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Oracle BPEL vs PagerDuty Operations Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Oracle BPEL
Ranking in Process Automation
25th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
4
Ranking in other categories
No ranking in other categories
PagerDuty Operations Cloud
Ranking in Process Automation
13th
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
37
Ranking in other categories
IT Alerting and Incident Management (1st), AIOps (9th), Critical Event Management (CEM) (1st)
 

Mindshare comparison

As of May 2025, in the Process Automation category, the mindshare of Oracle BPEL is 0.6%, up from 0.6% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

PN
A highly scalable solution that provides various features for the execution of business processes
I'm a consultant. I do architecting, designing, and development. I have used two versions, 1.1 and 2.0. I’m unsure about the prices because I oversee the development and implementation. I'll highly recommend the product depending on an organization’s requirements. As someone who has worked with BPEL for 13 years, I highly recommend the product for an on-premise or hybrid integration. Multiple products or alternate solutions have come into the integration domain. However, the product has been in the industry from SOA 11g to SOA 12c and OIC. Though there are multiple competitors, the product has been here for a long time and has been helping multiple customers improve their business. Overall, I rate the solution a nine or nine and a half out of ten.
JeremyEmmett - PeerSpot reviewer
Centralized alert management with customizable routing and superior scheduling
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability to build customized modules would be advantageous, allowing organizations to define their own integration modules. It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is the support for human tasks."
"The product has everything we need."
"What I find the most valuable about Oracle BPEL is that it saves me time."
"The solution is very seamless and fast."
"The most valuable features of PagerDuty are customization, access, policies, and different rules regarding the path of escalation. Additionally, it's easy to use and create overrides. For example, if you all are on a call for one week each, but somebody wants to go on PTO, the team needs to swap shifts in PagerDuty. This is easy to do by creating overrides to switch up the set schedules. It's very user-friendly in that aspect. It works well for monitoring and alerting."
"PagerDuty's best features are the dedicated application that allows me to reach my engineers immediately and the ability to directly assign specific tasks to individuals and have them report back."
"Notification is the most valuable feature."
"The alerts are immediate in this solution, which allows us to respond to errors quickly."
"The initial setup is a simple process."
"Alert deduplication and noise reduction for alerts are the major features that I found useful."
"PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
"PagerDuty's notification process is the most valuable feature."
 

Cons

"The solution's integration with SAP should be seamless because some formats are not accepted in SAP but are accepted in Oracle BPEL."
"Some user-defined functions for transformation must be added to the next release of the solution."
"They need to have support for new protocols like GraphQL and possibly some out-of-the-box adapters for SAP and other big systems."
"In the next release, I would like to see REST improved and new technologies for microservices. I'd like to see more containers for separating containers."
"PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually."
"PagerDuty could improve the event orchestration by enhancing features, such as easier condition setup inside the orchestration."
"It cannot be integrated with our upgraded Jira system."
"The On-Call Teams feature could be better in terms of levels of conditions related to which team or member should get the responsibility of handling a matter or incident."
"PagerDuty can improve the integration with Terraform."
"It is a very non-customizable product, so you cannot add things like root cause analysis or the classification of incidents based on the area where you are getting more incidents. For example, if you're getting a lot of database issues, that may be an are you want to probe."
"The user interface could be more intuitive."
"They could include incident merging and alert grouping features in the product."
 

Pricing and Cost Advice

"The product is moderately priced."
"The solution's pricing is moderate and not expensive."
"The price is very high."
"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."
"The pricing may be about $1,000 per user."
"The solution is paid on a monthly basis and represents about 1% of the platform's budget."
"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."
"There is a license needed to use PagerDuty."
"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
"The cost is based on the package you select."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
13%
Computer Software Company
11%
Government
9%
Computer Software Company
21%
Financial Services Firm
12%
Manufacturing Company
7%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with Oracle BPEL?
They need to have support for new protocols like GraphQL and possibly some out-of-the-box adapters for SAP and other big systems. It should be better if the SAP adapter were included in the bundle.
What is your primary use case for Oracle BPEL?
We primarily use Oracle BPEL for process automation. It is used for workflows for documents, data transfers, and other processes implemented for our customers.
What do you like most about PagerDuty?
The product easily integrates with other solutions.
What is your experience regarding pricing and costs for PagerDuty?
The solution was expensive, but if all its features were utilized, it was considered worth the cost. The tier-based pricing model was cumbersome, and there was a desire for a service-based catalog ...
What needs improvement with PagerDuty?
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability...
 

Also Known As

BPEL Process Manager
No data available
 

Overview

 

Sample Customers

Nacional Monte de Piedad IAP, Bimbo S.A. de C.V., Intelligent Pathways, DVZ Datenverarbeitungszentrum Mecklenburg-Vorpommern GmbH, Arqiva
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about Oracle BPEL vs. PagerDuty Operations Cloud and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.