Opsview vs ServiceNow Discovery comparison

ITRS and ServiceNow are both solutions in the Server Monitoring category. ITRS is ranked #17 with an average rating of 8.5, while ServiceNow is ranked #2 with an average rating of 8.1. ITRS holds a 0.6% mindshare in SM, compared to ServiceNow’s 3.8% mindshare. Additionally, 100% of ITRS users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

Opsview

Read 24 Opsview reviews

1,180 Views
283 Comparison Views

100% willing to recommend

ServiceNow Discovery

Read 42 ServiceNow Discovery reviews

3,827 Views
2,258 Comparison Views

97% willing to recommend

Opsview

ServiceNow Discovery

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 6, 2024

Opsview and ServiceNow Discovery are robust IT management solutions. ServiceNow Discovery has the upper hand due to its feature offerings and integration capabilities, despite Opsview's favorable pricing and support.

Features: Opsview’s strengths lie in comprehensive monitoring capabilities, customizable dashboards, and straightforward deployment. ServiceNow Discovery offers extensive integration with other ServiceNow modules, automated asset discovery, and expansive functionality.

Room for Improvement: Users of Opsview suggest enhancements in cloud monitoring, user-friendly reporting tools, and more intuitive interfaces. For ServiceNow Discovery, users desire better documentation, simplified initial setup, and enhanced user training resources.

Ease of Deployment and Customer Service: Opsview is appreciated for its straightforward deployment process and responsive customer support. ServiceNow Discovery, while powerful, may have a steeper learning curve and complex setup but offers dedicated support.

Pricing and ROI: Opsview users benefit from competitive pricing and a favorable return on investment. ServiceNow Discovery, despite a higher cost, is perceived by users as delivering substantial value through its advanced features.

To learn more, read our detailed Opsview vs. ServiceNow Discovery Report (Updated: July 2025).

Buyer's Guide

Opsview vs. ServiceNow Discovery

July 2025

Download the complete report

Helped 865,384 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Opsview

Ranking in Server Monitoring

17th

Average Rating

8.6

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Network Monitoring Software (41st), IT Infrastructure Monitoring (35th), Cloud Monitoring Software (26th)

ServiceNow Discovery

Ranking in Server Monitoring

2nd

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Asset Management (4th), Cloud Resource Discovery Services (1st)

Mindshare comparison

As of August 2025, in the Server Monitoring category, the mindshare of Opsview is 0.6%, down from 0.7% compared to the previous year. The mindshare of ServiceNow Discovery is 3.8%, down from 6.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring

Featured Reviews

Jeff Cronstrom

Senior Director, DNS Engineering & Network Operations at CloudfloorDNS

A highly stable solution that can be used to monitor system availability

The most valuable feature of Opsview is the ability to clone the services when you're monitoring something out of the test setup. You can clone that service, and it allows you to add new services quickly. You can bring up new servers, and you can easily add them. Also, there's an API to be able to add services as well. We don't use the API. We mostly use the cloning function because it stores everything in a back-end database. The underlying monitoring platform for our version is Nagios. That's where we upgraded from Nagios to Opsview.

Read full review

Ayobanji Iluyomade

IT Service Performance Manager at MTN

Service helps organizations with network discovery and IT infrastructure management but troubleshooting challenges remain

ServiceNow Discovery was adopted by my organization. We use ServiceNow Discovery for discovery and ITSM The most beneficial features of ServiceNow Discovery for maintaining my IT infrastructure are the CMDB top and discovery of network switches. The areas of ServiceNow Discovery that have room…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I am satisfied with the overall product since it works well…It is a stable solution."

"It's a good solution. It covers all aspects of monitoring purposes."

"We use this solution for internal monitoring our own cloud platform because we are a public cloud provider. We also use it for monitoring purposes on behalf of our clients."

"The most valuable feature of Opsview is the ability to clone the services when you're monitoring something out of the test setup."

"What was very compelling about OpsView was that we could dial out the noise and have meaningful and actionable alerts."

