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Opsview vs ServiceNow Discovery comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.5
Opsview improves SLA performance, reduces network disruptions, and optimizes resources with minimal operational effort, enhancing overall efficiency.
Sentiment score
5.7
ServiceNow Discovery offers scalable value with automation, but ROI varies due to pricing, data challenges, and organizational needs.
 

Customer Service

Sentiment score
7.8
Opsview's support is praised for responsiveness, knowledge, proactive staff, effective communication, and clear implementation assistance, despite occasional concerns.
Sentiment score
6.1
ServiceNow Discovery's support receives mixed reviews, with inconsistent response times and effectiveness, but training materials are valued.
The 'follow the sun' model, where the time of raising the ticket and where it lands, plays a crucial role.
Manager, Solution/Service Delivery at a tech services company with 51-200 employees
I would rate the technical support by ServiceNow as good.
Service Now Developer at Bangmetric services pvt ltd
This rating is because there are features on the tool that never worked and despite calling our support, there were no results.
IT Service Performance Manager at MTN
 

Scalability Issues

Sentiment score
7.1
Opsview scales well, with most users easily managing growth and minimal resource-related challenges during expansion.
Sentiment score
7.2
ServiceNow Discovery offers scalability and easy setup, but faces challenges with cloud services, financial concerns, and legacy application complexity.
Small companies will not be able to afford ServiceNow Discovery from the pricing perspective.
Manager, Solution/Service Delivery at a tech services company with 51-200 employees
I would rate it as a nine on a scale of one to ten, indicating it is highly scalable.
Software Consultant at a tech vendor with 10,001+ employees
It receives this rating because it can be difficult to troubleshoot when the discovery is failing.
IT Service Performance Manager at MTN
 

Stability Issues

Sentiment score
7.6
Opsview is generally stable and low maintenance, with rare upgrade issues and slowdowns due to MySQL dependence.
Sentiment score
8.0
ServiceNow Discovery is highly reliable, scoring 8-10 for dependability, with occasional issues influenced by external factors.
I would rate the stability of ServiceNow Discovery as nine, as we never had downtime.
IT Service Performance Manager at MTN
That is not a mistake of the product. It is due to excessive security on the network.
Manager, Solution/Service Delivery at a tech services company with 51-200 employees
 

Room For Improvement

Opsview requires API upgrades, better graphing, enhanced usability, improved scalability, and refined integrations, while addressing pricing and processing issues.
ServiceNow Discovery requires enhancements in application discovery, integration, pricing, user training, and improved technical support and reporting capabilities.
Grafana does have features that I think my current solution lacks, such as better performance reporting.
Partner Technical Support & Escalation Manager at a tech vendor with 51-200 employees
ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool.
Manager, Solution/Service Delivery at a tech services company with 51-200 employees
Sometimes, we need to talk with ServiceNow people themselves to give them a bundle offer in which we can have Discovery and ITSM at a much more affordable price than the competitors, so that is our main goal.
Service Now Developer at Bangmetric services pvt ltd
A CMDB debugging tool to give indication about the errors that appear would be appreciated.
Director, Information Technology at Gen™
 

Setup Cost

Opsview offers competitive pricing with negotiable discounts, comprehensive licensing, and valuable features, recommended for enterprise use.
ServiceNow Discovery is costly yet valued for its advanced features, with potential cost savings despite high total ownership costs.
ServiceNow is considered more expensive compared to other products.
Software Consultant at a tech vendor with 10,001+ employees
I think the price of ServiceNow Discovery is cheaper than BMC.
IT Service Performance Manager at MTN
 

Valuable Features

Opsview offers easy configuration, user-friendly GUI, robust alerting, scalability, automation, and integration, enhancing monitoring and incident response.
ServiceNow Discovery enhances IT operations with automated discovery, dependency mapping, scalability, and efficient management of network devices and cloud infrastructure.
Opsview's alerting capabilities are very helpful, and they positively impact our incident response times.
Partner Technical Support & Escalation Manager at a tech vendor with 51-200 employees
The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding.
Software Consultant at a tech vendor with 10,001+ employees
I have found the dynamic inventory capabilities useful in ServiceNow Discovery since it is much easier to use than going to a third-party tool.
Service Now Developer at Bangmetric services pvt ltd
ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping.
Manager, Solution/Service Delivery at a tech services company with 51-200 employees
 

