

Opsview and ServiceNow Discovery are robust IT management solutions. ServiceNow Discovery has the upper hand due to its feature offerings and integration capabilities, despite Opsview's favorable pricing and support.
Features: Opsview’s strengths lie in comprehensive monitoring capabilities, customizable dashboards, and straightforward deployment. ServiceNow Discovery offers extensive integration with other ServiceNow modules, automated asset discovery, and expansive functionality.
Room for Improvement: Users of Opsview suggest enhancements in cloud monitoring, user-friendly reporting tools, and more intuitive interfaces. For ServiceNow Discovery, users desire better documentation, simplified initial setup, and enhanced user training resources.
Ease of Deployment and Customer Service: Opsview is appreciated for its straightforward deployment process and responsive customer support. ServiceNow Discovery, while powerful, may have a steeper learning curve and complex setup but offers dedicated support.
Pricing and ROI: Opsview users benefit from competitive pricing and a favorable return on investment. ServiceNow Discovery, despite a higher cost, is perceived by users as delivering substantial value through its advanced features.
The 'follow the sun' model, where the time of raising the ticket and where it lands, plays a crucial role.
I would rate the technical support by ServiceNow as good.
This rating is because there are features on the tool that never worked and despite calling our support, there were no results.
Small companies will not be able to afford ServiceNow Discovery from the pricing perspective.
I would rate it as a nine on a scale of one to ten, indicating it is highly scalable.
It receives this rating because it can be difficult to troubleshoot when the discovery is failing.
I would rate the stability of ServiceNow Discovery as nine, as we never had downtime.
That is not a mistake of the product. It is due to excessive security on the network.
Grafana does have features that I think my current solution lacks, such as better performance reporting.
ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool.
Sometimes, we need to talk with ServiceNow people themselves to give them a bundle offer in which we can have Discovery and ITSM at a much more affordable price than the competitors, so that is our main goal.
A CMDB debugging tool to give indication about the errors that appear would be appreciated.
ServiceNow is considered more expensive compared to other products.
I think the price of ServiceNow Discovery is cheaper than BMC.
Opsview's alerting capabilities are very helpful, and they positively impact our incident response times.
The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding.
I have found the dynamic inventory capabilities useful in ServiceNow Discovery since it is much easier to use than going to a third-party tool.
ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping.
| Product | Mindshare (%) |
|---|---|
| ServiceNow Discovery | 2.8% |
| Opsview | 2.2% |
| Other | 95.0% |

| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 9 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 5 |
| Large Enterprise | 24 |
Opsview provides advanced monitoring for system availability, service metrics, and resource usage with flexibility and scalability tailored for global networks.
Opsview delivers comprehensive monitoring through its flexible alert framework, web GUI, and integration with Nagios plugins. It facilitates seamless server additions, supports multi-tenancy, and offers scalability with a MySQL backend. Configuring new hosts and services is straightforward, while advanced services like cloning and alert noise reduction enhance user experience. Users mention room for improvement in the API, database support, and features like bulk changes in the GUI. Despite these aspects, Opsview is preferred for cloud and client monitoring across multiple geographical points.
What are Opsview's most important features?Opsview proves valuable in cloud environments for monitoring resource availability and performance. Organizations deploy it for both internal and client-facing monitoring across global regions, benefiting from enhanced event triggers and automation opportunities, particularly in deployment monitoring and service tracking.
ServiceNow Discovery automates relationship building with agentless discovery and accurate dependency mapping. It seamlessly integrates with CMDB, offering secure operations and efficient data management, suitable for multi-cloud operations.
ServiceNow Discovery transforms IT infrastructure management by automating the mapping of hardware and software components, enhancing application visibility, and supporting predictive monitoring. It boasts expansive plugin options, low maintenance, and centralized data storage, all while operating effectively across cloud and on-premises environments. Users benefit from robust performance, comprehensive impact analysis, and easy setup. However, improving unnecessary data elimination, simplifying debugging, and enhancing global deployment could make it more effective. It requires more intuitive interfaces and code-free customization for better reconciliation and discovery of remote devices. Improved reporting, competitive pricing, and seamless integration with legacy and newer applications are valued enhancements.
What are the key features of ServiceNow Discovery?Companies in diverse sectors use ServiceNow Discovery for asset tracking, CMDB population, and identifying Configuration Items. This enables IT teams to map hardware and software components, enhance visibility, and facilitate predictive monitoring and auto-remediation processes. Integrating with other systems, ServiceNow Discovery provides valuable insights from IT environments, supporting both cloud and on-premises operations.
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