Oracle Real User Experience Insight and ServiceNow Cloud Observability both offer powerful tools for IT operations. ServiceNow Cloud Observability appears to have an edge in terms of features and is considered worth the price despite some higher costs.
What features are offered by Oracle Real User Experience Insight in comparison to ServiceNow Cloud Observability?Oracle Real User Experience Insight is praised for its detailed performance monitoring, actionable insights, and deep user experience analytics. ServiceNow Cloud Observability garners positive feedback for its extensive cloud integration, real-time analytics, and comprehensive monitoring capabilities, making it preferred for complex environments.
What areas of improvement can be found in Oracle Real User Experience Insight in comparison to ServiceNow Cloud Observability?Users suggest that Oracle Real User Experience Insight could improve its integration capabilities, reduce complexity in navigation, and offer a more streamlined user interface. Feedback for ServiceNow Cloud Observability indicates the need for better customization options, more intuitive configuration processes, and enhanced reporting features.
How is the ease of deployment and customer service of Oracle Real User Experience Insight in comparison to ServiceNow Cloud Observability?User reviews indicate that Oracle Real User Experience Insight has a steeper learning curve and longer deployment times. ServiceNow Cloud Observability is noted for its smoother deployment process, quicker setup, and more consistent customer satisfaction.
What setup costs and ROI can be seen with Oracle Real User Experience Insight in comparison to ServiceNow Cloud Observability?Oracle Real User Experience Insight is considered to have a higher initial setup cost with a slower ROI. ServiceNow Cloud Observability, despite being more expensive, is seen as delivering faster ROI and better long-term value.
Oracle Real User Experience Insight, Oracle's on-premises management platform, providing a single pane of glass for management of Oracle environments, whether in customer data centers or in Oracle Cloud that integrates performance analysis and usage analysis into a single offering, enabling business and IT stakeholders to develop a shared understanding into their application users' experience. Oracle Real User Experience Insight's non-intrusive monitoring capability is built using state-of-the-art Network Protocol Analysis (NPA) technology, which does not require any modification, changes, or instrumentation of the application. Its passive monitoring approach allows enterprises to deploy in production, without requiring costly test/QA environment validations.
ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.
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