"I find that the Discovery and scripting features are the most useful."

"The service management and operations management modules are valuable."

"It has given us an understanding of each layer from a server application."

"Stability-wise, I feel it is a good product."

"The best thing about Discovery is maintaining all the CIs in one place. I can sort the data, export it to Excel for manipulation, and build reports like how many computers or servers we have and their capacity."

"They provide the ability to see into the Discovery tools I want. They offer the best tool view."

"ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network."

"The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy."

More ServiceNow Discovery pros

Cons

"In a future release, we would like to have Observ for AI. Any AI and intelligence it can add to the monitoring is obviously beneficial. We would also like to have automated callouts."

"Pricing and a few certain aspects in the solution needs to be improved."

"Maybe the graphical representation can be improved. It can be enhanced for better visualization. It could be a little better. And the graph center can be improved."

"Some of the graphics on Opsview could be improved."

"Customized reporting can be improved."

"The initial setup could be made easier. We hired professionals to implement it, and they trained our employees for ongoing processes."

"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."

"The current limitation requires having mid servers or discovery servers in each data center for proper discovery, hindering the ability to discover assets across continents such as Asia Pacific and Europe."

"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use."

"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."

"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy."

"Its integration with legacy apps is one area for improvement. ServiceNow Discovery offers out-of-the-box reports, and though that's okay, allowing easier report customization would improve the solution."

"I believe there is room for improvement in ServiceNow Discovery, particularly in providing more detailed information about network usage and communication between ServiceNow and the infrastructure."

More ServiceNow Discovery cons

Pricing and Cost Advice

"I would rate pricing a seven out of ten, where ten is the highest price."

"The solution is priced similarly to other tools offering similar features."

"The solution is not cheap. I think that the pricing is a little bit on the high side."

"It is not recommended for smaller companies because of the price."

"It is an expensive product with a price that depends on the models that you wish to purchase."

"It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."

"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."

"It's on a yearly basis. We renew our contract for three years at a time."

"ServiceNow Discovery has very broad pricing, so it becomes costly. It would be better if it had a pay-as-you-use licensing model because the total cost of ownership is quite high."

"Setting up and licensing for ServiceNow can be expensive, especially for enterprise service management."

"ServiceNow Discovery's licensing is not a very small investment, but it definitely pays off."

More ServiceNow Discovery pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

19%

Manufacturing Company

Educational Organization

Financial Services Firm

Computer Software Company

14%

Financial Services Firm

13%

Healthcare Company

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Opsview Monitor?

The most valuable feature of Opsview is the ability to clone the services when you're monitoring something out of the test setup.

See all answers

What needs improvement with Opsview Monitor?

Some of the graphics on Opsview could be improved.

See all answers

What is your primary use case for Opsview Monitor?

Opsview is used to monitor system availability, whether its service is running on disk usage, CPU usage, etc.

See all answers

What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

See all answers

What is your experience regarding pricing and costs for ServiceNow Discovery?

I think the price of ServiceNow Discovery is cheaper than BMC.

See all answers

What needs improvement with ServiceNow Discovery?

The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.

See all answers

Comparisons

OP5 Monitor vs Opsview

Compared 36% of the time

Zabbix vs Opsview

Compared 22% of the time

Nagios XI vs Opsview

Compared 21% of the time

PRTG Network Monitor vs Opsview

Compared 11% of the time

Datadog vs Opsview

Compared 10% of the time

More Opsview Competitors

Tanium vs ServiceNow Discovery

Compared 25% of the time

Lansweeper vs ServiceNow Discovery

Compared 19% of the time

Flexera One vs ServiceNow Discovery

Compared 7% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 7% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 6% of the time

More ServiceNow Discovery Competitors

Product Reports

Buyer's Guide

Opsview

August 2025

Download Opsview product report

Buyer's Guide

ServiceNow Discovery

July 2025

Download ServiceNow Discovery product report

Also Known As

Opsview Monitor, Opsview Enterprise

No data available

Overview

Opsview is a modern and scalable SaaS or on-premise monitoring solution that gives your organization full visibility into on-premises and cloud IT infrastructure. It delivers simplified management and a single pane of glass view of your entire IT operations. The solution provides unified insight into dynamic IT operations on premises, in the cloud, or hybrid. Additionally, it can be used either in agent-based or agentless configurations.

