We performed a comparison between PagerDuty Operations Cloud and vCenter Orchestrator based on real PeerSpot user reviews.
Find out in this report how the two Process Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable."
"The initial setup is a simple process."
"The product easily integrates with other solutions."
"The most valuable feature is the phone app that allows us to send notifications without the additional fees when sending by SMS or phone calls."
"The product has valuable on-call scheduling, escalation, and incident workflow management features."
"It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise."
"A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem."
"The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs."
"The most valuable feature for us is the performance stability of vCenter Orchestrator, especially in complex situations, making it excellent for managing virtual machines."
"We have excellent technical support. They have always been helpful when we have needed them."
"The solution's ability to template and easily implement are the most valuable features. It offers good replication as well."
"The solution was easy to install."
"It's 100% stable, it's always stable. We haven't had any bugs. The solution works very well and we haven't had any problems."
"The most valuable feature is that this solution is complete, and you don't need any add-ons."
"The storage motion is a good feature. It is a very good tool."
"The most valuable feature is how easy it makes it to manage the VM."
"I am not a direct end user of PagerDuty. It's hard to consider its shortcomings in that sense."
"PagerDuty can improve the integration with Terraform."
"Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that they're in. You have to go into each of the rosters and take them out. There might be a roster for business hours, after hours rotation, and monitoring deployments. Each time we need to take an engineer out of the pool, e.g., if they're sick or on leave, then we have to go and touch all of those rosters, updating and replacing them. Whereas, if we could just take the person out and have it automatically fill in the rostering, then that would make life a lot easier for managing it."
"I would like the UI to be more intuitive. I would like to be able to group or color-code the discoveries. When you create a system, you have a listing of all the different configurations. You can list them by teams, but some additional color coding would be helpful. I would break it down by incident controls. In other words, it should be broken down it into response teams and engineering divisions."
"It’s quite hard to reach the support team."
"It is a very non-customizable product, so you cannot add things like root cause analysis or the classification of incidents based on the area where you are getting more incidents. For example, if you're getting a lot of database issues, that may be an are you want to probe."
"The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this."
"Something that needs to be improved, is adding multilingual support."
"A feature to review and setup tasks should be added."
"The scalability option provided by the solution is an area with certain shortcomings where improvements are required."
"The solution's price could be cheaper."
"We encounter challenges related to the renewal of support subscriptions."
"Its technical support team takes a long time to escalate the issues."
"The response time of vCenter Orchestrator's support could be improved."
"Mainly VMware integrates with other products, but there is no easy way to link with other products from a different vendor. We can integrate with other products from the same vendors fairly well, but if they could make it so integration is easier with other vendors, that would really help."
"I would like to see better performance."
PagerDuty Operations Cloud is ranked 11th in Process Automation with 35 reviews while vCenter Orchestrator is ranked 9th in Process Automation with 44 reviews. PagerDuty Operations Cloud is rated 8.8, while vCenter Orchestrator is rated 8.4. The top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". On the other hand, the top reviewer of vCenter Orchestrator writes "Enables us to do administration on a centralized layer when using multiple VMware ESX servers". PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Splunk On-Call and Everbridge IT Alerting, whereas vCenter Orchestrator is most compared with VMware Aria Automation, VMware Aria Operations, vCloud Director, Cisco UCS Director and ServiceNow Orchestration. See our PagerDuty Operations Cloud vs. vCenter Orchestrator report.
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