SailPoint and Ping Identity Platform are key competitors in the identity security market. SailPoint holds an advantage due to its comprehensive governance features, though Ping is praised for its user-friendly multi-factor authentication support.
Features: SailPoint Identity Security Cloud excels in flexible provisioning, strong governance, and quick deployment flexibility. It automates complex processes and provides thorough customization across various environments. Ping Identity Platform stands out with its customization capabilities and robust integration, particularly in multi-factor authentication across internal and external setups.
Room for Improvement: SailPoint's high price can deter smaller businesses, and there is room for enhancement in automated provisioning, UI simplicity, and reporting capabilities. Ping Identity Platform could improve its identity governance features and simplify desktop application integration while addressing automation and UI enhancements.
Ease of Deployment and Customer Service: SailPoint offers versatile deployment options across on-premises, cloud, and hybrid environments with strong customer support, though response speed may vary. Ping provides consistent support with a user-friendly setup and various deployment models, though its cloud support isn't as extensive as SailPoint's.
Pricing and ROI: SailPoint is often viewed as expensive but delivers ROI through operational efficiencies and risk reduction. Ping Identity Platform offers competitive pricing and robust security features, making it cost-effective for large enterprises, though its model is less straightforward.
I have reached out to technical support for troubleshooting SAML certificate mismatches and federated errors between Ping and enterprise apps.
SailPoint's team consists of specialists who handle tickets without needing to depend on other teams.
Technical support is very good.
Sometimes, the support is slow, and they often suggest resorting to expert services.
The solution is scalable and can be upgraded to accommodate increased user counts.
The solution scales well as long as we provide the necessary resources.
SailPoint is scalable, though challenges exist in terms of workflow and user interface design.
IdentityIQ deserves a rating of 12 out of ten for stability.
The version I use now is very stable, especially compared to previous versions like eight point zero and eight point one.
I would like to enable ServiceNow Generative AI for auto-diagnosing PingFederate SSO failures and suggest remediation steps.
This creates a problem when managing non-human identities and new human identities such as shared accounts or service accounts.
I find raising a ticket to be too complex, which could be improved for better user-friendliness.
We have also put our enhancement request, and the SailPoint team has accepted that the feature is not available and plans to include it going forward.
SailPoint is cheaper than ServiceNow, which is very expensive.
The pricing of SailPoint could be better.
The costs are slightly higher than SailPoint IQ due to included charges for maintenance.
The platform enhances security measures by analyzing multi-factor authentication attempts, highlighting suspicious patterns, and generating compliance reports.
From a project management point of view, the tool supports audit success with features to segregate permanent and contractor employees, integrate with HR systems, and indicate other sources for contractors.
The automation of provisioning and deprovisioning, managing contractors, temporary users, and the overall automation factor is fantastic.
The solution can be customized to adapt the workflow to our industry, offering considerable flexibility.
| Product | Market Share (%) |
|---|---|
| SailPoint Identity Security Cloud | 9.0% |
| Ping Identity Platform | 3.8% |
| Other | 87.2% |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 2 |
| Large Enterprise | 20 |
| Company Size | Count |
|---|---|
| Small Business | 21 |
| Midsize Enterprise | 8 |
| Large Enterprise | 42 |
SailPoint Identity Security Cloud is known for its user-friendly interface, high-level automation, and a wide range of pre-built connectors, making it flexible for workflow customization and robust identity lifecycle management with AI integration.
SailPoint Identity Security Cloud provides strong security features such as provisioning and certification, enhanced by AI and machine learning. It effectively manages user access, roles, and governance across environments. The platform offers scalability, comprehensive documentation, and seamless integration with third-party solutions. Despite its high cost and complex configuration, it is designed to meet enterprise needs in application provisioning, access management, and lifecycle management. Cloud and on-premises deployments are supported.
What are the key features of SailPoint Identity Security Cloud?SailPoint Identity Security Cloud is employed across industries for application provisioning and identity access management, supporting onboarding, offboarding, and role management. It addresses the needs of cloud and on-premises environments, providing centralized control and compliance assistance for account administration in enterprises.
We monitor all Identity and Access Management as a Service (IDaaS) (IAMaaS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
