Oracle WebCenter vs Salesforce comparison

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Oracle WebCenter

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Executive SummaryUpdated on Feb 4, 2025

Oracle WebCenter and Salesforce are competing products in business solutions. Salesforce seems to have an upper hand, providing extensive features justifying its cost, whereas Oracle WebCenter is notable for its favorable pricing and support.

Features: Oracle WebCenter is strong in integration and content management, offering Java-based content management, easy navigation and portal design, and a seamless experience with single sign-on capabilities. Salesforce excels with its robust CRM functionalities, customizable automation tools, and advanced analytics, offering a comprehensive suite for customer engagement and sales optimization.

Room for Improvement: Oracle WebCenter could improve in reducing the complexities of initial setup, enhancing user interface intuitiveness, and expanding cloud-based capabilities. Salesforce could benefit from more affordable customization options, improving customer service response times, and simplifying integration processes.

Ease of Deployment and Customer Service: Oracle WebCenter involves a traditional deployment model with significant initial setup but benefits from dedicated support. Salesforce provides cloud-based deployment, resulting in quicker implementation and accessible assistance, making it more agile and responsive.

Pricing and ROI: Oracle WebCenter offers lower setup costs, appealing to budget-conscious enterprises with acceptable returns. Salesforce, requiring a higher initial investment, provides a strong ROI through its features and efficiency in driving business growth, making it attractive for long-term productivity focus.

To learn more, read our detailed Oracle WebCenter vs. Salesforce Report (Updated: April 2025).

Oracle WebCenter vs. Salesforce

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Helped 849,963 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle WebCenter

Ranking in Customer Experience Management

33rd

Average Rating

7.0

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Enterprise Content Management (16th), Web Content Management (8th), Corporate Portals (Enterprise Information Portals) (5th)

Salesforce

Ranking in Customer Experience Management

3rd

Average Rating

8.0

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Customer Experience Management category, the mindshare of Oracle WebCenter is 1.0%, down from 1.3% compared to the previous year. The mindshare of Salesforce is 7.8%, up from 3.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Experience Management

Featured Reviews

Mehdi Hasankhan

Head of Development and Implementation at Arak Petrochemical Company

Gives me easy access, connection and compatibility with all of the Oracle products

WebCenter content access has a lot of options and flexibility. At this time, I only see one problem: in the sub-content and channels surrounding Windows 10. It only functions with Windows 7 and Windows 8. All of the operating systems in my company are up-to-date and we are using Windows 10. For whatever reason, you can't use the Oracle content on these platforms at all. This lapse is very bad for my company because I can't change the version of Word and downgrade. Maybe it is just a technical problem. But it is a lot of my problem with this solution currently.

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Alona Bean

Delivery Manager at a tech company with 51-200 employees

Automating processes saves time for strategic tasks and provides excellent support

One of the best features Salesforce offers is the ability to design custom workflow processes. This has reduced time significantly, saving hours of manual work since it is now automated via Salesforce. Automating manual processes has streamlined my work, allowing me to dedicate time to more important tasks instead of wasting time on manual data entry.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"You can move workloads in between sub-servers so that you don't overload a portion of the server."

"Oracle integrates well with other products to cover Big Data."

"A great solution for storing and searching large volumes of documents with easy access."

"The WebCenter Content is its most valuable feature. After we update a document in WebCenter Content, it can be update automatically in our intranet."

"It's a very scalable solution and the performance is pretty good. The scalability, in my opinion, is the biggest advantage."

"Integration within the solution is very good."

"WebCenter's interface is very user-friendly."

"The tool's most valuable feature is the lightning interface."

"It is a stable solution...It is a scalable solution."

"The tool's most valuable features are email campaigns, WhatsApp campaigns, and the CRM system."

"The CRM feature is good. For me, it could be like tracking a customer's entire sales journey, and you can also record their buying behavior and make an effort to upsell on a larger scale."

"The solution is pretty easy to access and has good customization."

"The tool's most valuable feature is user-friendliness."

"The product is quite user-friendly."

"One of the best features Salesforce offers is the ability to design custom workflow processes."

More Salesforce pros

Cons

"Does not seem to be totally compatible with Windows 10 as of our current version."

"WebCenter requires a lot of design effort to upload content to our regular system."

"The speed of the backup should be enhanced."

"This solution needs to support translation into the Arabic language."

"The solution should be offered in Persian. Right now, our version is in English, and there's a bit of a language barrier between the users and the product."

"Its functions need more stability."

"I would like them to add more Web 2.0 features."

"There are many document management systems that offer pretty much the same functionalities but at a lower price. The product as such is pretty good. However, the pricing is not comparable. They need to adjust their pricing to be more competitive on the market."

"Our customers wants more enterprise-level capabilities. Currently, we specialize in Salesforce, but many customers want us to support other platforms like SAP."

