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Palo Alto Networks PA-Series vs Untangle NG Firewall comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
Palo Alto Networks PA-Series offers cost-effective security solutions with advanced features, providing significant ROI within three to five years.
Sentiment score
6.5
Untangle NG Firewall saves users time and money, simplifies management, enhances security, and offers substantial ROI through scalable solutions.
The return on investment with this product is a hard question because security tends to be a cost center rather than a profit center.
Global Network Engineering Technical Lead at a healthcare company with 5,001-10,000 employees
Palo Alto Networks PA-Series will be more reliable and will save money, time, and multiple resources.
Project Engineer at IT Solution
Palo Alto Networks PA-Series is definitely worth the investment a company is paying to use it.
Senior Network Security Engineer at UNITE HERE HEALTH
My ability to monetize it as a gateway security appliance to offer enhanced service offerings allows me to increase our price point.
Service Delivery Manager at CasCom
 

Customer Service

Sentiment score
6.2
Palo Alto Networks PA-Series customer service is praised for knowledge but criticized for slower response times compared to Cisco.
Sentiment score
5.6
Untangle NG Firewall's support is responsive but faces challenges with time zones, expertise, resources, and documentation improvements.
They're constantly following up after a case has been opened to ensure that it has been resolved properly.
Global Network Engineering Technical Lead at a healthcare company with 5,001-10,000 employees
Cisco TAC support comes within five to ten minutes on the call.
Cloud Network Engineer at a insurance company with 5,001-10,000 employees
Initially, it took one or two hours to get a Palo Alto engineer, which is quite slow.
Operations Specialist - MX Operations at Bank Alfalah Limited
They're able to remotely manage the devices if necessary for support.
Service Delivery Manager at CasCom
I use official documentation, guides, or manuals for Untangle NG Firewall.
Information Technology System Administrator at Ίδρυμα Ευγενίδου / Eugenides Foundation
They got back to me pretty quickly, the response time was fast, and they're knowledgeable.
Director of Information Technology at a consultancy with 11-50 employees
 

Scalability Issues

Sentiment score
6.9
The PA-Series provides excellent scalability for enterprises, with virtual models offering adaptability for thousands of users and devices.
Sentiment score
6.3
Untangle NG Firewall is versatile, scalable, and suitable for both large enterprises and small businesses, supporting varied user demands.
If you talk about virtual firewall, it is easy to autoscale.
Cloud Network Engineer at a insurance company with 5,001-10,000 employees
The solution can handle more than ten thousand users in my organization.
Operations Specialist - MX Operations at Bank Alfalah Limited
There are no restrictions in scalability.
Asisstant Manager at Yaskawa America, Inc
Since it can be put on any box, the scalability is fantastic.
Service Delivery Manager at CasCom
 

Stability Issues

Sentiment score
8.2
Palo Alto Networks PA-Series is praised for stability due to consistent updates, high availability, and reliable long-term operation.
Sentiment score
8.4
Untangle NG Firewall is praised for stability and reliability, experiencing minor issues but no major disruptions, suitable for large-scale administration.
I am giving stability a rating of 10 out of 10 because since implementation, we have not observed any issues with Palo Alto Networks PA-Series related to version, vulnerabilities, or anything else.
Cloud Network Engineer at a insurance company with 5,001-10,000 employees
If the data plane hangs or gets stuck, then we can troubleshoot using the management plane.
Project Engineer at IT Solution
I would rate the stability and reliability of Untangle NG Firewall as a ten.
Information Technology System Administrator at Ίδρυμα Ευγενίδου / Eugenides Foundation
I haven't had to mess with it too much; it's pretty stable.
Director of Information Technology at a consultancy with 11-50 employees
 

Room For Improvement

Palo Alto Networks PA-Series faces high costs, complex setup, slow support, and demands for better integration, UI, and features.
Untangle NG Firewall needs improved support, a streamlined console, and enhanced features like web filtering, mobile access, and reporting.
You can buy cheaper products, but I believe in the value they're giving us.
Global Network Engineering Technical Lead at a healthcare company with 5,001-10,000 employees
The interface of Palo Alto Networks PA-Series should be made much more user-friendly.
IT Coordinator at CSA Makati
For the next release of the Palo Alto Networks PA-Series firewall, I would like to see logs monitoring included.
Asisstant Manager at Yaskawa America, Inc
The user interface, training, and general product innovation need improvement.
Service Delivery Manager at CasCom
I haven't dug into the advanced features, but I think some of the advanced capabilities are probably where it lacks a little bit, with the filtering and firewall rules.
Director of Information Technology at a consultancy with 11-50 employees
I would like to improve the ad blocker and SSL Inspector by having more settings in the filters, cookie filters, and pass lists.
Information Technology System Administrator at Ίδρυμα Ευγενίδου / Eugenides Foundation
 

Setup Cost

Palo Alto Networks PA-Series provides high-end security and support valued by enterprises, despite its higher price compared to competitors.
Untangle NG Firewall's modular pricing varies with setup size, offering cost-effective open-source options and flexible enterprise packages.
The firewall is expensive for every company, but the cost is worth it to ensure maximum security.
Operations Specialist - MX Operations at Bank Alfalah Limited
The price of Palo Alto Networks PA-Series is expensive.
IT Coordinator at CSA Makati
Overall, the pricing is good, but if they included GlobalProtect, it would be more valuable.
Project Engineer at IT Solution
It's less expensive, especially because it has a lot of the pieces integrated into the firewall, so you get savings on that front.
Director of Information Technology at a consultancy with 11-50 employees
It is not very expensive, so it is affordable for my budget.
Information Technology System Administrator at Ίδρυμα Ευγενίδου / Eugenides Foundation
 

