Oracle BPEL and PagerDuty Operations Cloud compete in the realm of IT process orchestration and incident management. PagerDuty Operations Cloud has an advantage due to its advanced alerting and automation features.
Features: Oracle BPEL offers robust process orchestration, extensive integration capabilities, and support for comprehensive process modeling. PagerDuty Operations Cloud provides versatile alerting methods, incident automation, and superior escalation policies.
Room for Improvement: Oracle BPEL could improve by simplifying its user interface, enhancing integration with non-Oracle applications, and reducing the complexity of custom configurations. PagerDuty Operations Cloud could enhance its pricing structure, offer more in-depth analytics, and expand customization options for alerting workflows.
Ease of Deployment and Customer Service: Oracle BPEL's deployment is complex but backed by extensive service resources, ensuring comprehensive support. PagerDuty Operations Cloud is known for its straightforward deployment process and highly responsive customer service, which enhances operational effectiveness.
Pricing and ROI: Oracle BPEL offers lower setup costs, which can lead to a favorable ROI for businesses emphasizing process integration. PagerDuty Operations Cloud involves higher initial costs but provides significant ROI through its refined incident management capabilities, appealing to organizations prioritizing rapid response and system reliability.
| Product | Market Share (%) |
|---|---|
| PagerDuty Operations Cloud | 0.3% |
| Oracle BPEL | 0.7% |
| Other | 99.0% |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 11 |
| Large Enterprise | 19 |
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
PagerDuty Features
PagerDuty has many valuable key features. Some of the most useful ones include:
PagerDuty Benefits
There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.
Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."
PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”
Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”
We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