"In order to use Salesforce, we have to have a tailor-made program. Because sometimes, mainly in the pharmaceutical sector, it's difficult to obtain the right layout without paying extra for a tailor-made system. This is something that Salesforce could improve."

"More understanding from the business standpoint will help Salesforce."

"The product is not integrated with WhatsApp."

"The most valuable feature for me in Salesforce is the reporting functionality."

"The tool needs to improve its UI."

"Salesforce gives you a lot of messages, and you don't know what the messages mean."

"The product needs to improve integration."

More Salesforce cons

Pricing and Cost Advice

"WebCenter's pricing is on the higher side."

"The price of this solution is considered to be high; however, when speaking with Oracle, it is possible to get discounts of up to sixty percent."

"The price needs to be lowered."

"We need to procure a separate license for every module."

"Salesforce is expensive, and I rate it an eight out of ten."

"The tool is quite pricey compared to other products."

"Though Salesforce is more expensive than the other products on the market, it does provide you with more functionalities."

"Salesforce's licensing costs are yearly. It is expensive."

"It's medium-priced. It is cheaper than Tosca."

"The modules are too expensive."

"The product is pretty expensive."

More Salesforce pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Customer Experience Management solutions are best for your needs.

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849,963 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Real Estate/Law Firm

Financial Services Firm

Computer Software Company

Government

Computer Software Company

14%

Financial Services Firm

14%

Educational Organization

12%

Comms Service Provider

11%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

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What do you like most about Salesforce?

The solution's analytics reporting features are quite good.

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What is your experience regarding pricing and costs for Salesforce?

Pricing is something I'm not directly involved with, as I'm just looking at the data competencies and how exactly things are running.

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What needs improvement with Salesforce?

There isn't a particular improvement I can mention at the moment, but I would like to return to the topic later.

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Comparisons

Oracle Content Management vs Oracle WebCenter

Compared 31% of the time

Adobe Experience Manager vs Oracle WebCenter

Compared 21% of the time

SharePoint vs Oracle WebCenter

Compared 17% of the time

IBM FileNet vs Oracle WebCenter

Compared 10% of the time

Liferay Digital Experience Platform vs Oracle WebCenter

Compared 10% of the time

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Genesys Cloud CX vs Salesforce

Compared 36% of the time

Decagon vs Salesforce

Compared 20% of the time

Anthology Engage vs Salesforce

Compared 19% of the time

Freshdesk vs Salesforce

Compared 13% of the time

Qualtrics XM Platform vs Salesforce

Compared 13% of the time

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Product Reports

Oracle WebCenter

Download Oracle WebCenter product report

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Also Known As

WebCenter, FatWire

No data available

Overview

Oracle WebCenter is the center of engagement for business powering exceptional experiences for customers, partners, and employees. It connects people, processes, and information with the most complete portfolio of portal, content management, Web experience management, and collaboration technologies.

Oracle

Salesforce excels at CRM, offering analytics integration for ROI reporting and user-friendly customization. Automated ticket generation and intuitive features make it ideal for opportunity tracking, customer interaction management, and sales journey enhancement.

Salesforce is renowned for its comprehensive CRM functionalities, aiding businesses with dashboards, email campaigns, and seamless third-party integrations. It enhances sales processes by offering tools for opportunity management, customer interaction tracking, and efficient order booking. Flexibility and scalability make it suitable for promotional campaigns and improved business operations.

What are Salesforce's most important features?

Analytics Integration: Connects with analytics for ROI reporting.
User Customization: Offers user-friendly customization options.
Automated Ticketing: Provides automated ticket generation.
Intuitive Interface: Ensures ease of use for customers.
Opportunity Management: Helps in tracking and managing opportunities.

What benefits or ROI should users look for in reviews?

Enhanced Data Flow: Seamless third-party integrations improve data flow.
Sales Process Efficiency: Automates and enhances sales journey management.
Customization Flexibility: Adapts to changing business operations.
Campaign Management: Supports marketing functions with campaign analysis.
Order Management: Simplifies order booking and tracking.

Salesforce is implemented in industries for CRM, marketing activities, and customer information management. It supports sales pipeline tracking, business development, customer experience management, lead management, and sales process automation. Marketing is facilitated through campaign analysis and email campaigns, alongside customer interaction insights. Businesses use it for order management, prospecting, project management, and sales forecasting.

Sample Customers

Chhattisgarh Infotech and Biotech Promotion Society, Jagran Prakashan Ltd., Standard Forwarding LLC, United Automotive Electronic Systems Co. Ltd., INSO sistemi per le infrastrutture sociali S.p.A., Helsana Versicherungen AG, ArRiyadh Development Authority, John Lewis Partnership, Arqiva, SURUGADAI EDUCATIONAL INSTITUTE, Portuguese Official Agriculture and Fisheries

Information Not Available

Oracle WebCenter vs. Salesforce