Valuable Features

Palo Alto Networks PA-Series offers advanced security features and simplified management for organizations prioritizing data security and flexibility.
Untangle NG Firewall provides versatile security features, easy setup, and centralized management, ideal for small businesses on generic hardware.
Integrated threat intelligence has empowered my organization to adapt to threats by taking a lot of the burden off us; there's just no way we would see the same breadth of knowledge that a vendor or manufacturer would have.
Global Network Engineering Technical Lead at a healthcare company with 5,001-10,000 employees
Palo Alto Networks PA-Series has multiple security features, including antivirus, IPS, and behavior-based analysis.
Project Engineer at IT Solution
The most effective features of the solution are its Magic Quadrant positioning, making it a leading firewall on perimeter areas and internet edges.
Operations Specialist - MX Operations at Bank Alfalah Limited
The ease of use and the built-in and integrated features, including the apps that include OpenVPN, IPsec, and WireGuard VPN, are all built straight into Untangle NG Firewall.
Director of Information Technology at a consultancy with 11-50 employees
The all-in-one gateway security functions and the ability to install it on generic equipment stand out.
Service Delivery Manager at CasCom
The most useful features of Untangle NG Firewall are the firewall and bandwidth control capabilities.
Information Technology System Administrator at Ίδρυμα Ευγενίδου / Eugenides Foundation
 

Categories and Ranking

Palo Alto Networks PA-Series
Ranking in Firewalls
19th
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
37
Ranking in other categories
No ranking in other categories
Untangle NG Firewall
Ranking in Firewalls
32nd
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
26
Ranking in other categories
Unified Threat Management (UTM) (11th)
 

Mindshare comparison

As of August 2026, in the Firewalls category, the mindshare of Palo Alto Networks PA-Series is 1.1%, up from 0.7% compared to the previous year. The mindshare of Untangle NG Firewall is 1.0%, down from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Firewalls Mindshare Distribution
ProductMindshare (%)
Palo Alto Networks PA-Series1.1%
Untangle NG Firewall1.0%
Other97.9%
Firewalls
 

Featured Reviews

Rohit Ghorpade - PeerSpot reviewer
Cloud Network Engineer at a insurance company with 5,001-10,000 employees
Identity-based perimeter control has improved security and supports reliable remote access
Currently, we are working with vendors such as Palo Alto Networks PA-Series, Cisco, Check Point, and Citrix. Palo Alto Networks PA-Series is a better firewall. Deep packet inspection and threat prevention basically comply with whatever traffic is incoming and outgoing through the firewall. I do not think anything improvement is required. The thing is that Palo Alto Networks PA-Series works mostly on a license-based model. If you want to utilize any feature, you have to purchase the license. For example, URL filtering requires a license purchase. It simplifies the implementation because LDAP server profile can be integrated. Basically, that simplifies the implementation of access rule or security policy.
Gary-Downey - PeerSpot reviewer
Director of Information Technology at a consultancy with 11-50 employees
Has provided built-in VPN tools and reporting features that streamline remote access and monitoring tasks
We do an outside-sourced threat prevention regarding the Threat Prevention features. I haven't run into areas that could be improved or cons versus pros for Untangle NG Firewall. I haven't done anything too advanced when it comes to the filtering, so I'm not sure what can be improved or added. I haven't dug into the advanced features, but I think some of the advanced capabilities are probably where it lacks a little bit, with the filtering and firewall rules. These areas could be improved to make it a nine out of 10 or a 10 out of 10 for overall rating.
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Top Industries

By visitors reading reviews
Outsourcing Company
10%
Comms Service Provider
9%
Government
8%
Computer Software Company
7%
Comms Service Provider
16%
Construction Company
10%
University
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise6
Large Enterprise17
By reviewers
Company SizeCount
Small Business26
Midsize Enterprise1
 

Questions from the Community

What is your experience regarding pricing and costs for Palo Alto Networks PA-Series?
If we look at the features, then the price is good, but they do charge for the GlobalProtect VPNs. Overall, the pricing is good, but if they included GlobalProtect, it would be more valuable.
What needs improvement with Palo Alto Networks PA-Series?
There is room for improvement in Palo Alto Networks PA-Series in the areas where they can minimize applications and implement features that can be useful for us.
What is your primary use case for Palo Alto Networks PA-Series?
I am using Palo Alto Networks PA-Series to ensure protection and cybersecurity by preventing and implementing network security features to safeguard networks against threats and malware. I have to ...
What needs improvement with Untangle NG Firewall?
I would appreciate improvements to the ad blocker and SSL Inspector of Untangle NG Firewall.
What is your primary use case for Untangle NG Firewall?
My usual use cases for Untangle NG Firewall are just like a firewall and router. The main purpose is for firewall functionality. It has a captive portal, web filter, virus blocker, spam blocker, ba...
 

Overview

 

Sample Customers

Information Not Available
North American Stamping Group, Cerebral Palsy of North Jersey (CPNJ), Brown County Schools, IN, City of Bridgeton, MO, Lancaster County, SC, Vision Charter School, Clay County Sheriff’s Department, NC, Breakwater School, Boys & Girls Club of Manchester, NH, Admiral Farragut Academy, Flow Companies, No Ordinary Hotel, KECdesign,
Find out what your peers are saying about Palo Alto Networks PA-Series vs. Untangle NG Firewall and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.