You can use Opsview to monitor:

 Operating systems

 Networks

 Cloud

 VMs

 Containers

 Databases

 Applications

Opsview Features

Opsview comes with an array of features, including:

 AutoMonitor express scan: This feature makes it easy for you to keep up with your

changing IT infrastructure by helping you find new Windows, VMware, and Azure hosts.

 Business service monitoring: This enables you to see the health of all your end-to-end

business services in real time and in one place.

 Autodiscovery: With this feature you can automatically discover and profile hosts in your environment, which helps you quickly populate information into Opsview for monitoring.

 Network analyzer: Opsview provides you with a complete picture of your company's

network infrastructure via its Network Topology, Flow Collector, & NetAudit modules.

 Customizable dashboards: Opsview dashboards give you a view of all your monitoring

metrics in interactive dashboards that are easy to create and maintain.

 Customizable reports: With Opsview, reports connect to the Opsview Data Warehouse and present historical data collected by Opsview. The solution’s out-of-the-box reports include performance, SLA, and events.

 Disaster recovery: Opsview gives your organization peace of mind with its disaster

recovery by restoring your Opsview system if needed.

 Event handlers: Opsview event handlers allow for automation and proactive monitoring so that your users are not impacted.

 Events viewer: The events viewer feature helps you easily see all the important events in your Opsview system.

 High availability server: Opsview has a high availability monitor that offers protection to ensure that you never lose IT infrastructure visibility.

 Multitenancy: Multitenancy makes it possible for your MSP to give control of Opsview to your end users. It also allows you to create new hosts and roles as well as users while using a secure, private environment.

 Log analytics: This feature allows you to improve logging visibility, reporting, correlation, and alerting.

 SNMP traps: With SNMP traps, you can reduce your network and server load and provide faster service to your customers.

Opsview Benefits

There are many benefits to implementing Opsview. Some of the biggest advantages the

solution offers include:

 Extensible: Opsview can be used in agent-based or agentless configurations. In addition, it can sit above multiple monitoring tools, aggregating information into a single pane of glass.

 Scalable: Opsview is very scalable. It can easily scale beyond 10,000 monitored devices via its distributed model that spreads monitoring across many monitoring engines. Its databases may be located on dedicated servers to further distribute load.

 Functional overview: Opsview monitors your IT infrastructure, network and applications, and displays alerts. It is also designed to generate notifications and integrate with your other service management tools.

 Flexible: Opsview has a flexible web framework, allowing dashboards and monitoring views to be easily customized and extended.

 Integration: Easily integrate Opsview Cloud with your current operational tools, including help desks, service management, automation and notification tools

 Automation: Automate the configuration and operation of your IT monitoring system using Opsview’s intrinsic automation capabilities. Allowing you to spend more time on projects that drive your business.

Opsview Cloud

Opsview Cloud gives your business 24/7 Saas Monitoring for your entire IT estate. Benefits include:

 Reducing your infrastructure costs

 Realigning your resources to focus on business value IT projects

 Ensuring you have 24/7 monitoring

 Utilizing Opsview experts to provide monitoring best practices/tips and tricks

ITRS

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Sample Customers

IBM, BT, Cisco, Sky, UPS, Capgemini, Visolit, Fujitsu Services UK, UKCloud, Massachusetts Insitute of Technology, Cornell University, Incomm

York, National Grid, DXC Technology, experian, BEACHBODY

Buyer's Guide

Opsview vs. ServiceNow Discovery

July 2025

Free Report: Opsview vs. ServiceNow Discovery

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