Paylocity vs UKG comparison

Paylocity and UKG are both solutions in the Cloud HCM category. Paylocity is ranked #34, while UKG is ranked #5 with an average rating of 8.0. Paylocity holds a 0.7% mindshare in CHCM, compared to UKG’s 4.8% mindshare. Additionally, 100% of Paylocity users are willing to recommend the solution, compared to 89% of UKG users who would recommend it.

Paylocity

Read 1 Paylocity review

716 Views
422 Comparison Views

100% willing to recommend

UKG

Read 125 UKG reviews

7,396 Views
4,364 Comparison Views

89% willing to recommend

Paylocity

UKG

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Paylocity and UKG based on real PeerSpot user reviews.

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Buyer's Guide

Cloud HCM

April 2026

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Helped 890,071 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Paylocity

Ranking in Benefits Administration

36th

Ranking in Talent Management

49th

Ranking in Cloud HCM

34th

Average Rating

8.0

Reviews Sentiment

5.9

Number of Reviews

Ranking in other categories

No ranking in other categories

UKG

Ranking in Benefits Administration

3rd

Ranking in Talent Management

5th

Ranking in Cloud HCM

5th

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

125

Ranking in other categories

Employee Scheduling Software (1st), Employee Time Tracking Software (2nd), HR Analytics Software (2nd), Talent Acquisition (5th), AI-Agents for HR (2nd)

Mindshare comparison

As of April 2026, in the Cloud HCM category, the mindshare of Paylocity is 0.7%, up from 0.5% compared to the previous year. The mindshare of UKG is 4.8%, down from 5.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud HCM Mindshare Distribution
Product	Mindshare (%)
UKG	4.8%
Paylocity	0.7%
Other	94.5%

Cloud HCM

Featured Reviews

Rae Passo

HR Specialist with 201-500 employees

Has a comprehensive and intuitive knowledge base, and time saving payroll administration features

Paylocity is not great at communicating customer support related issues such as account manager changes. They claim to provide concierge level of support, but it has not been great. Some of the Paylocity systems are limited. For example, I can't create custom offer letters. I can create generic offer letters with a logo, but I can't edit them or create sections. It does not read like a MS Word document and needs to be more robust. At present, I can't send attachments, add hyperlinks to videos, or embed questions in videos. Also, the number of notifications regarding benefits needs to be increased so that new employees get reminders more than once.

Read full review

Harish_Mahanta

Works

Streamlined time tracking boosts operational efficiency across multiple regions

The time tracking feature is the most effective for employee management. UKG is used in Europe, the United States, Australia, and East Asian countries for HR activities like payroll. The application is like an ERP, providing comprehensive features for organizations, simplifying their processes, and reducing the need to use multiple software solutions.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"My favorite feature is payroll administration, which has been awesome. You can import as many batches as you want to and run them synchronously or asynchronously. Since I work in a finance company with commissions, bonuses, and distribution, it's great to be able to do that. I can upload multiple things. Also, I can upload different sets of commission lists into the same payroll batch and upload the time card imports and overtime imports if I want to and separate them. I can create multiple batches around an individual or one one set of audit backing, and then I can approve them or leave them open. The way that Paylocity has set up their payroll system is really good and saves us a lot of time. It's very specific and helpful."

"Customer service is great."

"Customer Service: 10+!!! Ultimate's support team is by far the best I have ever worked with."

"Reporting"

"The pay policies and approvals are valuable features."

"Customer service is good."

"The solution has improved our organization by helping us cut hours and lessen our labor force; it saved us probably over $100,000 in just the last couple of years."

"The price for the product is high but it has a lot of functionality."

"One system for all modules makes it easier to administer employee data."

More UKG pros

Cons

"Some of the Paylocity systems are limited. For example, I can't create custom offer letters. I can create generic offer letters with a logo, but I can't edit them or create sections. It does not read like a MS Word document and needs to be more robust."

"Automation, rules for life insurance, etc., are areas with room for improvement."

"The current retro pay feature doesn't work with our setup; more custom fields that we can tailor to our business needs."

"The solution could use better reporting with standard reports. We use the Cognos platform in BI for a lot of our reporting. However, they need to have more robust standard reporting available to their user base."

