service channels to deliver services beyond expectations. Boost efficiency and reduce costs through integrated services. Improve agent performance and employee satisfaction.

Verint

Sample Customers

Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo

City of Winnipeg, City of Fort Wayne

Find out what your peers are saying about Microsoft, SAP, Oracle and others in Local Government CRM. Updated: April 2025.

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849,963 professionals have used our research since 2012.

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We monitor all Local Government CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.