Oracle WebCenter vs Salesforce comparison

Oracle and Salesforce are both solutions in the Customer Experience Management category. Oracle is ranked #29, while Salesforce is ranked #2 with an average rating of 7.9. Oracle holds a 0.8% mindshare in CEM, compared to Salesforce’s 8.3% mindshare. Additionally, 70% of Oracle users are willing to recommend the solution, compared to 89% of Salesforce users who would recommend it.

Oracle WebCenter

Read 12 Oracle WebCenter reviews

46 Views
30 Comparison Views

70% willing to recommend

Salesforce

Read 38 Salesforce reviews

423 Views
160 Comparison Views

89% willing to recommend

Oracle WebCenter

Salesforce

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Executive SummaryUpdated on Feb 4, 2025

Oracle WebCenter and Salesforce are competing products in business solutions. Salesforce seems to have an upper hand, providing extensive features justifying its cost, whereas Oracle WebCenter is notable for its favorable pricing and support.

Features: Oracle WebCenter is strong in integration and content management, offering Java-based content management, easy navigation and portal design, and a seamless experience with single sign-on capabilities. Salesforce excels with its robust CRM functionalities, customizable automation tools, and advanced analytics, offering a comprehensive suite for customer engagement and sales optimization.

Room for Improvement: Oracle WebCenter could improve in reducing the complexities of initial setup, enhancing user interface intuitiveness, and expanding cloud-based capabilities. Salesforce could benefit from more affordable customization options, improving customer service response times, and simplifying integration processes.

Ease of Deployment and Customer Service: Oracle WebCenter involves a traditional deployment model with significant initial setup but benefits from dedicated support. Salesforce provides cloud-based deployment, resulting in quicker implementation and accessible assistance, making it more agile and responsive.

Pricing and ROI: Oracle WebCenter offers lower setup costs, appealing to budget-conscious enterprises with acceptable returns. Salesforce, requiring a higher initial investment, provides a strong ROI through its features and efficiency in driving business growth, making it attractive for long-term productivity focus.

To learn more, read our detailed Oracle WebCenter vs. Salesforce Report (Updated: June 2025).

Buyer's Guide

Oracle WebCenter vs. Salesforce

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle WebCenter

Ranking in Customer Experience Management

29th

Average Rating

7.0

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Enterprise Content Management (17th), Web Content Management (11th), Corporate Portals (Enterprise Information Portals) (6th)

Salesforce

Ranking in Customer Experience Management

2nd

Average Rating

8.0

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Customer Experience Management category, the mindshare of Oracle WebCenter is 0.8%, down from 1.3% compared to the previous year. The mindshare of Salesforce is 8.3%, up from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Experience Management

Featured Reviews

Mehdi Hasankhan

Head of Development and Implementation at Arak Petrochemical Company

Gives me easy access, connection and compatibility with all of the Oracle products

WebCenter content access has a lot of options and flexibility. At this time, I only see one problem: in the sub-content and channels surrounding Windows 10. It only functions with Windows 7 and Windows 8. All of the operating systems in my company are up-to-date and we are using Windows 10. For whatever reason, you can't use the Oracle content on these platforms at all. This lapse is very bad for my company because I can't change the version of Word and downgrade. Maybe it is just a technical problem. But it is a lot of my problem with this solution currently.

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Alona Bean

Delivery Manager at a tech company with 51-200 employees

Automating processes saves time for strategic tasks and provides excellent support

One of the best features Salesforce offers is the ability to design custom workflow processes. This has reduced time significantly, saving hours of manual work since it is now automated via Salesforce. Automating manual processes has streamlined my work, allowing me to dedicate time to more important tasks instead of wasting time on manual data entry.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's a very scalable solution and the performance is pretty good. The scalability, in my opinion, is the biggest advantage."

"Oracle integrates well with other products to cover Big Data."

"Integration within the solution is very good."

"WebCenter's interface is very user-friendly."

"A great solution for storing and searching large volumes of documents with easy access."

"The WebCenter Content is its most valuable feature. After we update a document in WebCenter Content, it can be update automatically in our intranet."

"You can move workloads in between sub-servers so that you don't overload a portion of the server."

"One of the best features Salesforce offers is the ability to design custom workflow processes."

"I can get live reports on our traffic every day. I log into the dashboard of Salesforce."

"The product has made our dealings with partners and clients much more structured."

"The reporting parts and knowledge capabilities of Salesforce have helped us make more informed business decisions. Because when we have a clear picture of the current activity, we can have a better view of the project. Today, everything is going fast. So, if we have a system that helps us collect information quickly, it's a big value for employees."

"We use Salesforce as a CRM, and sales-related activities like order management are done through Salesforce."

"It's mainly about the technology and how you identify objects in third-party systems. That's unique, and not many platforms have it."

"The most valuable feature of the solution is that it is a user-friendly tool."

"This automation has been incredibly beneficial, reducing our workload and time spent."

More Salesforce pros

Cons

"This solution needs to support translation into the Arabic language."

"I would like them to add more Web 2.0 features."

"Its functions need more stability."

"WebCenter requires a lot of design effort to upload content to our regular system."

"Does not seem to be totally compatible with Windows 10 as of our current version."

"The speed of the backup should be enhanced."

"The solution should be offered in Persian. Right now, our version is in English, and there's a bit of a language barrier between the users and the product."