Categories and Ranking

Opsview
Ranking in Server Monitoring
20th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
25
Ranking in other categories
Network Monitoring Software (43rd), IT Infrastructure Monitoring (36th), Cloud Monitoring Software (25th)
ServiceNow Discovery
Ranking in Server Monitoring
7th
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
45
Ranking in other categories
IT Asset Management (9th), Cloud Resource Discovery Services (1st)
 

Mindshare comparison

As of May 2026, in the Server Monitoring category, the mindshare of Opsview is 2.2%, up from 0.4% compared to the previous year. The mindshare of ServiceNow Discovery is 2.8%, down from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Server Monitoring Mindshare Distribution
ProductMindshare (%)
ServiceNow Discovery2.8%
Opsview2.2%
Other95.0%
Server Monitoring
 

Featured Reviews

reviewer1898607 - PeerSpot reviewer
Partner Technical Support & Escalation Manager at a tech vendor with 51-200 employees
Real-time dashboards have improved our deployment monitoring and incident response
We are using Opsview ourselves, rather than being a consultant or a reseller. We do not use its auto-discovery feature. We do not utilize its API driven architecture. I do not know what metrics we use to assess the effectiveness of Opsview's hybrid IT monitoring. Overall, I am pretty satisfied with Opsview as it is good for what it does. I do not know if Grafana has any other advantages besides better stats, as I am not involved in that side. Based on my experience, I would still recommend Opsview to others as it is good for what it does. I gave this review a rating of 8.
Abhinay Sharma - PeerSpot reviewer
Service Now Developer at Bangmetric services pvt ltd
Cloud discovery has improved asset visibility and reporting but still needs smarter automation
The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers have their own discovery tools which they do not want to switch from, even if we explain why ServiceNow might be better, because they have been using them for a long time. Some customers are dynamic, so we need to have some kind of proposition that comes with ServiceNow. Sometimes, we need to talk with ServiceNow people themselves to give them a bundle offer in which we can have Discovery and ITSM at a much more affordable price than the competitors, so that is our main goal. Currently, I would say there might be a possibility if we can use some AI discovery features that could be helpful for our organization. If we can get discovery jobs running based on AI schedules, that would be beneficial. I believe in the coming future that I want to see myself working more with ServiceNow in this capacity.
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Construction Company
12%
Manufacturing Company
9%
Comms Service Provider
7%
Financial Services Firm
13%
Manufacturing Company
9%
Computer Software Company
7%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise5
Large Enterprise9
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise5
Large Enterprise24
 

Questions from the Community

What needs improvement with Opsview Monitor?
There is always room for improvement, and part of the reason we're looking at Grafana is because there are things it can do that Opsview cannot do as well. Grafana does have features that I think m...
What is your primary use case for Opsview Monitor?
Our primary use case is monitoring our deployments.
What advice do you have for others considering Opsview Monitor?
We are using Opsview ourselves, rather than being a consultant or a reseller. We do not use its auto-discovery feature. We do not utilize its API driven architecture. I do not know what metrics we ...
What do you like most about ServiceNow Discovery?
The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.
What is your experience regarding pricing and costs for ServiceNow Discovery?
Regarding pricing, I have not dealt much with it. I am more focused on the feature side of things, so I cannot comment on the latest pricing because it is dynamic as well. Sometimes it is cheaper f...
What needs improvement with ServiceNow Discovery?
The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers have their own discovery tools which they do not want to switch from, even if w...
 

Also Known As

Opsview Monitor, Opsview Enterprise
No data available
 

Overview

 

Sample Customers

IBM, BT, Cisco, Sky, UPS, Capgemini, Visolit, Fujitsu Services UK, UKCloud, Massachusetts Insitute of Technology, Cornell University, Incomm
York, National Grid, DXC Technology, experian, BEACHBODY
Find out what your peers are saying about Opsview vs. ServiceNow Discovery and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.