Oracle Service Cloud vs Sales Creatio comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Oracle Service Cloud and Sales Creatio based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Oracle Service Cloud vs. Sales Creatio Report (Updated: November 2022).
653,757 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Stable and scalable with good technical support.""Oracle Service Cloud could improve the integration for older platforms.""The solution changes the way clients work to make it easier and faster.""Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."

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"Intuitive, low-code CRM platform that's easy to integrate and use.""Its configurability in terms of being able to change screens and fields and create workflows that are compatible with our business objectives is most valuable.""There's not a single CRM out there that is quite as flexible as Creatio CRM.""I like Creatio's workflows, automation, and no-code features that we can update as we wish."

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Cons
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise.""Lacks the ability to deploy custom code for customization.""Oracle changed the means by which users are created in the system. I would like this to be easier to implement.""Oracle Service Cloud could improve the integration for older platforms."

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"The marketing feature needs to be improved. Documentation on their website, or their knowledge base, also needs expansion and improvement.""On the sales side, I would like to see a CPQ product, and on the services side, I'd like to see more of a field service automation feature.""Creatio's mobile app could be more intuitive.""Out of the box connectors are great, but the ability of what is there versus other CRMs is limited."

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Pricing and Cost Advice
  • "Licensing fees are on the higher end and I rate them an eight out of ten."
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  • "Sales Creatio's enterprise version is $60 per user per month. Other leaders in the Gartner Magic Quadrant for sales automation, such as SAP, Microsoft, Salesforce, and Oracle, are about $150 to $200 a month, and Creatio is $60."
  • "Pricing for this solution is more affordable than Salesforce, and the costs are upfront."
  • More Sales Creatio Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Everything is managed by Oracle, so they have security in place.
    Top Answer:Oracle has to work on the interface for this solution. The user experience has to be much better. They have to work on integration with other systems.
    Top Answer:This is definitely an expensive product compared to others on the market. There are no fees in addition to the subscription model.
    Top Answer:Including some Creatio Marketplace apps, you can convert Sales Creatio in a Real 360° Social Sales CRM, including not just the traditional communication channels like phone and Email. In this case… more »
    Top Answer:I like Creatio's workflows, automation, and no-code features that we can update as we wish.
    Top Answer:Creatio has an annual subscription. I think the price is average compared to other CRM solutions. It's cheaper than Salesforce but more expensive than some other local CRMs that offer less… more »
    Ranking
    9th
    out of 70 in CRM
    Views
    1,626
    Comparisons
    1,152
    Reviews
    3
    Average Words per Review
    349
    Rating
    9.0
    12th
    out of 70 in CRM
    Views
    619
    Comparisons
    421
    Reviews
    3
    Average Words per Review
    624
    Rating
    9.0
    Comparisons
    Also Known As
    Oracle RightNow
    Learn More
    Overview

    Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

    This flexible and scalable platform includes:

    • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
    • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
    • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
    • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
    • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

      For more information visit https://cloud.oracle.com/en_US/service-cloud

    Sales Automation Software to accelerate the complete sales cycle — from lead to repeat sales

    Sales Creatio is a cloud CRM system for comprehensive sales force automation from lead management to large enterprise sales. Employ out-of-the-box reference processes to manage the entire sales cycle! The product guides users through the entire sales process from the initial communication with a customer to the closed deal. Sales Creatio combines AI with leading UX to accelerate user adoption.

    Offer
    Learn more about Oracle Service Cloud
    Learn more about Sales Creatio
    Sample Customers
    Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
    ABLV Bank, Pelco, Heinz, Bayer, Century21, Allianz, ABB, Tele2, ABLV, Yandex, Pepsico, PSA Peugeot Citroen, Fiscale, Mitsubishi Electric, Vivino
    Top Industries
    REVIEWERS
    Marketing Services Firm29%
    Manufacturing Company14%
    Transportation Company14%
    Outsourcing Company14%
    VISITORS READING REVIEWS
    Computer Software Company26%
    Financial Services Firm11%
    Comms Service Provider8%
    Healthcare Company7%
    VISITORS READING REVIEWS
    Computer Software Company28%
    Comms Service Provider11%
    Financial Services Firm8%
    Healthcare Company7%
    Company Size
    REVIEWERS
    Small Business42%
    Midsize Enterprise21%
    Large Enterprise37%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise11%
    Large Enterprise69%
    REVIEWERS
    Small Business100%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise13%
    Large Enterprise67%
    Buyer's Guide
    Oracle Service Cloud vs. Sales Creatio
    November 2022
    Find out what your peers are saying about Oracle Service Cloud vs. Sales Creatio and other solutions. Updated: November 2022.
    653,757 professionals have used our research since 2012.

    Oracle Service Cloud is ranked 9th in CRM with 4 reviews while Sales Creatio is ranked 12th in CRM with 4 reviews. Oracle Service Cloud is rated 8.8, while Sales Creatio is rated 9.0. The top reviewer of Oracle Service Cloud writes "It has lots of APIs to integrate with other solutions". On the other hand, the top reviewer of Sales Creatio writes "Low-code, intuitive, and easy to use CRM platform". Oracle Service Cloud is most compared with Oracle CX Sales, QuickBase, Siebel CRM, Microsoft Dynamics CRM and Salesforce Service Cloud, whereas Sales Creatio is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Camunda Platform, K2 and Oracle CX Sales. See our Oracle Service Cloud vs. Sales Creatio report.

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    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.