"There are many document management systems that offer pretty much the same functionalities but at a lower price. The product as such is pretty good. However, the pricing is not comparable. They need to adjust their pricing to be more competitive on the market."

"The solution's marketing campaign management needs to be improved."

"More understanding from the business standpoint will help Salesforce."

"My customers wanted to see more analysis, like integration with another system or a third-party system."

"When you click on the lightning interface, it opens a tab inside. It's like a browser within a browser. It should open in its browser tab."

"The tool must provide better reporting and dashboard capabilities."

"The platform flow for the product could be better. It is cluttered with a lot of components."

"Salesforce could provide more alerts and more notifications."

"Salesforce needs to improve integrations. They need to integrate generative AI."

More Salesforce cons

Pricing and Cost Advice

"WebCenter's pricing is on the higher side."

"The price of this solution is considered to be high; however, when speaking with Oracle, it is possible to get discounts of up to sixty percent."

"The price needs to be lowered."

"My company makes yearly payments towards the licensing costs attached to the solution. There is a need to pay extra charges apart from the licensing costs attached to the solution."

"The product is neither expensive nor cheap."

"I looked at Salesforce for mobility purposes about five years ago, and the pricing was fairly competitive for mobile implementations at that time."

"The solution's pricing is competitive."

"The license is yearly."

"The tool is quite pricey compared to other products."

"Salesforce is an expensive solution."

"The product is pretty expensive."

More Salesforce pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Customer Experience Management solutions are best for your needs.

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Real Estate/Law Firm

10%

Government

10%

Energy/Utilities Company

Financial Services Firm

12%

Computer Software Company

12%

Educational Organization

11%

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

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What do you like most about Salesforce?

The solution's analytics reporting features are quite good.

See all answers

What is your experience regarding pricing and costs for Salesforce?

Pricing is something I'm not directly involved with, as I'm just looking at the data competencies and how exactly things are running.

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What needs improvement with Salesforce?

There isn't a particular improvement I can mention at the moment, but I would like to return to the topic later.

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Comparisons

Oracle Content Management vs Oracle WebCenter

Compared 30% of the time

Adobe Experience Manager vs Oracle WebCenter

Compared 20% of the time

SharePoint vs Oracle WebCenter

Compared 19% of the time

IBM FileNet vs Oracle WebCenter

Compared 11% of the time

Liferay Digital Experience Platform vs Oracle WebCenter

Compared 10% of the time

More Oracle WebCenter Competitors

Genesys Cloud CX vs Salesforce

Compared 31% of the time

Decagon vs Salesforce

Compared 27% of the time

Anthology Engage vs Salesforce

Compared 15% of the time

Freshdesk vs Salesforce

Compared 14% of the time

Qualtrics XM Platform vs Salesforce

Compared 12% of the time

More Salesforce Competitors

Product Reports

Buyer's Guide

Oracle WebCenter

June 2025

Download Oracle WebCenter product report

Buyer's Guide

Salesforce

May 2025

Download Salesforce product report

Also Known As

WebCenter, FatWire

No data available

Overview

Oracle WebCenter is the center of engagement for business powering exceptional experiences for customers, partners, and employees. It connects people, processes, and information with the most complete portfolio of portal, content management, Web experience management, and collaboration technologies.

Oracle

Salesforce excels at CRM, offering analytics integration for ROI reporting and user-friendly customization. Automated ticket generation and intuitive features make it ideal for opportunity tracking, customer interaction management, and sales journey enhancement.

Salesforce is renowned for its comprehensive CRM functionalities, aiding businesses with dashboards, email campaigns, and seamless third-party integrations. It enhances sales processes by offering tools for opportunity management, customer interaction tracking, and efficient order booking. Flexibility and scalability make it suitable for promotional campaigns and improved business operations.

What are Salesforce's most important features?

Analytics Integration: Connects with analytics for ROI reporting.
User Customization: Offers user-friendly customization options.
Automated Ticketing: Provides automated ticket generation.
Intuitive Interface: Ensures ease of use for customers.
Opportunity Management: Helps in tracking and managing opportunities.

What benefits or ROI should users look for in reviews?

Enhanced Data Flow: Seamless third-party integrations improve data flow.
Sales Process Efficiency: Automates and enhances sales journey management.
Customization Flexibility: Adapts to changing business operations.
Campaign Management: Supports marketing functions with campaign analysis.
Order Management: Simplifies order booking and tracking.

Salesforce is implemented in industries for CRM, marketing activities, and customer information management. It supports sales pipeline tracking, business development, customer experience management, lead management, and sales process automation. Marketing is facilitated through campaign analysis and email campaigns, alongside customer interaction insights. Businesses use it for order management, prospecting, project management, and sales forecasting.

Salesforce

Sample Customers

Chhattisgarh Infotech and Biotech Promotion Society, Jagran Prakashan Ltd., Standard Forwarding LLC, United Automotive Electronic Systems Co. Ltd., INSO sistemi per le infrastrutture sociali S.p.A., Helsana Versicherungen AG, ArRiyadh Development Authority, John Lewis Partnership, Arqiva, SURUGADAI EDUCATIONAL INSTITUTE, Portuguese Official Agriculture and Fisheries

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Buyer's Guide

Oracle WebCenter vs. Salesforce

June 2025

Free Report: Oracle WebCenter vs. Salesforce

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We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.