"The platform's features need enhancement while being used as a recruiting tool."

"Customer service is hit or miss. Some of the growth has caused a decline in the level of customer service that I have previously enjoyed."

"Ultimate is growing fast and this has occasionally impacted response time with the customer support team."

"Customer service is awful. Technical support is awful."

"Security was difficult in that it was all from scratch - no real templates, starting points, best practices."

More UKG cons

Pricing and Cost Advice

Information not available

"UKG's pricing and licensing model involves ongoing expenses based on the number of employees paid. The initial implementation cost is low when UKG implements it directly. However, when partners handle the implementation, it becomes more expensive since partners don't receive the monthly recurring fees."

"If you're going for the full suite, it can be fairly pricey."

"While I am unsure of the licensing cost itself, the total cost of implementation and licensing for a company with over 5000 employees would be around 6,00,000. So, there are additional costs beyond licensing."

"The pricing depends on the number of licenses we buy."

"I wasn't involved in the pricing part. I'm a user, and I believe it is based on the user count. One thing that is nice about Ultimate is that you can learn how to use the system without additional fees. The learning aspect is the life of a product, and the training was a huge reason why we went with Ultimate. We did have some integration costs. They were a part of the implementation because of the integrations to other systems that we included in our implementation."

"The platform is not affordable but also not the most expensive."

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Top Industries

By visitors reading reviews

Construction Company

28%

Manufacturing Company

11%

Computer Software Company

Transportation Company

Financial Services Firm

11%

Construction Company

11%

Comms Service Provider

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	48
Midsize Enterprise	43
Large Enterprise	48

Questions from the Community

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What needs improvement with UKG?

UKG needs more publicity. It is a productive ERP ( /categories/erp ) application, but many people in the IT market are not aware of it. Greater awareness could increase its adoption.

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What is your primary use case for UKG?

I worked for a healthcare organization and a university. Most organizations use UKG ( /products/ukg-reviews ) to track employee timesheets, capturing accurate swipe-in and swipe-out data. UKG ( /pr...

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What advice do you have for others considering UKG?

Publicity is very important for any software. If people aren't aware of UKG, despite its productivity, they won't use it. Expanding the awareness is essential for greater adoption. Overall, I would...

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Compared 5% of the time

SAP HCM vs UKG

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BambooHR vs UKG

Compared 2% of the time

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Product Reports

Buyer's Guide

Cloud HCM

April 2026

Download Paylocity product report

Buyer's Guide

UKG

April 2026

Download UKG product report

Also Known As

No data available

UKG Pro, UKG Dimensons, UKG Ready

Overview

Our all-in-one software platform gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management. But what makes us different is that our technology is backed by a culture that truly cares about our clients’ success.

Providers will merely sell you a product. But a partner actually cares about you and your business. A partner takes the time to get to know you and understand your needs. We work with you to identify the best solutions that will benefit your business today, while paving the way to a better tomorrow. And tomorrow is all about your team.

Everything we do is designed to support you in reaching your goals. Together, we tackle your day-to-day work so you can spend more time building the culture you and your employees crave.

For professionals who crave true partnership, Paylocity is the HR & Payroll company that frees you from the tasks of today, so together, we can spend more time focused on the promise of tomorrow.

Let's go forward together.

Paylocity

At UKG, our purpose is people — real people with real challenges, and a simple request. Help me keep my employees productive, connected, and happy. So that’s what we did.

We’ve created an unmatched suite of HR and workforce management solutions, backed by our people who care about yours. Our solutions deliver global workforce experiences that truly reflect the connection between life and work today. That means insights are deeper. Work is easier. And interactions are more meaningful.

UKG

Sample Customers

POLYWOOD, University Clinical Healthcare, New England Authentic Eats, Revere Plastics, Stonewall Kitchen, Circuit Transit, Powerhouse Retail, Mountainside Fitness, Crafton Tull, Noble House Hotels & Resorts, Gurley Leep Automotive, Taco Johns

Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon

Find out what your peers are saying about SAP, Workday, Oracle and others in Cloud HCM. Updated: April 2026.

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