vCenter Orchestrator and PagerDuty Operations Cloud compete in the IT operations management category. Based on the data comparisons, PagerDuty Operations Cloud appears to have an edge in real-time operations management due to its versatile alerting and notification features.
Features: vCenter Orchestrator offers workflow creation, integration with VMware products, and hardware abstraction. PagerDuty Operations Cloud excels with automatic incident escalation, versatile alerting, and integration capabilities.
Room for Improvement: vCenter Orchestrator needs better integration across platforms, improved IDE capabilities, and simplified pricing. PagerDuty could enhance integration options, evolve alerting configurations, and improve its noise suppression feature.
Ease of Deployment and Customer Service: vCenter Orchestrator is mainly deployed on-premises with hybrid options, offering stability but less flexibility. PagerDuty's cloud-based deployment provides scalability for operational alerting. vCenter's support varies, while PagerDuty offers satisfactory support but requires better fine-tuning options.
Pricing and ROI: vCenter Orchestrator's complex licensing can be costly, but integration within VMware packages can prove cost-effective for larger environments. PagerDuty has a straightforward pay-as-you-grow model, offering flexibility though potentially expensive with more users, noted for ROI through incident management efficiency.
The product was highly scalable, with no limits on the number of applications or event routing rules.
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
PagerDuty Features
PagerDuty has many valuable key features. Some of the most useful ones include:
PagerDuty Benefits
There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.
Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."
PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”
Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”
We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
