Oracle WebCenter vs Salesforce comparison

Oracle and Salesforce are both solutions in the Customer Experience Management category. Oracle is ranked #35, while Salesforce is ranked #1 with an average rating of 7.9. Oracle holds a 1.0% mindshare in CEM, compared to Salesforce’s 7.4% mindshare. Additionally, 70% of Oracle users are willing to recommend the solution, compared to 89% of Salesforce users who would recommend it.

Oracle WebCenter

Read 12 Oracle WebCenter reviews

1,106 Views
55 Comparison Views

70% willing to recommend

Salesforce

Read 38 Salesforce reviews

643 Views
617 Comparison Views

89% willing to recommend

Oracle WebCenter

Salesforce

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Executive SummaryUpdated on Feb 4, 2025

Oracle WebCenter and Salesforce are competing products in business solutions. Salesforce seems to have an upper hand, providing extensive features justifying its cost, whereas Oracle WebCenter is notable for its favorable pricing and support.

Features: Oracle WebCenter is strong in integration and content management, offering Java-based content management, easy navigation and portal design, and a seamless experience with single sign-on capabilities. Salesforce excels with its robust CRM functionalities, customizable automation tools, and advanced analytics, offering a comprehensive suite for customer engagement and sales optimization.

Room for Improvement: Oracle WebCenter could improve in reducing the complexities of initial setup, enhancing user interface intuitiveness, and expanding cloud-based capabilities. Salesforce could benefit from more affordable customization options, improving customer service response times, and simplifying integration processes.

Ease of Deployment and Customer Service: Oracle WebCenter involves a traditional deployment model with significant initial setup but benefits from dedicated support. Salesforce provides cloud-based deployment, resulting in quicker implementation and accessible assistance, making it more agile and responsive.

Pricing and ROI: Oracle WebCenter offers lower setup costs, appealing to budget-conscious enterprises with acceptable returns. Salesforce, requiring a higher initial investment, provides a strong ROI through its features and efficiency in driving business growth, making it attractive for long-term productivity focus.

To learn more, read our detailed Oracle WebCenter vs. Salesforce Report (Updated: July 2025).

Buyer's Guide

Oracle WebCenter vs. Salesforce

July 2025

Download the complete report

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle WebCenter

Ranking in Customer Experience Management

35th

Average Rating

7.0

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Enterprise Content Management (17th), Web Content Management (11th), Corporate Portals (Enterprise Information Portals) (6th)

Salesforce

Ranking in Customer Experience Management

1st

Average Rating

8.0

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the Customer Experience Management category, the mindshare of Oracle WebCenter is 1.0%, down from 1.2% compared to the previous year. The mindshare of Salesforce is 7.4%, up from 4.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Experience Management

Featured Reviews

Mehdi Hasankhan

Head of Development and Implementation at Arak Petrochemical Company

Gives me easy access, connection and compatibility with all of the Oracle products

WebCenter content access has a lot of options and flexibility. At this time, I only see one problem: in the sub-content and channels surrounding Windows 10. It only functions with Windows 7 and Windows 8. All of the operating systems in my company are up-to-date and we are using Windows 10. For whatever reason, you can't use the Oracle content on these platforms at all. This lapse is very bad for my company because I can't change the version of Word and downgrade. Maybe it is just a technical problem. But it is a lot of my problem with this solution currently.

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Alona Bean

Delivery Manager at a tech company with 51-200 employees

Automating processes saves time for strategic tasks and provides excellent support

One of the best features Salesforce offers is the ability to design custom workflow processes. This has reduced time significantly, saving hours of manual work since it is now automated via Salesforce. Automating manual processes has streamlined my work, allowing me to dedicate time to more important tasks instead of wasting time on manual data entry.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The WebCenter Content is its most valuable feature. After we update a document in WebCenter Content, it can be update automatically in our intranet."

"A great solution for storing and searching large volumes of documents with easy access."

"WebCenter's interface is very user-friendly."

"You can move workloads in between sub-servers so that you don't overload a portion of the server."

"Integration within the solution is very good."

"It's a very scalable solution and the performance is pretty good. The scalability, in my opinion, is the biggest advantage."

"Oracle integrates well with other products to cover Big Data."

"The tool's most valuable feature is user-friendliness."

"The parameters or the different fields needed are quite good and easy for the customers to understand."

"We use Salesforce as a CRM, and sales-related activities like order management are done through Salesforce."

"We use the solution to map the sales pipeline and see how it is going and where it is pending."

"The most valuable feature of the solution is the ability that the solution provides to store information related to our company's promotional campaigns."

"One of the best features Salesforce offers is the ability to design custom workflow processes."

"Salesforce helps to track and record the buying behavior of customers."

"The tool's most valuable feature is performance."

More Salesforce pros

Cons

"Does not seem to be totally compatible with Windows 10 as of our current version."

"WebCenter requires a lot of design effort to upload content to our regular system."

"This solution needs to support translation into the Arabic language."

"There are many document management systems that offer pretty much the same functionalities but at a lower price. The product as such is pretty good. However, the pricing is not comparable. They need to adjust their pricing to be more competitive on the market."

"The speed of the backup should be enhanced."

"I would like them to add more Web 2.0 features."

"The solution should be offered in Persian. Right now, our version is in English, and there's a bit of a language barrier between the users and the product."

