We performed a comparison between Oracle Fusion Service and Pega Robotic Process Automation based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."Oracle Service Cloud could improve the integration for older platforms."
"The solution changes the way clients work to make it easier and faster."
"The solution is easy to learn."
"Everything is managed by Oracle, so they have security in place."
"The solution is completely cloud-based and very easy to access from anywhere."
"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."
"Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."
"Pega Robotics offers all the required features to build end-to-end process automation like any other similar tools. It's unique development style using data line and control flow line makes it easy to debug through the flow."
"They are leaders in the same industry."
"I am impressed with the tool's recording feature."
"It was very smooth and very seamless to create automations."
"The initial setup is pretty easy and quite fast."
"The workflow system is very intuitive."
"The solution's automation handling capability has positively impacted the overall automation process in my experience."
"The most valuable feature of Pega Robotic Process Automation is the technique: you can create a user interface that can interact with a human being for attended robots."
"The user experience has to be much better."
"One suggestion I have is to shorten the IT team's response time. When we submit an ASR or similar request, it takes a while to receive a response, and this can be seen as a drawback."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"The product's option to upload payroll data doesn't work seamlessly."
"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."
"The product must provide modules for operations management."
"Lacks the ability to deploy custom code for customization."
"The UI experience needs refinement to enhance user-friendliness."
"The new players such as UiPath and ABBYY are moving very quickly, but Pega is not. I'd definitely like to see Pega doing a few more interesting things on the AI or machine learning front so that we can use the platform for multiple things."
"Excel connectors need to be improved as there are a few connectors in Excel areas."
"They have tied the deployment with the Pega BPM product, the robot manager. You need to have the BPM installed."
"I would like to see an enhanced auditing feature included."
"The orchestration needs to be better."
"Pega Robotic Process Automation can improve the OGR area. You don't have a feature to read documents in computer voices."
"The ease-of-use could be improved."
"The development experience needs to be improved."
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Oracle Fusion Service is ranked 8th in CRM with 29 reviews while Pega Robotic Process Automation is ranked 9th in Robotic Process Automation (RPA) with 22 reviews. Oracle Fusion Service is rated 8.6, while Pega Robotic Process Automation is rated 7.6. The top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". On the other hand, the top reviewer of Pega Robotic Process Automation writes "Great for UI creation, helpful support services, and reliable". Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Salesforce Sales Cloud and Microsoft Dynamics CRM, whereas Pega Robotic Process Automation is most compared with UiPath, Blue Prism, Automation Anywhere (AA), Microsoft Power Automate and Pega CRM.
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