We performed a comparison between Oracle Fusion Service and Sales Creatio based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."Oracle Service Cloud could improve the integration for older platforms."
"Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."
"Stable and scalable with good technical support."
"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."
"Oracle's strength lies in swiftly building and deploying enterprise applications globally."
"Everything is managed by Oracle, so they have security in place."
"The most valuable feature of the solution is that customers can easily understand it."
"With Sales Creatio, you can have a customer service review, and it is GDPR compliant."
"It provides a customizable platform that enables companies to safely store and recognize customer data, as well as connect multiple channels and other related services."
"Its configurability in terms of being able to change screens and fields and create workflows that are compatible with our business objectives is most valuable."
"Intuitive, low-code CRM platform that's easy to integrate and use."
"I like Creatio's workflows, automation, and no-code features that we can update as we wish."
"There's not a single CRM out there that is quite as flexible as Creatio CRM."
"The product's option to upload payroll data doesn't work seamlessly."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"The product must provide modules for operations management."
"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."
"One suggestion I have is to shorten the IT team's response time. When we submit an ASR or similar request, it takes a while to receive a response, and this can be seen as a drawback."
"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."
"Lacks the ability to deploy custom code for customization."
"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."
"Sales Creatio should include better customizations."
"There is still some room for improvement in the overall look and feel of the software."
"To benefit from this software you need to have somebody dedicated to customizing the features you're looking for and, to be honest, I do not have time to focus only on that."
"Creatio's mobile app could be more intuitive."
"Out of the box connectors are great, but the ability of what is there versus other CRMs is limited."
"The marketing feature needs to be improved. Documentation on their website, or their knowledge base, also needs expansion and improvement."
"On the sales side, I would like to see a CPQ product, and on the services side, I'd like to see more of a field service automation feature."
Oracle Fusion Service is ranked 8th in CRM with 28 reviews while Sales Creatio is ranked 22nd in CRM with 7 reviews. Oracle Fusion Service is rated 8.6, while Sales Creatio is rated 9.0. The top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". On the other hand, the top reviewer of Sales Creatio writes "Low-code, intuitive, and easy to use CRM platform". Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Salesforce Sales Cloud and Salesforce Service Cloud, whereas Sales Creatio is most compared with QuickBase, Microsoft Dynamics CRM, Salesforce Sales Cloud and Zoho CRM.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