"Its functions need more stability."

"Salesforce is not very user-friendly, and a person won't understand it unless proper training is provided."

"The tool needs to improve its UI."

"Salesforce's UI design is old and slow."

"The solution's marketing campaign management needs to be improved."

"In order to use Salesforce, we have to have a tailor-made program. Because sometimes, mainly in the pharmaceutical sector, it's difficult to obtain the right layout without paying extra for a tailor-made system. This is something that Salesforce could improve."

"When you click on the lightning interface, it opens a tab inside. It's like a browser within a browser. It should open in its browser tab."

"Price is an area of concern in the solution where improvements are required."

"The part related to analytics within Salesforce is not very user-friendly."

More Salesforce cons

Pricing and Cost Advice

"The price needs to be lowered."

"The price of this solution is considered to be high; however, when speaking with Oracle, it is possible to get discounts of up to sixty percent."

"WebCenter's pricing is on the higher side."

"The product is neither expensive nor cheap."

"Salesforce is overpriced."

"The solution's pricing is competitive."

"My company makes yearly payments towards the licensing costs attached to the solution. There is a need to pay extra charges apart from the licensing costs attached to the solution."

"The modules are too expensive."

"Salesforce's licensing costs are yearly. It is expensive."

"The license is yearly."

"Salesforce is a solution meant for enterprise-sized businesses because it falls under the higher pricing spectrum. For an enterprise-sized business, the product is reasonably priced."

More Salesforce pricing and cost advice

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Top Industries

By visitors reading reviews

Government

11%

Energy/Utilities Company

Financial Services Firm

Comms Service Provider

Performing Arts

11%

Financial Services Firm

11%

Energy/Utilities Company

10%

Computer Software Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

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What do you like most about Salesforce?

The solution's analytics reporting features are quite good.

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What is your experience regarding pricing and costs for Salesforce?

I wasn't involved in the pricing, setup costs, or licensing costs for Salesforce.

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What needs improvement with Salesforce?

If there is anything I would improve about Salesforce, it would be customer service during the initial implementation, as our experience wasn't as smooth as hoped. I can't think of any specific fea...

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Comparisons

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Compared 23% of the time

Oracle Content Management vs Oracle WebCenter

Compared 20% of the time

Adobe Experience Manager vs Oracle WebCenter

Compared 14% of the time

WordPress Business-Enterprise vs Oracle WebCenter

Compared 9% of the time

IBM FileNet vs Oracle WebCenter

Compared 8% of the time

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Freshdesk vs Salesforce

Compared 15% of the time

Qualtrics XM Platform vs Salesforce

Compared 12% of the time

Anthology Engage vs Salesforce

Compared 11% of the time

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Product Reports

Buyer's Guide

Oracle WebCenter

August 2025

Download Oracle WebCenter product report

Buyer's Guide

Salesforce

July 2025

Download Salesforce product report

Also Known As

WebCenter, FatWire

No data available

Overview

Oracle WebCenter is the center of engagement for business powering exceptional experiences for customers, partners, and employees. It connects people, processes, and information with the most complete portfolio of portal, content management, Web experience management, and collaboration technologies.

Oracle

Salesforce excels at CRM, offering analytics integration for ROI reporting and user-friendly customization. Automated ticket generation and intuitive features make it ideal for opportunity tracking, customer interaction management, and sales journey enhancement.

Salesforce is renowned for its comprehensive CRM functionalities, aiding businesses with dashboards, email campaigns, and seamless third-party integrations. It enhances sales processes by offering tools for opportunity management, customer interaction tracking, and efficient order booking. Flexibility and scalability make it suitable for promotional campaigns and improved business operations.

What are Salesforce's most important features?

Analytics Integration: Connects with analytics for ROI reporting.
User Customization: Offers user-friendly customization options.
Automated Ticketing: Provides automated ticket generation.
Intuitive Interface: Ensures ease of use for customers.
Opportunity Management: Helps in tracking and managing opportunities.

What benefits or ROI should users look for in reviews?

Enhanced Data Flow: Seamless third-party integrations improve data flow.
Sales Process Efficiency: Automates and enhances sales journey management.
Customization Flexibility: Adapts to changing business operations.
Campaign Management: Supports marketing functions with campaign analysis.
Order Management: Simplifies order booking and tracking.

Salesforce is implemented in industries for CRM, marketing activities, and customer information management. It supports sales pipeline tracking, business development, customer experience management, lead management, and sales process automation. Marketing is facilitated through campaign analysis and email campaigns, alongside customer interaction insights. Businesses use it for order management, prospecting, project management, and sales forecasting.

Salesforce

Sample Customers

Chhattisgarh Infotech and Biotech Promotion Society, Jagran Prakashan Ltd., Standard Forwarding LLC, United Automotive Electronic Systems Co. Ltd., INSO sistemi per le infrastrutture sociali S.p.A., Helsana Versicherungen AG, ArRiyadh Development Authority, John Lewis Partnership, Arqiva, SURUGADAI EDUCATIONAL INSTITUTE, Portuguese Official Agriculture and Fisheries

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Buyer's Guide

Oracle WebCenter vs. Salesforce

July 2025

Free Report: Oracle WebCenter vs. Salesforce

Find out what your peers are saying about Oracle WebCenter vs. Salesforce and other solutions. Updated: July 2025.

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We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.